We were checking our details for a previous book holiday. Michelle one of the Customer consultants was so helpful and checked for a short-term city break. That we booked a three night stay plus car p... See more
Company replied
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Always a really friendly and genuine welcome from Luke at Hays, Leeds White Rose. He provides expert knowledge of the holiday destinations and resorts. Booking was made so simple and straightforward a... See more
Great service. Told staff member what we did and didn't want in relation to flight times, things near hotel and requirements for the kids. Covered all holiday companies and found us a holiday which ti... See more
Company replied
Kealie provided professional, friendly assistance in finding us the best cruise deal. We’ve booked with her before, and once again she didn’t let us down. Excellent service, and we’d happily recommen... See more
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Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2k reviews
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We were checking our details for a…
We were checking our details for a previous book holiday. Michelle one of the Customer consultants was so helpful and checked for a short-term city break. That we booked a three night stay plus car park parking for the three nights stay and our previous booked holiday letter in the year.
Very professional and helpful all done within an hour.
3 August 2026
Reply from Hays Travel - White Rose
Anthony Mulgrew,
Thank you for your wonderful review! We are delighted to hear that you had such a professional and helpful experience with us, and that we could assist you with both your city break and your previously booked holiday.
Kind Regards
Hays Travel Hastings
Always a really friendly and genuine…
Always a really friendly and genuine welcome from Luke at Hays, Leeds White Rose. He provides expert knowledge of the holiday destinations and resorts. Booking was made so simple and straightforward all our needs were catered for and all our questions answered!
30 July 2026
Booking our holiday with you staff were friendly and helpful…
Your staff were friendly and helpful and found us what we were looking for and arranged all the details thanks once again Hays White rose
2 August 2026
Reply from Hays Travel - White Rose
Roger,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a helpful service, making your booking experience a positive one.
Kind Regards
Hays Travel Hastings
The service and help we had from Sophie…
The service and help we had from Sophie was excellent. She was very patient and understanding regarding our needs especially concerning my partner's disabilities.
1 August 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful feedback. We are so pleased to hear that our team member was patient and understanding in assisting with your needs. We truly appreciate your kind words.
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - White Rose
Thankyou for the lovely feedback - so glad we could get you all booked! :)
Friendly staff Luke was very helpful…
Friendly staff Luke was very helpful and other staff helped as we had never been to Thailand before there was another member of staff who had just come back so they were both really good with there knowledge of the place
30 July 2026
Reply from Hays Travel - White Rose
MRSKARENWESTERMAN,
Thank you for your wonderful feedback! We're so pleased to hear that our team, especially Luke, was helpful and knowledgeable, making your first trip to Thailand a great experience. We appreciate you sharing your positive experience.
Kind Regards
Hays Travel WhiteRose
Sophie was really nice and friendly
Sophie was really nice and friendly
Got our cruise all booked
Very knowledgeable
Thankyou
30 July 2026
Reply from Hays Travel - White Rose
Lynne,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you efficiently and make your cruise booking a positive experience. We truly appreciate you taking the time to share your kind words.
Kind Regards
Hays Travel WhiteRose
Excellent service working on a detailed itinerary.
Ella was, once again very friendly but also very professional. Excellent service.
30 July 2026
Reply from Hays Travel - White Rose
Bob,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member provided such friendly and professional service. We truly appreciate your kind words.
Kind Regards
Hays Travel WhiteRose
A very friendly and helpful member of…
A very friendly and helpful member of your staff dealt with us we were impressed with her patience in dealing with all our queries
Thanks
30 July 2026
Reply from Hays Travel - White Rose
Barbara,
Thank you for your wonderful review! We are so pleased to hear that a member of our staff was friendly and helpful, and that you were impressed with their patience in dealing with all your queries. We appreciate your kind words.
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - White Rose
Fred,
We are so pleased to hear that your experience with us was efficient and smooth. Thank you for sharing your positive feedback!
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - White Rose
customer,
Thank you so much for your wonderful review! We are delighted to hear that you received excellent service and found our team member to be pleasant and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel WhiteRose
Service was just amazing
Service was just amazing, from initial contact to leaving. Smooth and effortless on our part.
27 July 2026
Reply from Hays Travel - White Rose
Elaine,
Thank you for your wonderful review! We are so pleased to hear that your experience with us was smooth and effortless from start to finish.
Kind Regards
Hays Travel WhiteRose
Thoughful and professional throughout
Michaela was thoughtful, professional and understood our needs perfectly
27 July 2026
Reply from Hays Travel - White Rose
Customer,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was thoughtful, professional, and understood your needs perfectly.
Kind Regards
Hays Travel WhiteRose
Chloe in the white rose store was…
Chloe in the white rose store was brilliant, so good to book a holiday when you’re filled with confidence.
19 July 2026
Reply from Hays Travel - White Rose
Gavin,
Thank you for your wonderful feedback! We are so pleased to hear that you felt confident and had such a positive experience booking your holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
What an absolute pleasure it was to be…
What an absolute pleasure it was to be served by Elle. Elle was super efficient and managed to get me a Jet2 holiday to Cyprus that suited me. I wish I could score her more than 5 stars which she deserves.
26 July 2026
Reply from Hays Travel - White Rose
Jacqueline,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so helpful in finding the perfect holiday for you. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Helpful friendly and professional as…
Helpful friendly and professional as they always are.
25 July 2026
Reply from Hays Travel - White Rose
Kirsty,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive helpful, friendly, and professional service from our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Very knowledgeable friendly and…
Very knowledgeable friendly and welcoming
Nothing is too much trouble
25 July 2026
Reply from Hays Travel - White Rose
Mr & Mrs Griffin,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team to be knowledgeable, friendly, and welcoming. We always strive to provide excellent customer service.
Kind Regards
Hays Travel Hastings
Great service
Great service. Told staff member what we did and didn't want in relation to flight times, things near hotel and requirements for the kids. Covered all holiday companies and found us a holiday which ticked all boxes in our budget.
23 July 2026
Reply from Hays Travel - White Rose
Thank you for your lovely feedback! I'm glad we managed to find you your perfect family holiday - Luke :)
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