The whole process was smooth and efficient. The initial call was in depth to gather enough info to provide the most appropriate service. Viv Smith who delivered the service was excellent.... See more
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Review summary
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I cannot recommend Emma highly enough. She has supported me through an incredibly difficult and emotional period of my life when I wasn't sure how to move forward. I've never found it easy to open... See more
Company replied
I can’t thank Susie enough for the support, kindness and understanding she has shown me. She made me feel listened to, comfortable and never judged, even during some really difficult times. Her caring... See more
Company replied
I found it ever so enlightening to speak to a person with lived experience. Who also gave me some tools and an opportunity focus, look at and recenter myself. Whereby, I am now able to walk away from... See more
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Company details
Written by the company
HA | Wisdom Wellbeing (Health Assured) is the UK and Ireland's most trusted EAP provider, and the UK’s the only national EAP provider to be accredited by both BACP and NCPS. We offer the best wellbeing support and solutions possible for employees, allowing leaders to focus on business growth and success. Offering industry-leading support to over 13.5 million people. With our award-winning EAP, we offer a comprehensive wellbeing service that provides essential legal, financial, and mental health support, promoting healthier, happier, and more productive workplaces.
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4.7
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
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Excellent support service
It's so beneficial to have this support available through my husband's employer. From the initial phone call to the structured counselling sessions, everybody was so helpful and I feel much more positive after my course of sessions.
31 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear your kind words regarding our service and are glad to hear you felt supported. We will be sure to share this feedback with our team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I had an amaising experirnce with…
I had an amaising experirnce with wisdom wellbeing. I phoned and was put forward for bereavement counceling, i was contacted a couple of days later by a counceller and aranged an appiontment. Just after one session it was apparent that i needed trauma counceling. The couneller was amaising, releaving me of pent up frustration and turmoil. I feel like a great weight has been lifted and have at last found my voice, i cant say how gratefull i am. The whole proccess was painless and efficient. I would highly recomed Wisdom health services. Thank you so much. xx
26 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear we have been able to support you through a difficult time and we appreciate the kind words. We are always here to help and we will be sure to pass your kind feedback on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I had Karen as my counsellor
I had Karen as my counsellor, she is truly a lovely lady. From the start I found her really easy to talk to her. She just listened to me, and it just helped me so must. Thankyou Karen
27 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are thrilled to hear your feedback regarding Karen and their support given to you. It is great to hear your kind words and that you had a positive experience
We will be sure to feed this back to Karen and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Feeling accepted and heard from the start to the end of the counselling process.
What made the experience great is that I was matched with a counsellor who made me feel that I had a safe space to share openly and honestly. She was very patient with how overwhelmed I may of become in a session. I always finished the session feeling lighter. The check in at the beginning of session 1 and finishing with the reflections on the last session we're very beneficial as I could see my positive progress as I remember how hopeless I felt in session 1. This counsellor Sarah was made to do this job. She's amazing.
26 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear Sarah has been able to support you and that you have benefitted from the sessions put in place for you
We appreciate your feedback and will be sure to pass this on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Marissa is so warm and empathetic
Marissa is so warm and empathetic. Super great listener and felt a sense of calm when talking with her
26 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear Marissa has been able to support and assist you. It is great to hear they could help and we will be sure to pass this on to our team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
My counsellor was absolutely amazing
My counsellor was absolutely amazing! It was a really life changing six weeks and I feel like I’ve come out a better person because of it.
24 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear your kind words regarding the counsellor and that they have made such a big impact on you. We appreciate the positive feedback and will be sure to let our team know of your review!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Highly recommend
Received counselling through an EAP with my company, my therapist was lovely, I’m a first timer but she put me at ease, helped walk me through, untangling everything and putting it back in a neat pile so I feel like me again. Would highly recommend
24 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear the therapist was able to assist you in your session. It is great to hear your feedback and that it has had a positive impact on you
We will be sure to pass your review on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Very happy with my counselling…
Very happy with my counselling experiences
24 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so thrilled to hear you have been happy with your experience and appreciate the kind feedback. We will be sure to pass this on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Fantastic service
Fantastic service, quick to contact you and arrange the therapy pathway with you and work in collaboration with you. Therapy is soon organised and times and dates set up via mst and the therapy practitioners are so professional and make you feel at ease enabling you to talk without any worries.
