Always book holidays through Hays Whitley Bay. Melissa listens, researches and advises very professionally. We booked a large family holiday this time and each individual party have been informed of e... See more
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See what reviewers are saying
Ellie Joslyn was fantastic, as she always is, impeccable service. The booking process was very smooth and straight forward. Love getting a of the printed documents in the Hays Wallet. See you soon.
Company replied
Melissa managed to sort a booking for me for Prague Xmas market with just you. The flight was Heathrow only, managed to get a jet 2 flight to join tour from Newcastle without the stress of going to He... See more
Company replied
Gemma was excellent at booking our short break to the Isle of Man! Very patient cheerful talked us through the arrangements and cost! Also informed us of an extra trip we could book if required!! She... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2 Park View Shopping Centre, NE26 2TH, Whitley Bay, United Kingdom
- 0191 2531022
4.9
Excellent
863 reviews
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You always get the best service here.
You always get the best service here.
Gemma was very helpful and got us the best deal. Thanks once again!
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We appreciated the personal service
We appreciated the personal service, nothing was too much bother including checking and correcting a previous booking. Thank you Melanie
13 August 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words, we look forward to seeing you again soon xx
Fantastic Service
Ellie Joslyn was fantastic, as she always is, impeccable service. The booking process was very smooth and straight forward. Love getting a of the printed documents in the Hays Wallet. See you soon.
11 August 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words and booking with us, we looking forward to seeing you again soon. Thank you Ellie
Reply from Hays Travel - Whitley Bay
Thank you so much for leaving a review. Have a great time Thanks Darren
Awesome customer service from Gemma as…
Awesome customer service from Gemma as per usual
11 August 2026
Reply from Hays Travel - Whitley Bay
Thank you for leaving a lovely review for Gemma :)
Always book holidays through Hays…
Always book holidays through Hays Whitley Bay. Melissa listens, researches and advises very professionally. We booked a large family holiday this time and each individual party have been informed of every detail. Well Done Melissa and Hays Travel
10 August 2026
Reply from Hays Travel - Whitley Bay
Thank you so much for your lovely review. It was a pleasure to get you booked. Have a fab holiday Thanks Melissa
Melissa managed to sort a booking Great service as usual
Melissa managed to sort a booking for me for Prague Xmas market with just you. The flight was Heathrow only, managed to get a jet 2 flight to join tour from Newcastle without the stress of going to Heathrow.
8 August 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words we look forward to seeing you again soon. Thank you Ellie
Excellent service!
Excellent service! Morgan covered all our questions satisfactorily and went that extra mile to ensure we made the right decision on our choice of holiday.
9 August 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words, we look forward to seeing you again soon. Thank you Ellie
Brilliant experience 5⭐
Ellie Whitley Bay branch is the perfect balance of professionalism, efficiency and knowledge with a lovely personality too. She made our holiday booking process easy with no pressure …thank you!
8 August 2026
Reply from Hays Travel - Whitley Bay
Thank you so much for your lovely review. It was a pleasure to get you booked. Have a great holiday Thanks Ellie
Another holiday booked
Another holiday booked, allways a pleasure to deal with Hayes Travel.
Thank you.
18 July 2026
Reply from Hays Travel - Whitley Bay
Thank you for lovely feedback, have a great time.
Thanks Melissa
Much better than onine.
the staff are fantastic. the service very efficient. the booking process very quick and effortless.
14 July 2026
Reply from Hays Travel - Whitley Bay
Thank you for taking the time to leave a review. Have a great holiday Thanks Ella
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review of service. Have a great time Thanks Melissa
Friendly atmosphere in the shop and
Friendly atmosphere in the shop and
very helpful and knowledgeable staff
29 July 2026
Reply from Hays Travel - Whitley Bay
So happy you found my service helpful. Enjoy your holiday Thanks Ellie
Excellent service and staff…
I use the Whitley bay branch all the time the staff and the service is amazing!
28 July 2026
Reply from Hays Travel - Whitley Bay
Thank you for your kind words, always a pleasure we look forward to seeing you again soon.
Thank you Ellie
I always uses Hays Travel for my…
I always uses Hays Travel for my holidays experiences. The staff are friendly knowledgeable do everything for you and always price match.
28 July 2026
Reply from Hays Travel - Whitley Bay
Thank you so much for your wonderful review! We are absolutely delighted to hear that you consistently have such positive holiday experiences with us. We look forward to helping you with many more memorable holidays!
Regards Darren
Mediterranean Cuise
Melissa was very thorough and gave us the solution to our needs for a cruise in the Mediterranean!
Thank you for your excellent service!
28 July 2026
Reply from Hays Travel - Whitley Bay
Thank you for your lovely feedback, I'm glad I could help with your holiday have a great time on your cruise.
Thanks Melissa
Great service as usual
Great service as usual. Would go nowhere else. Gemma did a fantastic job of sorting our holiday.
19 July 2026
Reply from Hays Travel - Whitley Bay
Thank you for your fantastic feedback! We are so pleased to hear that your experience was excellent and that your holiday was sorted perfectly.
Thanks Gemma
Ellie was very helpful as usual…
Ellie was very helpful as usual arranging our airport parking for us and getting a good deal set up. Quick efficient flowing process in place. Always friendly and attentive.
23 July 2026
Reply from Hays Travel - Whitley Bay
Thank you for leaving a review of my service. I am so happy you found it quick and efficient. Have a fab time Thanks Ellie
A brilliant experience every time
I always book with Hays because the service and knowledge of the staff is amazing, I have confidence booking with Hays and know I’m very well supported by the team
Gemma booked my latest holiday and she was so helpful with everything Thank you
24 July 2026
Reply from Hays Travel - Whitley Bay
Aw thank you so much for your lovely review. We love to book your holidays. Thanks Gemma
Reply from Hays Travel - Whitley Bay
Thank you for your kind words we look forward to seeing you again soon
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