Great service. Found exactly what I needed on the website which was easy to navigate and my order arrived without delay a couple of days later. I'll definitely be using again and have no hesitation i... See more
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See what reviewers are saying
Ordered codliver oil capsules as had found these to be unavaiable from the offline chemist from which I had previously purchased them over several years. Package arrived in a couple of days. Very ha... See more
You keep emailing me saying there's a problem with my card so you can't fulfil my subscription. Funny it's only a problem when its the subscription, the card works perfectly well at all other times.... See more
Company replied
We waited in all day for a package as an email stated an actual delivery day but an exact time not guaranteed. It failed to arrive. The delivery tracking via the email was worse than useless. Updated... See more
Company replied
Company details
- #10 of 14 best companies in Pharmaceutical company
- #179 of 236 best companies in Fitness and nutrition
- #92 of 115 best companies in Online Pharmacy
- #213 of 277 best companies in Vitamin & Supplements Shop
- #56 of 70 best companies in Wellness centre
About HealthAid®
Written by the company
Mission Statement
Our Values - Customer Focused & Excellent Service
-
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
- Extensive, global distribution network.
- Highly professional, experienced sales team.
- World-class marketing and nutritional expertise.
- Manufactured from natural sources.
- Free from artificial additives, colouring, and flavourings.
- Free from yeast, gluten, salt, sugar, and dairy products.
- Many products are suitable for vegetarians and a growing number for vegans.
HealthAid® is an established and reputable brand that provides a wide range of high-quality health supplements. With over 40 years of experience in the Health and wellness industry, HealthAid® has gained a strong reputation for offering innovative, premium quality and affordable products.
The Brand is Supported by:
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
Where Possible, HealthAid® Products are:
We believe in using only the finest ingredients to create high-quality products, which are rigorously tested for purity and potency ensuring they match up to the high standards we expect from our products. HealthAid® range of skincare, haircare and bath products are produced without cruelty to animals and to the most effective modern formulations.
Contact info
HealthAid® House, Marlborough Hill, HA1 1UD, Harrow, Middlesex, United Kingdom
- +44 (0) 20 8426 3400
- sales@healthaid.co.uk
- www.healthaid.co.uk
4.3
Excellent
990 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from HealthAid®
Dear Nikhil,
We are very sorry to hear that you are experiencing issues with your Order and we apologise for any inconvenience caused to you. We have passed your details to our Customer Service team, someone from the team will get in touch with you shortly via email & resolve the issue.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Martin,
Thank you for your review , glad that you are happy with our service and we look forward to seeing you back for your future orders.
Kind Regards,
HealthAid Customer Service Team
Quick delivery thanks
21 July 2024
Reply from HealthAid®
Dear Sean,
Thank you for your excellent rating. Healthaid takes pride in customer satisfaction and we are very glad that we could satisfy you with our service.
Kind Regards
Healtahid Customer Service Team
An Overseas Customer
I live in Canada, i placed the order July 16,2024, and I received the order today, July 24 2024; that is less than 10days.
16 July 2024
Reply from HealthAid®
Dear Customer,
Thank you for your five star rating ! We are very glad that you are happy with your shopping & the service received. We have made Customer Satisfaction as our Top Priority.
Kind Regards,
HealthAid Customer Service
Quick and easy to order and could use…
Quick and easy to order and could use pay pal and delivery was quick.
15 July 2024
Reply from HealthAid®
Dear Michelle,
Thanks for the great review , we are so happy you found our website easy to use and received fantastic service and delivery.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Barbara Pereira,
Thank you for your kind words & 5 star review ! We are very glad that you are always happy with your shopping & the service received. We have made Customer Satisfaction as our Top Priority.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Millie,
Thank you for your review , glad that you are happy with our service and we look forward to seeing you back for your future orders.
Kind Regards,
HealthAid Customer Service Team
I don't receive my order
I don't receive my order
I register all details and my phone number
Why return order?
Why not contact me if address confusion?