A truly brilliant service that I would highly recommend
24 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so thrilled to hear your feedback regarding therapy and appreciate the kind words. It is great to hear we have been able to support you and we will be sure to pass this on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
A really good experience
A really good experience - they responded quickly and had an appointment fixed up for me in only 2 days. Quality of counselling also excellent.
24 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear you have had a good experience using our service and appreciate the feedback. We will be sure to pass this on to our team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
It was the first time I had a therapist…
It was the first time I had a therapist to talk to about myself. To make me look at my past and understand that with every choice I made, I did what was best for me at that moment. I shouldn't feel guilty for choosing the best path for myself, that this doesn't make me a bad person.
2 February 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
It is great to hear the therapist has been able to support and assist you. We really appreciate your feedback and will be sure to pass this on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Good clear presentation on all the available services
Good clear presentation on all the services available to access - so much more than you first think! Different things will resonate with different people according to circumstances but definitely eye opening as to the breadth offered.
23 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear we could support and assist you. Your feedback is welcomed and we will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Honestly lovely service that makes a…
Honestly lovely service that makes a positive difference with a real person. Dealt with me with kindness and compassion and really listened and helped me build my resilience with coping strategies.
23 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear we have been able to help and that you were able to receive the support required
We will be sure to share your feedback with the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Health assured presentation
Ayla delivered a really insightful presentation on our employee benefits to the team today. Everything was explained clearly and made easy to understand. The Wisdom app also looks excellent and seems like it will be a really valuable resource for our company going forward.
23 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are thrilled to hear your kind feedback regarding Ayla's services and we will be sure to pass this on to the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Julie was absolutely brilliant
Julie was absolutely brilliant, and I felt it was really easy to open to her. She was a great listener but I also felt I came away with tangible actions. Thank you!
21 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear that Julie has been able to support and listen to you. We will be sure to share this feedback with them and the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
I wanted to share fantastic feedback…
I wanted to share fantastic feedback regarding the recent EAP service information webinars hosted by Georgina Hale.
Both our management team and colleagues here at National Vehicle Distribution really enjoyed the sessions delivered by Georgina. Participant feedback was wonderful; everyone was delighted to attend and impressed by the wide range of support services available to the team.
In particular, people highlighted how impressed they were with the Wisdom App. Knowing that such a comprehensive suite of resources is easily accessible really resonated with everyone.
Thank you for delivering such engaging and informative sessions!
13 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear your feedback regarding Georgina's services and really appreciate the kind words
We will be sure to share your feedback with Georgina and the rest of the team!
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
First time counselling
I was very apprehensive as this was my first ever counselling session. My councillor, Meg, helped me understand my experiences and issues and took me from a very negative space to a positive one. I was able to speak from the heart without being judged. I would highly recommended this service. 👍
7 February 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are so glad to hear we could help and we appreciate the feedback. It is great to hear Meg has supported you and we will be sure to pass this on to them and the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Mediocre Service
Not the greatest customer experience. There have been numerous in contrast to the BUPA Wellbeing EAP I had previously. Customer service definitely needs improvement and further training. Have had to wait over 2 days before a 24/7 counsellor will call you back. The 3 sessions of 'Talking Therapy' hasn't been the best hence the 3 stars. Its a hit and miss - some of the callers are very uncaring, dismissive and rude.
26 January 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are sorry that you have felt the need to raise this with us and we would like to investigate your experience further
Whilst we cannot see any communication between our Customer Solutions team and yourself, we would like to assist and would welcome an email to feedback@healthassured.co.uk
Kind Regards
Customer Solutions Team
A positive experience..I found the whole experience using HA…
I found the whole experience using HA very easy to use from the people I initially spoke to on the phone to the counsellor.They were all kind & very professional.
20 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good afternoon and thank you for taking the time to leave your review
We are so glad to hear we could help and appreciate the kind feedback given. We are always glad to support and we will be sure to let the team know of your review
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
Fab service
The counsellor was fantastic and empowering allowing me to feel like myself again.
19 March 2026
Unprompted review
Reply from HA | Wisdom Wellbeing
Good morning and thank you for taking the time to leave your review
We are glad to hear the counsellor was able to assist you and we really appreciate the feedback. We will be sure to share this with the team
Did you know, you can download and access our Wisdom smartphone app where you will be able to find 100's of resources including podcasts, videos and articles to help and assist you further!
Follow the download link below!
Android - https://play.google.com/store/search?q=wisdom&c=apps
Apple - https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407
Kind Regards
Customer Solutions Team
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