Emily at Yarm Branch was just brilliant . We had strict date constraints and only 3 airport choices . She was patient and knowledgable and nothing phased her even though we had lots of factors t... See more
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See what reviewers are saying
We always use Hays Travel for our holiday bookings as we always receive excellent service from the friendly and knowledgeable staff. Our two bookings last week were made by Emily, Yarm branch, who was... See more
Company replied
Set off to go to hays to get a cruise booked got there Karan was on the phone but she waved to me saying hello only be 5 seconds as she helped me book a good cabin got me a cheeper one on the outside... See more
Company replied
Looked on all popular holiday websites as wanting to book for August. Decided to pop into Hays Travel in Yarm and spoke to Karen who listened to what beach holidays we liked. Within 10 minutes Kare... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
95 High Street, TS15 9BB, Yarm, United Kingdom
- 01642 918139
4.9
Excellent
542 reviews
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Friendly and knowledgeable
KAREN our travel advisor was friendly, courteous and knowledgeable. She gave us time to consider options
26 January 2026
Reply from Hays Travel - Yarm
Thank you so much for sending over your feedback we appreciate it and I hope you have a fantastic trip! Karen & Hays Yarm :)
Reply from Hays Travel - Yarm
We are so happy to hear this feedback thank you so much I will pass these comments over to Karen. Shannon & Hays Yarm :)
2nd Cruse booked same day
The young lady was very polite, efficient, helpful and honest. She and other staff also had experience with cruse holidays. She was able to select our 2nd cruse holiday in a very timely manor as we booked 2 holidays on the same visit.
26 January 2026
Reply from Hays Travel - Yarm
Wow 2 cruises booked at the same time!
Thankyou so much for your lovely feedback i will pass this on :) Rashida & Girls Hays Travel Yarm
Friendliness & knowledge of staff was…
Friendliness & knowledge of staff was as expected giving confidence in their guidance.
18 January 2026
Reply from Hays Travel - Yarm
Thankyou so much for your lovely feedback :) Rashida & Girls Hays Travel Yarm
Staff very helpful and efficient
17 January 2026
Reply from Hays Travel - Yarm
Hello Geoff,thank you for taking the time to complete a Trustpilot review & for your kind words ,Many Thanks Karen & girls Yarm branch.
The staff were excellent very…booking with Ryan air
The staff were excellent very professional
20 January 2026
Reply from Hays Travel - Yarm
Thank you for your lovely review. We hope you have an amazing holiday. Becki and the Girls at Hays Travel, Yarm
Holiday February
The staff (Karen) was very helpful and patient when booking my holiday. Lots of questions to ask me particularly for the insurance.
20 January 2026
Reply from Hays Travel - Yarm
Thank you for your review, We hope you have a lovely time. Becki and the girls at Hays Travel, Yarm
A quick and efficient service as…
A quick and efficient service as usual.Would use them again.
13 January 2026
Reply from Hays Travel - Yarm
Thank you for your review, we hope you have an amazing time. Becki and the girls at Hays Travel, Yarm
Good Communications with Karon knew…
Good Communications with Karon knew exactly what we wanted as same cruse done last year but well informative and helpful in the booking
20 January 2026
Reply from Hays Travel - Yarm
Thank you for your review, we hope you have an amazing time. Becki and the girls at Hays Travel Yarm
A Norwegian adventure
Enquired about a break to Norway and Iceland regions and left it with them...later the same day they came back with a number of options at reasonable prices.... subsequently booked....good flexibility overall a great service.....now my go to holiday company...
11 January 2026
Reply from Hays Travel - Yarm
Thank you so much for booking it was a pleasure getting this booked for you! I am sure you will have a lovely time in Norway! Shannon & Hays Yarm :)
Booking made easy
Staff in the Yarm branch are all very friendly and helpful. Made booking very easy and quick.
16 January 2026
Reply from Hays Travel - Yarm
Thank you for your lovely review, we hope you have an amazing time on your holiday! Emily and the girls at Hays Travel Yarm.
Excellent service
Benjamin sorted my holiday over whatsapp and email as could not get to store and was patient despite some delays and changes due to a party of 7. Will be booking all holidays this way from now on.
15 January 2026
Staff at the yarm shop are amazing they…
Staff at the yarm shop are amazing they go above and beyond to help you . Karen who helped me was brilliant
14 January 2026
Reply from Hays Travel - Yarm
Thank you for your lovely review. We hope you have an amazing time! Becki and the girls at Hays Travel, Yarm
Reply from Hays Travel - Yarm
Hello John,thank you for taking the time to complete Trustpilot review and for your kind words ,Many Thanks Karen & all the girls Yarm branch.
Very helpful
Very helpful, nothing was to much trouble, to get me the best price for my holiday
13 January 2026
Reply from Hays Travel - Yarm
Hello Joanne, thank you for taking the time to complete a Trustpilot review and for your kind words ,Many Thanks Karen & girls at Yarm branch.
Store Manager Rashida found us a…
Store Manager Rashida found us a brilliant holiday cheaper than we could was very polite and friendly and gave us everything we needed. well done
11 January 2026
Reply from Hays Travel - Yarm
Thank you for your amazing review, we really appreciate it. We hope you have a lovely holiday! Emily and the girls at Hays Travel, Yarm
Helpful staff striving to get me my…
Helpful staff striving to get me my ideal holiday.
8 January 2026
Reply from Hays Travel - Yarm
Thank you for this lovely feedback we really appreciate it. We hope you have an amazing holiday! Emily and the girls at Hays Travel, Yarm
The service was amazing
The service was amazing, it was so quick and efficient, it's definitely the Hays travel for me
4 January 2026
Reply from Hays Travel - Yarm
Thank you for leaving this lovely review, we hope you have an amazing time. Becki and the girls at Hays Travel Yarm
Friendly helpful service
Friendly helpful service, good to know company is still training up youngsters in these difficult times
19 December 2025
Reply from Hays Travel - Yarm
Thank you for your review, we really appreciate your feedback. We hope you have an amazing holiday! Becki and the girls at Hays Travel, Yarm
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