Outstanding customer service. I bought a Fala electric heated towel rail. We put it up 3 months after purchase when we discovered the fixings were missing. I contacted customer service who replied im... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery to Northern Ireland took approx 1 week. Packaging was poor and damaged but plinth heater inside seems ok. Probably more down to the courier than the company - Heat and Things. Never got any... See more
Company replied
Great customer service. Emailed them direct to ask a few questions about one of their radiators, and got a reply back same day. Ordered 9 of them in total and they arrived about 3 days later - great s... See more
Company replied
Bought a plinth heater for my cold kitchen. Very good service from this company. My item arrived the following day. Only let down was delivery person who left my parcel at a neighbors but did not let... See more
Company details
Information provided by various external sources
We're a supplier of heating, plumbing and bathroom products, specialising in radiators and heated towel rails with a focus on excellent value for money.
Contact info
5 Northfield Way, DL5 6EJ, Newton Aycliffe, United Kingdom
- 01325 321236
- info@heatandthings.com
- www.heatandthings.com
Outstanding customer service
Outstanding customer service. I bought a Fala electric heated towel rail. We put it up 3 months after purchase when we discovered the fixings were missing. I contacted customer service who replied immediately and sent out replacement fixings on a next day delivery. I can highly recommend this company.
29 May 2025
Unprompted review
Really good guys I ordered a radiator…
Really good guys I ordered a radiator from onbuy via these guys and it was absolutely fine albeit I got sent a wrong part and they corrected it very quickly with efficiency. Thank you for a great experience I would definitely use this organisation again!
28 July 2021
Unprompted review
Friendly and efficient service
Friendly and efficient, with great customer service and good value.
Radiator arrived on time. When a timer I had ordered didn't arrive, they popped it in the post for me straight away.
Thank you, I will use Heat & Things again!
25 October 2020
Unprompted review
Great service.
Great products and good to work with. Everything packaged well for delivery.
Very competent when things go wrong.
24 April 2019
Unprompted review
An excellent company to deal with
Fantastic customer service and delivery.
Item I had purchased was not in stock, I was informed straight away and was given an upgrade.
As my renovations continue I will be ordering further items.
18 April 2019
Unprompted review
Arrived as ordered
Arrived as ordered, within time and well packed, thank you.
23 March 2019
Unprompted review
very good and prompt service
14 March 2019
Unprompted review
Very fast delivery
Very fast delivery. Kept up to date with due times. Well packaged and great price.
13 March 2019
Unprompted review
Radiator suitable for caravan
Excellent item - speedy and reliable service than k you
28 February 2019
Unprompted review
Good quality and good service
25 February 2019
Unprompted review
Fab!
Bought a radiator with valves from heat and things. Available next day and was a smooth transaction from ordering to collection. Radiator is high quality and is working great. Thanks
21 February 2019
Unprompted review
Good quality great price delivery very…
Good quality great price delivery very quick. First class service will definitely use again
17 February 2019
Unprompted review
Delivery & Product just as advertised
Delivery & Product just as advertised, would highly recommend.
8 February 2019
Unprompted review
Excellent quick service
Bought a plinth heater for my cold kitchen. Very good service from this company. My item arrived the following day. Only let down was delivery person who left my parcel at a neighbors but did not let me know which one.
4 February 2019
Unprompted review
Great price for a quality product
2 February 2019
Unprompted review
Great plinth
Great plinth heater does the job and warms my kitchen up lovely.Next day delivery was great
30 January 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.