Great service. Found exactly what I needed on the website which was easy to navigate and my order arrived without delay a couple of days later. I'll definitely be using again and have no hesitation i... See more
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See what reviewers are saying
Ordered codliver oil capsules as had found these to be unavaiable from the offline chemist from which I had previously purchased them over several years. Package arrived in a couple of days. Very ha... See more
You keep emailing me saying there's a problem with my card so you can't fulfil my subscription. Funny it's only a problem when its the subscription, the card works perfectly well at all other times.... See more
Company replied
We waited in all day for a package as an email stated an actual delivery day but an exact time not guaranteed. It failed to arrive. The delivery tracking via the email was worse than useless. Updated... See more
Company replied
Company details
- #10 of 14 best companies in Pharmaceutical company
- #179 of 235 best companies in Fitness and nutrition
- #92 of 115 best companies in Online Pharmacy
- #211 of 276 best companies in Vitamin & Supplements Shop
- #56 of 71 best companies in Wellness centre
About HealthAid®
Written by the company
Mission Statement
Our Values - Customer Focused & Excellent Service
-
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
- Extensive, global distribution network.
- Highly professional, experienced sales team.
- World-class marketing and nutritional expertise.
- Manufactured from natural sources.
- Free from artificial additives, colouring, and flavourings.
- Free from yeast, gluten, salt, sugar, and dairy products.
- Many products are suitable for vegetarians and a growing number for vegans.
HealthAid® is an established and reputable brand that provides a wide range of high-quality health supplements. With over 40 years of experience in the Health and wellness industry, HealthAid® has gained a strong reputation for offering innovative, premium quality and affordable products.
The Brand is Supported by:
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
Where Possible, HealthAid® Products are:
We believe in using only the finest ingredients to create high-quality products, which are rigorously tested for purity and potency ensuring they match up to the high standards we expect from our products. HealthAid® range of skincare, haircare and bath products are produced without cruelty to animals and to the most effective modern formulations.
Contact info
HealthAid® House, Marlborough Hill, HA1 1UD, Harrow, Middlesex, United Kingdom
- +44 (0) 20 8426 3400
- sales@healthaid.co.uk
- www.healthaid.co.uk
4.3
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Package one week late has been opened
Package one week late has been opened
And re packaged with loads tape
Not sure if I should take vitamins
20 December 2024
Reply from HealthAid®
Dear Kathryn,
We apologise for any inconvenience caused to you. We have passed your details to our Customer Service team, someone from the team will get in touch with you shortly via email & resolve the issue.
Kind Regards,
HealthAid Customer Service Team
Found what I was looking for.
All my vitamins in one place delivered with care. What do you need more? Thanks for your professionalism. Every detail matters.
27 December 2024
Unprompted review
Reply from HealthAid®
Dear Alexandru,
Thank you for your wonderful review! We're thrilled to hear that you found everything you were looking for and that our service met your expectations. Your kind words about our professionalism and attention to detail mean a lot to us.
We’re here to ensure your experience continues to be smooth and satisfying.
Thank you for choosing us, and we look forward to serving you again!
Kind Regards,
HealthAid Customer Service Team
Very helpful after chemist stopped supply
Chemist stopped supplying the vitamins which I find very beneficial to myself so I contacted HealthAid who make them and they arrived within the week!
29 November 2024
Reply from HealthAid®
Dear Kerry,
Thank you for taking the time to share your experience with us! We're delighted to hear that we could help after your chemist stopped stocking the vitamins you find so beneficial. Ensuring our customers can access our products quickly and conveniently is a top priority for us.
Your satisfaction is our top priority, and we look forward to serving you again in the future.
Kind Regards,
HealthAid Customer Service Team
Ease of ordering and speed of delivery…
Ease of ordering and speed of delivery especially at this time of year
19 December 2024
Reply from HealthAid®
Dear Christine,
Thank you for taking the time to leave us your review. We are glad you are happy with the delivery & we could offer you the service you required.
Kind Regards,
HealthAid Customer Service Team
Ordering/reordering is quick and easy.
Ordering/reordering is quick and easy.
The shipping is a real standout. Lots of feedback/updates along the way. Unusual for international shipping but much appreciated.
20 December 2024
Reply from HealthAid®
Dear Robert,
Thank you for sharing your five star rating. We are glad that you found our website easy to navigate and are happy with the service provided. Customer satisfaction is paramount at Healthaid. We look forward to seeing you back.
Kind Regards,
HealthAid Customer Service Team
still waiting 4 days
still waiting 4 days , have not received parcel ,my xmas is ruined,presents now to late
19 December 2024
Reply from HealthAid®
Dear Patrick,
We are very sorry to hear that you are experiencing issues with receiving your order and we apologise for any inconvenience caused .
We have found that your goods were duly dispatched on 20th December 2024 i.e. Within 24 hours of placing the order with Royal Mail Special Delivery Tracking no: VE 371089640GB.Regarding your order, Royal mail delivered your parcel on 23-12-2024.One of our customer service executive will contact you shortly via email to share the POD on your order above.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Simon,
"Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience and that our product met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Customer,
"Thank you for your feedback! We're thrilled to hear everything was great with your experience. We look forward to serving you again in the future!"
Kind Regards,
HealthAid Customer Service Team
Reliable and efficient service
17 December 2024
Reply from HealthAid®
Dea Sandra,
Thank you for sharing your experience & reviewing us. It’s really satisfactory when we get such positive feedback from our customers. Customer satisfaction is paramount at HealthAid. Hope to see you back very soon.
Kind Regards,
HealthAid Customer Service Team
It was easy to place the order on their…
It was easy to place the order on their website. Everything worked as expected. The delivery was quick. Proffesional well organised service.
