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Henley Bridge Ingredients Reviews 

2,170
•
TrustScore 5 out of 5

4.8

Confectionery wholesaler
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Review summary

Created with AI, based on recent reviews

Looking at 370 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently point out that orders arrive extremely quickly and are always securely packaged, making everyday baking and professional preparation remarkably smooth. People also genuinely appreciate the very reasonable prices and the wonderful overall quality of specialty items like fine chocolate and baking ingredients. However, some reviewers were not happy with occasional delivery problems or transit damages affecting fragile goods such as delicate baking cones. A few customers additionally noted delayed shipments, scheduling bottlenecks around bank holidays, or frustrating courier handling during the final delivery phase.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive quickly and securely.... See more

Product

Clients share positive opinions on product quality, highlighting great prices and fast delivery. Reviewers... See more

Service

Consumers find service to be positive, highlighting professional, prompt, and reliable support from the team.... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding ingredients and... See more

Price

Users describe positive interactions with price, consistently highlighting great deals, competitive rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been trading with H.B for many years and have never been disappointed with the service. They are so helpful at all times. The emails are focussed and interesting and we always get updates on a... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service, very helpful on the phone and helped solve delivery issue. (our local DHL driver is not very good) but this company are.! quick friendly service. products at great prices.

Company replied

Rated 5 out of 5 stars

Absolutely amazing customer service from Henley Bridge. My parcel didn’t arrive when it should have due to the courier. Contacted Henley bridge and spoke to Jo Clarke. She was incredibly helpful and m... See more

Company replied

Rated 5 out of 5 stars

I always feel excited to order from Henley Bridge team for their quick response and very helpful. Order was received within 24 hours of ordering. Very happy, thanks Henley Bridge team.

Company replied

Popular products

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Fermipan instant dried yeast - 500g

Fermipan instant dried yeast - 500g

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Irca milk chocolate scaglietta flakes - 1kg

Irca milk chocolate scaglietta flakes - 1kg

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Belgosuc patissier's pouring soft white fondant - 12.5kg

Belgosuc patissier's pouring soft white fondant - 12.5kg

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Belcolade milk chocolate (28.5%) grains - 5kg

Belcolade milk chocolate (28.5%) grains - 5kg

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Belcolade cacao trace dark chocolate (55%) buttons - 1kg

Belcolade cacao trace dark chocolate (55%) buttons - 1kg

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Pidy mini trendy round neutral pastry canape shells (5cm) - 90

Pidy mini trendy round neutral pastry canape shells (5cm) - 90

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Dobla milk chocolate truffle shells (25mm diameter) - 504 pieces

Dobla milk chocolate truffle shells (25mm diameter) - 504 pieces

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Barbara Decor white chocolate salted caramel crunchy rice balls - 500g

Barbara Decor white chocolate salted caramel crunchy rice balls - 500g

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Jersey Dairy Jersey gold UHT soft serve ice cream mix - 12 x 1L

Jersey Dairy Jersey gold UHT soft serve ice cream mix - 12 x 1L

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Sucranna caster sugar - 25kg

Sucranna caster sugar - 25kg

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Company details

  1. #5 of 16 best companies in Confectionery wholesaler

Information provided by various external sources

With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,170)

346 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

great company always reliable

great company always reliable, look after the customer, fast delivery, and reasonable prices

12 March 2026
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Reply from Henley Bridge Ingredients

thank you for the lovely review

Rated 5 out of 5 stars

Very happy with Henley Bridge ingredients

Great selection, reasonable prices and shipping and the packaging kept my heavy and liquid purchases safe. Would order from Henley Bridge again

16 March 2026
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Reply from Henley Bridge Ingredients

Thank you for taking the time to leave us a positive review!

Rated 5 out of 5 stars

Nice product ,

Nice product ,
Delivery was a little slow but it wasn’t a problem

6 March 2026
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Reply from Henley Bridge Ingredients

Thank you so much for leaving a lovely review. If you experience any delays going forward please let us know and we will try and get to the bottom of the issue for you

Rated 5 out of 5 stars

Excellent service

Excellent service, super fast reliable delivery, always have lots of stock at competitive prices. Easy to find detailed information on the products, which is so important.

3 March 2026
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Reply from Henley Bridge Ingredients

Thank you for taking the time to leave us a positive review!

Rated 5 out of 5 stars

Brilliant

Brilliant customer service, very helpful on the phone and helped solve delivery issue. (our local DHL driver is not very good) but this company are.! quick friendly service. products at great prices.

11 March 2026
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Reply from Henley Bridge Ingredients

Thank you for your honest review!
We’re sorry to hear that your experience with DHL did not meet expectations. Please be assured that we will share your feedback with them, as we are committed to resolving any issues and ensuring a smooth and reliable ordering process for our customers.
Many thanks,
Lauren
CS Team

Rated 5 out of 5 stars

I'd give 6 stars if possible

I'd give 6 stars if possible. The product arrived super quickly. Packaged really well and the product itself is outstanding

8 March 2026
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Reply from Henley Bridge Ingredients

Thank you for your kind and honest review!

Rated 5 out of 5 stars

Order online

Easy to order online, fast delivery, good communication

27 February 2026
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Reply from Henley Bridge Ingredients

Thank you so much for 5 stars

Rated 4 out of 5 stars

The company has great variety of…

The company has great variety of ingredients and supplies Belcolade! Only issues was that I had ordered before the designated time over the designated amount but did not receive a next day delivery

19 February 2026
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Reply from Henley Bridge Ingredients

Thank you for your lovely review, I am very sorry that you have experienced delays on your order. We do not currently have our own drivers so we rely on 3rd parties.
If this happens again please contact the customer service team and we will do everything in our power to ensure your order arrives as close to the promised time as possible

Rated 1 out of 5 stars

Not the first not the second time that…

Not the first not the second time that they let us down with missing items for more than month they don't have what we used to get for our customers 😕

18 February 2026
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Reply from Henley Bridge Ingredients

I am very sorry that some of our items are out of stock. Please feel free to contact the customer service team and we will do our best to advise when an item will be available again

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