The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... See more
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The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
Company replied
Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more
Company replied
The staff are professional, friendly and knowledgeable. Allissa was really patient with us when we were trying to make up our minds. We use Hays Travel all the time for peace of mind to ensure we don'... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2k reviews
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Great service by Luke
Great service by Luke. Full of information and helped with booking parking.
9 August 2026
Reply from Hays Travel - White Rose
Judith,
Thank you so much for your wonderful feedback! We are delighted to hear that our service was so informative and helpful with your parking arrangements.
Kind Regards
Hays Travel Hastings
Excellent customer service
Chloe was extremely helpful and knowledgeable. Anything she was unsure of, she sought clarification from other staff. She persevered with the website she was using to book our cruise and contacted the company via phone to ensure the booking was correct
9 August 2026
Reply from Hays Travel - White Rose
A Berry,
Thank you for your wonderful review! We are so pleased to hear that our team member was extremely helpful and knowledgeable, and went above and beyond to ensure your booking was correct. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
The lady found an ideal holiday for us
1 August 2026
Reply from Hays Travel - White Rose
Karen,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to find the ideal holiday for you. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Friendliness of staff
Friendliness of staff
Knowledge of person we dealt with (MICHAELA)
Always a pleasure to deal with Michaela who always helps us book our special needs with a smile on her face
6 August 2026
Reply from Hays Travel - White Rose
Eunice,
Thank you for your wonderful review! We are so pleased to hear that our team member consistently provides such excellent service and makes booking your special needs a pleasure.
Kind Regards
Hays Travel Hastings
Always a pleasant experience
Always a pleasant experience
very thorough with the booking details
Helpful and fun staff
4 August 2026
Reply from Hays Travel - White Rose
Mr Kevin Levitt,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a pleasant experience and find our staff helpful.
Kind Regards
Hays Travel Hastings
Ella made my holiday booking very easy…
Ella made my holiday booking very easy she makes you feel special every time all the staff are very helpful and polite makes me want to book more holidays and I will thank you all.😃😃😘
5 August 2026
Reply from Hays Travel - White Rose
David Worsley,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague made your holiday booking easy and made you feel special. We appreciate your kind words about our helpful and polite staff, and we look forward to assisting you with many more holidays!
Kind Regards
Hays Travel Hastings
Isla listened to what we wanted and…
Isla listened to what we wanted and patiently searched for something suitable.
She found what looks like a fantastic hotel in a popular resort.
5 August 2026
Reply from Hays Travel - White Rose
G Dawber,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect hotel for your holiday.
Kind Regards
Hays Travel Hastings
Ella
Ella, was extremely helpful, knowledgeable patient and extremely thorough , she listened to everything we wanted for our holiday and found us the perfect holiday.
26 July 2026
Reply from Hays Travel - White Rose
Mrs Jayne E Othen ,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you in finding the perfect holiday. We hope you have a fantastic time.
Kind Regards
Hays Travel Hastings
Better deal than expected!!
Went in to book a holiday and, after a chat the agent was able to improve our plans for no increase in costs - thanks!
4 August 2026
Reply from Hays Travel - White Rose
Brookey Boy Gamer,
Thank you for your wonderful 5-star review! We are so pleased to hear that our agent was able to enhance your holiday plans without increasing the cost. We appreciate your kind words!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - White Rose
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and that we were able to advise you on all available options.
We were checking our details for a…
We were checking our details for a previous book holiday. Michelle one of the Customer consultants was so helpful and checked for a short-term city break. That we booked a three night stay plus car park parking for the three nights stay and our previous booked holiday letter in the year.
Very professional and helpful all done within an hour.
3 August 2026
Reply from Hays Travel - White Rose
Anthony Mulgrew,
Thank you for your wonderful review! We are delighted to hear that you had such a professional and helpful experience with us, and that we could assist you with both your city break and your previously booked holiday.
Kind Regards
Hays Travel Hastings
Always a really friendly and genuine…
Always a really friendly and genuine welcome from Luke at Hays, Leeds White Rose. He provides expert knowledge of the holiday destinations and resorts. Booking was made so simple and straightforward all our needs were catered for and all our questions answered!
30 July 2026
Reply from Hays Travel - White Rose
Paul,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague provided such a friendly and genuine welcome, and that their expert knowledge made your booking experience so simple and straightforward. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Booking our holiday with you staff were friendly and helpful…
Your staff were friendly and helpful and found us what we were looking for and arranged all the details thanks once again Hays White rose
2 August 2026
Reply from Hays Travel - White Rose
Roger,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a helpful service, making your booking experience a positive one.
Kind Regards
Hays Travel Hastings
The service and help we had from Sophie…
The service and help we had from Sophie was excellent. She was very patient and understanding regarding our needs especially concerning my partner's disabilities.
1 August 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful feedback. We are so pleased to hear that our team member was patient and understanding in assisting with your needs. We truly appreciate your kind words.
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - White Rose
Thankyou for the lovely feedback - so glad we could get you all booked! :)
Friendly staff Luke was very helpful…
Friendly staff Luke was very helpful and other staff helped as we had never been to Thailand before there was another member of staff who had just come back so they were both really good with there knowledge of the place
30 July 2026
Reply from Hays Travel - White Rose
MRSKARENWESTERMAN,
Thank you for your wonderful feedback! We're so pleased to hear that our team, especially Luke, was helpful and knowledgeable, making your first trip to Thailand a great experience. We appreciate you sharing your positive experience.
Kind Regards
Hays Travel WhiteRose
Sophie was really nice and friendly
Sophie was really nice and friendly
Got our cruise all booked
Very knowledgeable
Thankyou
30 July 2026
Reply from Hays Travel - White Rose
Lynne,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you efficiently and make your cruise booking a positive experience. We truly appreciate you taking the time to share your kind words.
Kind Regards
Hays Travel WhiteRose
Excellent service working on a detailed itinerary.
Ella was, once again very friendly but also very professional. Excellent service.
30 July 2026
Reply from Hays Travel - White Rose
Bob,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member provided such friendly and professional service. We truly appreciate your kind words.
Kind Regards
Hays Travel WhiteRose
A very friendly and helpful member of…
A very friendly and helpful member of your staff dealt with us we were impressed with her patience in dealing with all our queries
Thanks
30 July 2026
Reply from Hays Travel - White Rose
Barbara,
Thank you for your wonderful review! We are so pleased to hear that a member of our staff was friendly and helpful, and that you were impressed with their patience in dealing with all your queries. We appreciate your kind words.
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - White Rose
Fred,
We are so pleased to hear that your experience with us was efficient and smooth. Thank you for sharing your positive feedback!
Kind Regards
Hays Travel WhiteRose
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