I've been trading with H.B for many years and have never been disappointed with the service. They are so helpful at all times. The emails are focussed and interesting and we always get updates on a... See more
Company replied
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Brilliant customer service, very helpful on the phone and helped solve delivery issue. (our local DHL driver is not very good) but this company are.! quick friendly service. products at great prices.
Company replied
Absolutely amazing customer service from Henley Bridge. My parcel didn’t arrive when it should have due to the courier. Contacted Henley bridge and spoke to Jo Clarke. She was incredibly helpful and m... See more
Company replied
I always feel excited to order from Henley Bridge team for their quick response and very helpful. Order was received within 24 hours of ordering. Very happy, thanks Henley Bridge team.
Company replied
Company details
- #5 of 16 best companies in Confectionery wholesaler
Information provided by various external sources
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Contact info
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, United Kingdom
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4.8
Excellent
2k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Arrived quickly and as described.
Arrived quickly and as described.
Postage was very expensive so I’d have to consider this if ordering in the future.
19 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Still not delivered :(
14 August 2026
Reply from Henley Bridge Ingredients
Thank you for your feedback, we really appreciate it.
We sincerely apologise for the delay in receiving your order from us. We do aim to deliver next working day, but as we rely on third party couriers, unfortunately we cannot 100% guarantee this.
I understand that due to the delay in you have since been refunded for the order.
We sincerely apologise for the delay on this occasion. Please don't hesitate to get in touch with us if we can assist you any further.
Kind regards,
HB Customer Service team
best company
14 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Easy to order and delivery is great
13 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Delivery company is a terrible to deal…
Delivery company is a terrible to deal with. It took over a week
3 August 2026
Reply from Henley Bridge Ingredients
Thank you for your feedback, we really appreciate it.
Sincere apologies for the delayed delivery on this occasion. We do aim to deliver next working day, but as we rely on third party couriers, unfortunately we cannot 100% guarantee this.
I can see that my colleague assisted you on with this delivery, and I am pleased to see that this is now resolved.
Please don't hesitate to get in touch if there is anything else we can assist you with.
Kind regards,
HB Customer Service team
Prompt delivery with no problems
25 July 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Very disappointing lack of transparency
Very disappointing lack of transparency
I ordered a 5kg tub of Cukicream Pistacchio directly from Henley Bridge Ingredients. It was delivered on 9 June with a printed best-before date of 10 July — just ONE MONTH after delivery.
There was no mention of the short date when I purchased it and no information or certificate about any shelf-life extension was provided with my order.
When I contacted them, I was told that the shelf life had been extended to October and was sent a certificate — but only after I raised the issue. Their response was also that I should have checked the product and reported it within 72 hours.
I didn’t buy discounted short-dated stock from eBay or a clearance outlet. I bought a 5kg professional product directly from an ingredient supplier, so I reasonably expected either a normal shelf life or clear disclosure before purchase if the printed date was only a month away.
I’m pleased the product has now been confirmed safe to use, but that isn’t really the point. Customers should be given this information before they spend their money, not after they discover it themselves and complain.
Really disappointing experience.
5 June 2026
Reply from Henley Bridge Ingredients
Thank you for taking the time to leave your feedback. I’m sorry that you have been disappointed with your experience.
As previously explained, we have an internal process whereby products with less than three months’ shelf life remaining are flagged to us prior to dispatch. This allows us to contact customers where appropriate, so they can make an informed decision before purchasing.
At the time of your order, this product had a best-before date extending into October, meaning there were approximately four months remaining. As this fell outside our less-than-three-month notification period, the order was not flagged for us to contact you prior to dispatch.
I am sorry, however, that the shelf-life extension certificate was not provided to you when you received the goods. This is something I will raise directly with our warehouse team to ensure this is addressed internally and that the appropriate documentation is provided with future orders where applicable.
With regard to our 72-hour reporting period, this applies to any damage or issues relating to deliveries and allows us to investigate and address these matters promptly. In this instance, the date concern was first brought to our attention yesterday, approximately two months after the goods were delivered. Unfortunately, the length of time that had passed does limit what we are able to do in terms of investigating the matter and resolving it retrospectively.
We do appreciate your feedback regarding the communication of shelf-life information, and we will take this on board as part of our internal review. We’re pleased that the product has since been confirmed as suitable for use, and we’re sorry that your experience did not meet your expectations.
Chocolate was delivered the next day…
Chocolate was delivered the next day and very well packaged
6 August 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Good range of products and fast delivery at a price
Good range of suppliers and products. Easy to use website. Fast delivery. Perhaps a little expensive.
29 July 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Delivery was unfortunately very bad on…
Delivery was unfortunately very bad on this occasion, had no problems in the past.
Also the vanilla paste that I ordered arrived damaged even though it was packed well, it must have already been damaged before delivery.
21 July 2026
Reply from Henley Bridge Ingredients
Good afternoon,
Sincere apologies that you have had a bad service from the courier company that we use to deliver our products.
We will be happy to assist you in this matter. Please fill out our 'report a damage' form on our website, and we will be happy to refund or replace the damaged item for you, as long as this is reported within 72 hours of receiving your order.
https://hbingredients.co.uk/pages/report-a-damage
Kind regards
HB Customer Services
I used the chocolate and nuts they are…
I used the chocolate and nuts they are excellent quality quick delivery
20 July 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Amazing service!
24 July 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
The ordering was easy and the delivery…
The ordering was easy and the delivery was fast and it was easy to track
23 July 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Using this supplier for my small…
Using this supplier for my small business and is one of the best one, best is price and super fast delivery
23 July 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
All good quick delivery 👍
23 July 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Great website and competitive pricing…
Great website and competitive pricing Very quick delivery
14 July 2026
Reply from Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
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