I have used Hays Travel (wigan centre branch), over a number of years now & I'm really happy with the service they provide. They remove all the stress out of booking a holiday, as dealing fa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ellie was very helpful in helping us to book a last minute holiday. She was knowledgeable about the area we wanted to go and listened to what we wanted our hotel to have. Our expectations were met f... See more
Company replied
I have booked with this company many times Had great customer service and prices This time no different All ladies go out there way to help you find perfect holiday
Company replied
We went in to pay for our next holiday abroad at the end of September. Thankfully Andrea was in so we chatted about another holiday next year, already have one in May booked. Andrea was her us... See more
Company replied
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 Market Place, WN1 1PJ, Wigan, United Kingdom
- 01942419262
5.0
Excellent
956 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kelly your adviser when above and…
Kelly your adviser when above and beyond to find us a suitable holiday.
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Making memories
I have booked with this company many times
Had great customer service and prices
This time no different
All ladies go out there way to help you find perfect holiday
31 July 2026
Reply from Hays Travel - Wigan
David Woodhead,
Thank you for your fantastic feedback! We are so pleased to hear that our team consistently provides excellent service and helps you find the perfect holiday every time. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Wigan
I have used Hays Travel (wigan centre…
I have used Hays Travel (wigan centre branch), over a number of years now & I'm really happy with the service they provide.
They remove all the stress out of booking a holiday, as dealing face to face with a person which in my opinion is a great advantage working together to provide me with there experience navigating myself through the best option for my budget.
They provide you with hard copies along with electronic details of my booking.
They provide myself booking in prior to arrival at the airport.
Also collecting my tickets hard copies & electronic versions.
I will be booking my next holiday through Hays Travel ( wigan Branch) when the time comes in the future
31 July 2026
Reply from Hays Travel - Wigan
Derek,
Thank you so much for your wonderful review! We are so pleased to hear that we can remove the stress from booking your holidays and provide you with excellent service. We look forward to helping you book your next adventure!
Kind Regards
Hays Travel Wigan
Reply from Hays Travel - Wigan
Peter Naylor,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly, efficient, and knowledgeable. We truly appreciate your kind words.
Kind Regards
Kelly
Andrea was very welcoming and courteous…
Andrea was very welcoming and courteous when checking through various hotels to choose from and explained/showed us the various breakdowns. Really helpful and navigated through our requests
27 July 2026
Reply from Hays Travel - Wigan
margaret Szabo,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a positive experience for your holiday booking and was so helpful with your requests.
Kind Regards
Andrea
We booked our 2nd holiday with Ellie…
We booked our 2nd holiday with Ellie and had another excellent experience with our questions answered swiftly leading to another hassle free booking.
30 June 2026
Reply from Hays Travel - Wigan
David,
Thank you for your wonderful feedback! We are so pleased to hear that you had another excellent experience and that your questions were answered swiftly, leading to a hassle-free booking. We appreciate your continued trust in us!
Kind Regards
Ellie
Yeah everything went fine booking for…
Yeah everything went fine booking for next yr holiday thank you
26 July 2026
Reply from Hays Travel - Wigan
Louise Parker,
Thank you for your wonderful feedback! We are so pleased to hear that everything went smoothly with your booking for next year's holiday. We appreciate you choosing us!
Kind Regards
Ellie
Ellie was very helpful in helping us to choose a holiday
Ellie was very helpful in helping us to book a last minute holiday.
She was knowledgeable about the area we wanted to go and listened to what we wanted our hotel to have. Our expectations were met fully. The whole process was made easy to understand. We are now looking forward to our holiday in Majorca
23 July 2026
Reply from Hays Travel - Wigan
Ann ,
Thank you for your wonderful review! We are so pleased to hear that your experience was so positive and that we could help you find the perfect holiday. We hope you have a fantastic time in Majorca!
Kind Regards
Ellie
Very professional and Helpfull
24 July 2026
Reply from Hays Travel - Wigan
Stan Hewitt,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service to be both professional and helpful. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Lyndsey
Always book with you the staff are…
Always book with you the staff are always great and always go out of their way to help us
24 July 2026
Reply from Hays Travel - Wigan
Mrs Croston,
Thank you for your wonderful feedback! We are so pleased to hear that our staff consistently provide excellent service and go above and beyond to assist you.
Kind Regards
Kelly
Great instore service and follow up…
Great instore service and follow up phone conversation
16 July 2026
Reply from Hays Travel - Wigan
James Woolham,
Thank you so much for your wonderful review! We are so pleased to hear that you received great service both in-store and during your follow-up phone conversation. Your feedback is truly appreciated.
Kind Regards
Hays Travel Wigan
Brilliant again.…
Exceptional service once again from the member of Hays Staff- Lisa Charnock.
She certainly knows her stuff.
21 July 2026
Reply from Hays Travel - Wigan
John Novak,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team member provided such excellent service.
Kind Regards
Lisa
The lady who took my booking was very…
The lady who took my booking was very helpfull she was very nice cheerful person easy to talk to it wad a pleasure 🫠
20 July 2026
Reply from Hays Travel - Wigan
Mrs Ann Croft,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was helpful, cheerful, and easy to talk to. It was a pleasure assisting you.
Kind Regards
Andrea
Professional staff clear and processed…
Professional staff clear and processed efficiently
10 July 2026
Reply from Hays Travel - Wigan
Jeffrey Moffitt,
Thank you for your wonderful feedback! We are so pleased to hear that you found our staff professional and the process efficient.
Kind Regards
Lyndsey
Friendly and very helpful
Had a lovely lady at Wigan who helped us find our perfect holiday, friendly and very helpful.
Always find it a pleasure to have Hays look after us.
Thankyou for all your help
20 July 2026
Reply from Hays Travel - Wigan
Helen Richardson,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member in Wigan was so helpful in finding the perfect holiday for you. We truly appreciate your kind words and your continued loyalty.
Kind Regards
Yasemin
Excellent Service
The lady who helped us book our cruise was really knowledgable and helpful and very patient with us and took us through every step of the booking process to ensure we covered all our requirements when booking our first P & O cruise,
18 July 2026
Reply from Hays Travel - Wigan
Mrs Jayne Mitchinson,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful and patient in assisting with your cruise booking. We hope you have a fantastic first P&O cruise!
Kind Regards
Lisa
Reply from Hays Travel - Wigan
Paul James,
We are so glad we could assist you as first-time travelers. Thank you for your wonderful feedback and for choosing us!
Kind Regards
Abbie
Reply from Hays Travel - Wigan
Thank you for your wonderful feedback! We are so pleased we could help you find exactly what you were looking for.
Kind Regards
Hays Travel Wigan
All staff at Hays Wigan are brilliant.
Ellie, Andrea and Lyndsey, and Josh are all extremely helpful, knowledgeable and they are able to take on board anything you ask for. In fact everyone in the Wigan Hay’s branch are brilliant.
15 July 2026
Reply from Hays Travel - Wigan
Thank you for your wonderful review! We are so pleased to hear that our team provided such helpful and knowledgeable service. We appreciate your kind words.
Kind Regards
Wigan Team
Kelly at Wigan was very efficient
Kelly at Wigan was very efficient, helpfull and knowledgeable during the booking process.
11 July 2026
Reply from Hays Travel - Wigan
Mr Hall,
Thank you for your wonderful feedback! We are so pleased to hear that your booking process was efficient and that you found our team member helpful and knowledgeable.
Kind Regards
Kelly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.