I feel always that whoever I speak to they take a personal interest and care to ensure that they provide you with the best advice and make the best arrangements. You are treated as if you are a perso... See more
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We walked in off the street and had attention and assistance immediately. Paul had great patience and made sure we looked at various options before booking a holiday for four to Iceland. We have pea... See more
Company replied
the personal touch. having seen the manager Paul for nearly 16 years and always had first class service and lots of help getting the best available cruises. would always recommend Paul.
Company replied
We’ve booked another holiday (this time multi centre) through Paul at Hays Winchester. His extensive knowledge and excellent after-sales service are the reasons we continue to consult and book with hi... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
26 The Square, SO23 9EX, Winchester, United Kingdom
- 01962 853300
4.9
Excellent
447 reviews
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Reply from Hays Travel - Winchester
Thank you for your kind and lovely review. I am so pleased that we were able to find you your holiday and hope you have a wonderful time away. Claire
Pleasingly very good..
Pleasingly very good.. we were given full attention from the moment we entered the shop. At the enquiry stage we weren't even sure what we wanted, but your consultant Claire, carefully noted our preferences and followed up with some good options, resulting in us booking a trip to Rome. Many thanks.
30 January 2026
Reply from Hays Travel - Winchester
Thank you for your lovely review and kind words. I am pleased we were able to find you your trip to Rome and hope that you have the best time. It was a pleasure to look after you both and thank you for booking your trip with me. Claire. : )
Very quick response to my request
29 January 2026
Reply from Hays Travel - Winchester
Thank you for taking the time writing your review, the yacht style cruise looks amazing and being able to enjoy the scenary and the various different ports look fantastic.
A friendly
A friendly, patient, very comprehensive exploration of what we wanted and an equally friendly & detailed follow-up to the package providers. All was explained clearly and thoroughly.
28 January 2026
Reply from Hays Travel - Winchester
Thank you for your lovely review and kind words, they are very much appreciated. It was a pleasure to be of assistance and find your perfect holiday for you. We know you will have a fabulous time on your holiday. Thank you again Claire.
Excellent service
We have been using Hays now for many years and don't think of using any other travel company. As usual Paul was excellent in helping us choose our family holiday within our budget. Customer service is never less than 100%. Thank you.
24 January 2026
Reply from Hays Travel - Winchester
Thank you for taking the time writing your review, I was pleased that I was able to help you with the family holiday to Greece and with the tour operator discount got your holiday within your overall budget.
Excellent Service at Hays Winchester
We had excellent service from Claire in Hays Winchester and she helped us sort out our Riviera River cruise for my big birthday later in the year.
Many thanks Claire
17 January 2026
Reply from Hays Travel - Winchester
Thank you for your lovely review. I do really appreciate it. You are most welcome and it was my pleasure to be able to help you celebrate your big birthday in style. Thank you again, Claire.
As usual Paul the manager was extremely…
As usual Paul the manager was extremely helpful and did a great job of booking my cruise for me.
24 January 2026
Reply from Hays Travel - Winchester
Wow, thank you for taking the time with your review. It was nice seeing you and to cruise from Southampton just starts that journey in a relaxed way. The itinerary looks amazing.
Paul found the tour we liked
Paul found the tour we liked and explained everything we needed to know
24 January 2026
Reply from Hays Travel - Winchester
Thank you for taking the time with your kind words, Austria is an amazing place to visit and to have all those excursions included will make that holiday memorable. The added benefit of being collect from your house and being taken to the airport just makes it stressfree.
Great, friendly service
It’s always nice to book a holiday with help from friendly staff.
22 January 2026
Reply from Hays Travel - Winchester
Hi Andrew,
Thank you so much for your patience I appreciate your kind words. Was so lovely to meet you, We will speak soon!
Zoe.
She was a young apprentice and very…
She was a young apprentice and very enthusiastic.
