Great service. Found exactly what I needed on the website which was easy to navigate and my order arrived without delay a couple of days later. I'll definitely be using again and have no hesitation i... See more
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See what reviewers are saying
Ordered codliver oil capsules as had found these to be unavaiable from the offline chemist from which I had previously purchased them over several years. Package arrived in a couple of days. Very ha... See more
You keep emailing me saying there's a problem with my card so you can't fulfil my subscription. Funny it's only a problem when its the subscription, the card works perfectly well at all other times.... See more
Company replied
We waited in all day for a package as an email stated an actual delivery day but an exact time not guaranteed. It failed to arrive. The delivery tracking via the email was worse than useless. Updated... See more
Company replied
Company details
- #10 of 14 best companies in Pharmaceutical company
- #179 of 236 best companies in Fitness and nutrition
- #92 of 115 best companies in Online Pharmacy
- #213 of 277 best companies in Vitamin & Supplements Shop
- #56 of 70 best companies in Wellness centre
About HealthAid®
Written by the company
Mission Statement
Our Values - Customer Focused & Excellent Service
-
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
- Extensive, global distribution network.
- Highly professional, experienced sales team.
- World-class marketing and nutritional expertise.
- Manufactured from natural sources.
- Free from artificial additives, colouring, and flavourings.
- Free from yeast, gluten, salt, sugar, and dairy products.
- Many products are suitable for vegetarians and a growing number for vegans.
HealthAid® is an established and reputable brand that provides a wide range of high-quality health supplements. With over 40 years of experience in the Health and wellness industry, HealthAid® has gained a strong reputation for offering innovative, premium quality and affordable products.
The Brand is Supported by:
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
Where Possible, HealthAid® Products are:
We believe in using only the finest ingredients to create high-quality products, which are rigorously tested for purity and potency ensuring they match up to the high standards we expect from our products. HealthAid® range of skincare, haircare and bath products are produced without cruelty to animals and to the most effective modern formulations.
Contact info
HealthAid® House, Marlborough Hill, HA1 1UD, Harrow, Middlesex, United Kingdom
- +44 (0) 20 8426 3400
- sales@healthaid.co.uk
- www.healthaid.co.uk
4.3
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service & product
6 June 2024
Reply from HealthAid®
Dear Kathryn,
Thank you very much, we appreciate your positive feedback. Glad you are happy with your purchase.
Kind regards,
HealthAid Customer Service Team
Easy to order and prompt delivery.
4 June 2024
Reply from HealthAid®
Dear Stella,
Thanks for the great review , we are so happy you found our website easy to use and received fantastic service and delivery 😀, enjoy your Product!
Kind regards,
HealthAid Customer Service Team
Great natural products and a quick delivery!
I recently started using 2 of the probiotics which have worked wonders. The online price was cheaper than my local pharmacy. Easy to order and fast delivery.
3 June 2024
Reply from HealthAid®
Dear Lucy,
Thank you for sharing your five star rating. We are glad that you found our website easy to navigate and are happy with the service provided. Customer satisfaction is paramount at Healthaid. We look forward to seeing you back.
Kind Regards,
HealthAid Customer Service Team
You keep emailing me saying there's a…
You keep emailing me saying there's a problem with my card so you can't fulfil my subscription. Funny it's only a problem when its the subscription, the card works perfectly well at all other times. What the hell is going on do you not want my custom?
When delivering my safe space is in my hand not behind the wheelie bin, I'm disabled so struggle to get to the wheelie bin.
28 May 2024
Reply from HealthAid®
Dear Customer,
We are very sorry to hear that you are experiencing issues, and we apologise for any inconvenience caused to you. We had technical issue on our website and our IT team has resolved the issue now. Please accept our sincere apologies once again for all the inconvenience you have had, and we look forward to seeing you back.
Kind Regards,
HealthAid Customer Service Team
I liked their prompt response,and the…
I liked their prompt response,and the quality of product. A trustworthy company which is hard to find.
19 May 2024
Reply from HealthAid®
Dear Azita,
It’s so gratifying when we get positive feedback from our customers. Customer satisfaction has been made top-priority at HealthAid. We look forward to seeing you back soon.
Kind Regards,
HealthAid Customer Service Team
Poor Customer Service
Thank you for your reply after 1 week of our negative review.
Please note that this matter has been ongoing since 2021 when Covid was around.We had time and again contacted your pharmacy representative but had no success and no-one had offered to visit the pharmacy either to deal with our matter and stock that was not selling/expiring.This has therefore been ongoing for over 3 years and a conclusion was only arrived when we took drastic measures ie constant emails and reviews on Trustpilot.
You kindly gave us the credit note but this only happened after our second negative feedback on here which is when he bothered to call back.