15 December 2024
Reply from HealthAid®
Dear Girts,
"Thank you so much for your kind words! We’re thrilled to hear that you had a smooth ordering experience, found our service professional, and appreciated the quick delivery. Your feedback means a lot to us, and we look forward to serving you again in
future!"
Kind Regards,
HealthAid Customer Service Team
Excellent service and tablets
The tablets I order are on repeat. Also have an email to say they are due and when payment will be taken out, a good few days before hand.
Always very well packaged and delivered promptly. Excellent service.
12 December 2024
Reply from HealthAid®
Dear Lisa,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you’re happy with our repeat order service, packaging, and prompt deliveries. It’s great to know our email notifications help keep you informed about upcoming orders and payments.
We truly appreciate your continued trust in us and look forward to serving you again in the future.
Kind Regards,
HealthAid Customer Service Team
We've waited in all day as an email…
We waited in all day for a package as an email stated an actual delivery day but an exact time not guaranteed. It failed to arrive. The delivery tracking via the email was worse than useless. Updated 17/12/24 Our package was delivered the following day this time thankfully as stated in another tracking email they'd sent. Well packaged & gratefully received thank you.
11 December 2024
Reply from HealthAid®
Dear Ian,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the delay in your delivery and the challenges you experienced with our tracking system. We understand how frustrating it can be to wait all day for a package that doesn’t arrive as expected.
Unfortunately, the Christmas period can sometimes lead to delays with courier services like Royal Mail, and we apologize that this impacted your experience. We’re pleased to hear that your package arrived the following day, well-packaged and as expected.
Your comments about the tracking system are duly noted, and we’re committed to working on improving this to ensure better communication and clarity for our customers in the future.
Thank you for your patience and understanding.We look forward to serving you again soon.
Kind Regards,
HealthAid Customer Service Team
HealthAid
I've been buying from HealthAid for a few years. I've always been happy with the products I buy, the price and the standard of products are high. The delivery is quick and everything is packaged securely. I highly recommend Health Aid.
11 December 2024
Reply from HealthAid®
Dear Customer,
Thank you so much for your kind words and continued support! We’re thrilled to hear that you’ve been happy with our products, pricing, and service over the years. Ensuring high standards and secure, prompt delivery is very important to us, and it’s wonderful to know we’ve met your expectations.
Your recommendation means a lot to us, and we look forward to continuing to serve you with the same quality and care in the future.
Kind Regards,
HealthAid Customer Service Team
Easy to order and the option for…
Easy to order and the option for resupply every 30 days was good.
9 December 2024
Reply from HealthAid®
Dear Peter,
Thank you for your feedback! We're glad to hear that you found the ordering process easy and that the resupply option is convenient for you. Making things simple for our customers is a top priority, and your review means a lot to us. We look forward to serving you again soon.
Kind Regards,
HealthAid Customer Service Team
I bought this as a supplement for my…
I bought this as a supplement for my nephew and it's great.
Your service is excellent! The bonus part is the subscription to get regular supply. This is so wonderful because I get the next supply before the previous one gets finished.
Awesome service!
6 December 2024
Reply from HealthAid®
Dear Gloria,
Thank you so much for your wonderful review! We're thrilled to hear that you and your nephew are enjoying our product.
We’re especially delighted that our subscription service is working well for you and ensuring a seamless experience. Providing excellent service and timely deliveries is a top priority for us, and your kind words reaffirm our efforts.
Thank you for choosing us. We look forward to serving you again!
Kind Regards,
HealthAid Customer Service Team
Bad value for Money…
I paid for next day delivery and it still has not been delivered. It was so important that the goods got there ASAP. But no , sadly I will not be using this firm again!
7 December 2024
Reply from HealthAid®
Dear Marilyn,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused and completely understand your frustration regarding the delay in your order.
We’d like to clarify that your order was placed on Saturday, 7th December, and we began processing it as soon as possible on Monday, 9th December. Unfortunately, during this busy festive season, delivery services like Royal Mail are experiencing delays, which is beyond our control. However, we take full responsibility for ensuring that your order reaches you as expected.
We have already contacted Royal Mail for an update on your parcel with tracking number NV319257324GB. To make amends, we have refunded the next-day delivery charge as a gesture of goodwill.
Your satisfaction is important to us, and we deeply regret that we fell short this time. We hope you might give us another opportunity to serve you better in the future.
If there’s anything else we can do to resolve this matter, please don’t hesitate to reach out to our customer service team.
Kind Regards,
HealthAid Customer Service Team
Ordered & delivered with no problems.
3 December 2024
Reply from HealthAid®
Dear Francine,
Thank you for your kind review! We're thrilled to hear your order was delivered without any problems. Looking forward to serving you again!
Kind Regards,
HealthAid Customer Service Team
A good selection of supplements and…
A good selection of supplements and vitamins at very competitive prices all with fast delivery.
Very happy, highly recommend and will be a return customer for sure!
1 December 2024
Reply from HealthAid®
Dear Customer,
Thank you so much for your wonderful feedback! 🌟 We're thrilled to hear that you’re happy with our selection, pricing, and speedy delivery. Your satisfaction is our top priority, and we’re delighted to have exceeded your expectations. We truly appreciate your recommendation and look forward to serving you again soon.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Ann,
Thank you for your review , glad that you are happy with our service and we look forward to seeing you back for your future orders.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Mr Rehman,
Thank you so much for your excellent review! We’re thrilled to hear you’re pleased with the quality of our supplement. Your satisfaction is our top priority, and your kind words mean a lot to us.
Kind Regards,
HealthAid Customer Service Team
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