15 January 2026
Reply from Hays Travel - Winchester
Thank you for your positive feedback; it means a lot to me, super lovely meeting you and will speak soon to get you all ready and excited for your holiday! Kind Regards - Zoë :)
Staff very polite and helpful
8 January 2026
Reply from Hays Travel - Winchester
We appreciate you taking the time to share your kind words, and we hope you have a wonderful holiday. - hays travel team :)
Ruby at the Winchester branch is…wonderful
Ruby at the Winchester branch is professional, kind and patient person. Ruby helped me so much with my booking arrangements and her confidence helped me to feel so much more confident. Thank you Ruby very much! Beverly
14 January 2026
Reply from Hays Travel - Winchester
Thank you so much for your kind words, Beverly. I’m really pleased to hear you had such a positive experience. I was more than happy to help with your booking arrangements, and I’m so glad my confidence helped you feel more at ease. I hope you have a wonderful time, especially getting to see your daughter while you’re out there. Thank you again for your lovely feedback—it truly means a lot to me. - Ruby
Mel was very helpful in finding us a…
Mel was very helpful in finding us a suitable hotel in Bournemouth. All staff at Hays travel in Winchester are great.
8 January 2026
Reply from Hays Travel - Winchester
Hi, Thank you for your kind words, I am so pleased we managed to find the right hotel in the right area by the sea :)
Great service
Zoe our travel agent was helpful and kind and answered all our many questions and went above and beyond to find us the best deal and package for us.
8 January 2026
Reply from Hays Travel - Winchester
Thank you for the lovely review, honestly touched how you told me I inspired your daughter to consider to become a travel agent in her future really made my day. Happy to answer all questions and so glad we found the right package suited for you.
Will speak soon :))
Zoë x
Very helpful trying to find a flight as…
Very helpful trying to find a flight as well as giving me some very useful information that I haven’t heard of before
6 January 2026
Reply from Hays Travel - Winchester
Thank you for taking the time with your kind words, it must be so nice for you to go back and see your friends at the hotel for that annual catch up.
Always a pleasure going to Hays
Always a pleasure going to Hays, relaxed. Informative no pressure atmosphere.
3 January 2026
Reply from Hays Travel - Winchester
Thank you for your kind review. We are pleased to hear that it was a relaxed and informative experience. It was a pleasure to meet you all and we look forward to seeing you when your tickets are ready to collect. Claire. : )
The staff at Winchester were great
The staff at Winchester delivered their usual high degree of professionalism and matched our requirements.
One reason whay we keep going back.
19 December 2025
Reply from Hays Travel - Winchester
Thank you for your kind words, this means a lot to us. We hope you have a wonderful time on your holiday and that you enjoy your break away and always enjoy seeing you when you visit us in branch. Thank you again for taking the time to leave us a lovely review. Claire.
Lovely welcome
Lovely welcome
Alison went out of her way to get exactly what we wanted
13 December 2025
Reply from Hays Travel - Winchester
Thank you for the review about Alison, to travel from Southampton on the cruise and the places that you are travelling to are fantastic places including some of mine. We will pass on to Alison you kind words
Very helpful and friendly
Claire in Winchester made my friend & I feel very welcome..she gave us several dates & ships to choose from. Went through everything with us ..she was very helpful.
28 November 2025
Reply from Hays Travel - Winchester
Thank you so much for the kind words about Claire. We know that the 2 of you are really looking forward to the cruise, and we know it will be an amazing experience for the two of you to enjoy your birthday celebrations together. Paul
Mel was very helpful
Mel was very helpful and spent a lot of time with us and she was also very knowledgeable about Guernsey which was helpful.
29 November 2025
Reply from Hays Travel - Winchester
Thank you so much for your thoughtful feedback. We’re delighted to hear that Mel provided you with helpful, knowledgeable support and took the time to ensure you had a great experience. If there’s anything more we can do for you, please don’t hesitate to let us know. - Ruby
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