A company that would like to sort such matters out would be in constant contact with customers updating them time and again.NOT THE CUSTOMER CHASING THE COMPANY.
We are also aware how business is managed and done therefore we are also looking at our best interest especially with company's like yourselves who promise to take stock back if it doesn't sell which is what we have done.
We are therefore not at fault as a customer and look forward to be dealt with fairly.
24 May 2024
Unprompted review
I ordered for next day delivery paid it…
Update, the parcel delivered today by RoyalI Mail.
Ordered for next day delivery paid it and still waiting let's see 👀 today.
The product is excellent anyway
20 May 2024
Reply from HealthAid®
Dear Customer,
We are very sorry to hear that you are experiencing issues with receiving your order and Apologies that you had to wait longer. However, we are really working very hard & making every efforts to keep the hassle to the minimum for our customers. Your order was dispatched in error with Royal Mail 48 (2 day delivery )instead of Next day service .We really apologies for this error and have refunded the Priority delivery cost you paid. Thank you for bringing this into our attention and one of our Customer Service Representative will be soon in touch with you .
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Customer,
Thank you for sharing your experience & reviewing us. It’s really satisfactory when we get such positive feedback from our customers. Customer satisfaction is paramount at HealthAid. Hope to see you back very soon.
Kind Regards,
HealthAid Customer Service Team
Haven’t received the item yet
Haven’t received the item yet although had an email saying it would be delivered yesterday.
15 May 2024
Reply from HealthAid®
Dear Mrs Christine,
We are very sorry to hear that you are experiencing issues with receiving your order and we apologise for any inconvenience caused .
We have found that your goods were duly dispatched on 13th May'24 i.e. Within 24 hours of placing the order with Royal Mail ,Tracking no: GG433344061GB. Basically, our delivery time is 3 - 5 working days. Regarding your order, Royal mail delivered your parcel on 16-05-2024.One of our customer service executive will contact you shortly via email to share the POD on your order above.
Kind Regards,
HealthAid Customer Service Team
Poor service
29 April 2024
Reply from HealthAid®
Dear Helena,
We apologise for any inconvenience caused to you. We have passed your details to our Customer Service team, someone from the team will get in touch with you shortly via email.
Kind Regards,
HealthAid Customer Service Team
Vitamin c
Easy to order online. Quick delivery of vitamin c, good product at a fair price
22 April 2024
Reply from HealthAid®
Dear K richardson,
Thank you for your review and we are very happy that you are pleased with the service and the products.
Kind regards,
HealthAid Customer Service Team
Order dispatched quickly
Order dispatched quickly, well packaged and delivered as stated.
18 April 2024
Reply from HealthAid®
Dear Lois Murphy,
Thank you for taking the time to leave us your review. We are glad you are happy with the delivery & we could offer you the service you required.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Heather,
Thank you for your five star rating ! We are very glad that you are happy with your shopping & the service received. We have made Customer Satisfaction as our Top Priority.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Customer,
Thank you for choosing HealthAid and we are glad that you are happy with our service. We look forward to see you back soon.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Nijole,
Thanks for leaving us a review - we're glad to hear your order arrived quickly, and that you were pleased with our service.
Kind Regards,
HealthAid Customer Service Team
My package came wrapped to perfection…
My package came wrapped to perfection an my item was exactly what I'd ordered
14 April 2024
Reply from HealthAid®
Dear Customer,
Thank you for your feedback. We are delighted to hear that you had a great shopping experience and your order was received in a timely manner. We strive to provide quality products and excellent service. We look forward to serving you again.
Kind regards,
HealthAid Customer Service Team
Swift delivery and a good product but…
Swift delivery and a good product but you need to improve the packaging, which is environmentally unfriendly.
8 April 2024
Reply from HealthAid®
Dear Mariliyn,
We value your feedback and believe in making any improvements that work in the best favour of our valuable customers.The polystyrene we use in packaging are 100% Eco friendly and Bio degradable. Healthaid is committed to greener route and we improve our packaging timely .
Kind regards,
HealthAid Customer Service Team
Fast and excellent as usual 👍
4 April 2024
Reply from HealthAid®
Dear Helena,
Thank you for your review , glad that you are happy with our service and we look forward to seeing you back for your future orders.
Kind Regards,
HealthAid Customer Service Team
Oder was delivered promptly as promised
30 March 2024
Reply from HealthAid®
Dear Arthur,
Thank you for taking the time to leave us your review. We are glad you are happy with the delivery & we could offer you the service you required.
Kind Regards,
HealthAid Customer Service Team
Easy to order a nd delivered promptly.
25 March 2024
Reply from HealthAid®
Dear Jacqueline,
Thank you so much for your positive feedback !
We are glad that you are happy with our service and we look forward to serve you with your future orders again.
Kind Regards,
HealthAid Customer Service Team
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