Great member of staff. Ran through everything and checked we had everything we needed. Advised us to check travel updates closer to departure offered travel insurance. All documents sent to us by emai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... See more
Company replied
Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... See more
Company replied
We have not booked a holiday for over 10 years so was a bit rusty, however Dion from the Wrexham branch was amazing, she listened to what we wanted and found us a great deal to a location we were look... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
15 Lord Street, LL11 1LH, Wrexham, United Kingdom
- 01978 266611
4.9
Excellent
761 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable
The staff were wonderful, caitlin who served us was very helpful when it came to us choosing a holiday to suits our sons needs
28 June 2026
Reply from Hays Travel - Wrexham
We're so glad to hear our team provided excellent assistance in finding a holiday that suited your family's needs. Thank you!
Holly was fabulous
Holly was fabulous. I aiways book through Hays Travel as they make it so easy and professional for your get away destination.
28 June 2026
Reply from Hays Travel - Wrexham
Thank you for your wonderful feedback! We are so pleased to hear we made your getaway easy and professional. We appreciate your continued loyalty.
Reply from Hays Travel - Wrexham
Anthony Davies,
We are so pleased our team provided such a positive experience. Thank you for your kind words.
Kind Regards
Hays Travel
Excellent service😊 such friendly staff
Excellent service😊 such friendly staff. Would recommend
27 June 2026
Reply from Hays Travel - Wrexham
C Edwards,
We're so pleased you had a great experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
Good service for the 3rd time this…
Good service for the 3rd time this year. Planning my own holidays and short trips for my daughters who have just got married or will be getting married in the next 12 months
25 June 2026
Reply from Hays Travel - Wrexham
Thank you for your kind review and for booking with us again, your custom is much apricated :) Many Thanks, Hays Travel Wrexham
Staff where great
Staff where great, if it hadn't have been for vigilant staff, for passport issues we wouldn't have got away.
18 June 2026
Reply from Hays Travel - Wrexham
John,
We're so glad our vigilant staff could assist with your passport issues, ensuring a smooth journey. Thank you for your kind words!
Kind Regards
Hays Travel
Dion was very cheery & helpful in…
Dion was very cheery & helpful in sorting out a cabin for us (mobility issues)
22 June 2026
Reply from Hays Travel - Wrexham
Brian Stokes,
We're so glad we could assist you in finding the perfect cabin. Thank you!
Kind Regards
Hays Travel Wrexham
Reply from Hays Travel - Wrexham
Thank you for your kind review.
Thanks,
Dion
Got told I had half board then got told…
Got told I had half board then got told I had bb then there said there would ring me and there did not
10 June 2026
Reply from Hays Travel - Wrexham
Please accept my sincere apologies for the confusion you experienced regarding your board basis, as well as for our failure to follow up with you as promised. I understand how disappointing and frustrating this situation must have been, and I deeply regret that our communication did not meet the standard you rightfully expect.
I sincerely hope that, following our recent conversation, this experience will not deter you from using our services again in the future, as we greatly value your custom and the opportunity to restore your confidence in us. Thanks Liz (Branch Manager)
As usual liz was amazing
As usual liz was amazing. Found us a really good deal. Therefore booking another holiday
16 June 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review and for booking with us :) Many Thanks - Hays Travel Wrexham
Booking our Holiday at Hays Travel in Wrexham
Our booking of our holiday was made all the better because of the warm welcome we always get from ll the woman in the shop at Wrexham. Dionne, Courtney and Christine were absolutely fantastic. A team that Hays should be so proud of. They all deserve a wage rise or a reward of some kind. They were and are so friendly, professional and very competent. Its like being on holiday whilst we were booking the actual place we settled for in the end. Well done and thank you Hays and your brilliant staff.
13 June 2026
Reply from Hays Travel - Wrexham
Thank you for sharing such a wonderful review of our team. We are so pleased to hear that their friendly, professional, and competent service made your holiday booking experience so enjoyable. We truly appreciate your kind words.
Staff very helpfull
12 June 2026
Reply from Hays Travel - Wrexham
Hello :)
Thank you for taking the time to leave a lovely review! glad you found our staff very helpful.
Kind Regards,
Hays Travel Wrexham
Ffion was extremely helpful and…
Ffion was extremely helpful and friendly. She listened to us and therefore found the holiday we wanted. We always use Hays Travel to book our holidays and have never been disappointed.
11 June 2026
Reply from Hays Travel - Wrexham
We're so glad we could help you find the perfect holiday! We appreciate your continued loyalty and kind words. Thank you for your feedback. Ffion :-)
Reply from Hays Travel - Wrexham
Tom,
We are so pleased to hear you found our service great and helpful. Thank you for your kind feedback!
Kind Regards
Hays Travel
We have booked all our holidays for…
We have booked all our holidays for years now through Hays Travel either Chester or Wrexham branch. Searches have always been thorough and the travel agents always very knowledgeable.
2 June 2026
Reply from Hays Travel - Wrexham
Samantha Belsham,
We truly appreciate your continued loyalty and kind words. We're so glad to know our team consistently provides thorough and knowledgeable service.
Kind Regards
Hays Travel
Ffion was very helpful and professional.
8 June 2026
Reply from Hays Travel - Wrexham
Hi Linda,
We appreciate your kind review and hope your looking forward to your holiday!
I will pass this onto Ffion
Hays Travel
Very efficient helpful service
1 June 2026
Reply from Hays Travel - Wrexham
David,
Thank you for your feedback! We are glad we could provide efficient and helpful service.
Kind Regards
Hays Travel
Caitlin made the whole process easy as…
Caitlin made the whole process easy as we were wanting to book two Holidays later in the year but had no idea where or when......many thanks and two vacations to look forward now.......5 star *****
7 June 2026
Reply from Hays Travel - Wrexham
Hello,
We are so pleased to hear we made your booking process easy. We are glad you have two wonderful holidays to anticipate. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Wrexham
Hello,
We are so pleased to hear this feedback. Thank you for your kind words. We will pass this onto Holly.
Kind Regards
Dion
Excellent service
5 June 2026
Reply from Hays Travel - Wrexham
Thank you for your lovely review. We will pass this onto Liz :)
Thanks,
Dion
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.