10 July 2024
Reply from HealthAid®
Dear Customer,
We are very sorry to hear that you are experiencing issues with receiving your order and we apologise for any inconvenience caused to you. we have passed your details to our Customer service team to reach out for further information so we can improve.
Kind regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Sally,
Thank you for your five star rating, we are glad that we could provide you with the happy shopping experience with Healthaid.
Kind Regards,
HealthAid Customer Service Team
Easy to order system
Easy to order system. Order confirmed by e-mail. Tracking very useful. Quick delivery.
9 July 2024
Reply from HealthAid®
Dear Gwyneth,
Thank you very much, we appreciate your positive feedback. Glad you were happy with the service and our website is easy to navigate .
Kind regards,
HealthAid Customer Service Team
Easy to order on line and items arrived…
Easy to order on line and items arrived very promptly.
7 July 2024
Reply from HealthAid®
Dear Customer,
Thank you very much for your review and glad you found the website easy to navigate and you are happy about the service.
Kind regards,
HealthAid Customer Service Team
Very quick delivery
Very quick delivery, nicely packaged. We even had a call from a nice lady to check our address.
Thank you
5 July 2024
Reply from HealthAid®
Dear Kim G,
It’s so gratifying when we get positive feedback from our customers. Customer satisfaction has been made top-priority at HealthAid. We look forward to seeing you back soon.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Esther,
Thank you very much for your review and glad you found the website easy to navigate and you are happy about the service.
Kind regards,
HealthAid Customer Service Team
I have not received anything from…
I have not received anything from HealthAid.
Maureen Hope
23 June 2024
Reply from HealthAid®
Dear Maureen,
We are very sorry to hear that you are experiencing issues with receiving your order and we apologise for any inconvenience caused .
We have found that your goods were duly dispatched on 23rd June'24 i.e. Within 24 hours of placing the order with Royal Mail Tracking no: GG433344061GB. Basically, our delivery time is 3 -5 working days. Regarding your order, Royal mail delivered your parcel on 26-06-2024.One of our customer service executive will contact you shortly via email to share the POD on your order above.
Kind Regards,
HealthAid Customer Service Team
This is a good product to use.
20 June 2024
Reply from HealthAid®
Dear Customer,
Thank you for choosing our company! We truly appreciate your review, and we are glad to know that you are happy with the quality of our products.
Kind Regards,
HealthAid Customer Service Team
Very prompt service
Ordered exactly what we wanted one day and it was delivered the following day. First time we have ordered from Health Aid and very impressed.
18 June 2024
Reply from HealthAid®
Dear Camp,
Thank you for giving us the opportunity to serve you.
We strive to provide quality products and excellent service. We look forward to serving you again.
Kind Regards
Health Aid Customer Service Team
Speedy response and service with good…
Speedy response and service with good quality products.
12 June 2024
Reply from HealthAid®
Dear Customer,
Thank you for your review and we are very happy that you are pleased with the service and the products.
Kind regards,
HealthAid Customer Service Team
I am waiting for my refund for 4 days…
I am waiting for my refund for 4 days and it’s still not in my bank account
I cancel my order because i wanted to buy more and change my order
But i didn’t get my refund
12 June 2024
Reply from HealthAid®
Dear Ala Abbaspour,
We are very sorry to hear that you are experiencing issues with receiving your refund and we apologise for any inconvenience caused to you. We have passed your details to our Customer Service team, someone from the team will get in touch with you shortly via email & resolve the issue.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Margot,
Thank you for your five star rating, we are glad that we could provide you with the happy shopping experience with Healthaid.
Kind Regards,
HealthAid Customer Service Team
Excellent products.
It would have been five stars but sadly the wrong items were sent to me. I’m sure it will be resolved quickly. Other than that your products are excellent thanks very much.
7 June 2024
Reply from HealthAid®
Dear Customer,
We are sorry to hear that you received the wrong items in your order. We understand how frustrating this must be, and we apologize for any inconvenience caused. Our fulfillment team is working diligently to rectify the issue and send you the correct items as soon as possible. our Customer Service team will be in touch with you shortly to arrange for a return and replacement.
Kind Regards,
HealthAid Customer Service Team
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