Heatcraft Limited Reviews 114

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and expertise, often highlighting their willingness to explain processes and ensure a smooth experience. The service provided is frequently described as efficient, prompt, and thorough, with many people appreciating the quick resolution of issues and clear communication. However, some customers reported dissatisfaction with the service, citing issues such as a lack of diagnosis for underlying problems, staff being rude or unwilling to listen, and instances where work was not completed or even caused further damage. A few other people also felt that there was a lack of communication and poor service overall.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the engineers and office staff... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to a... See more

Rated 5 out of 5 stars

Friendliest staff I have experienced I years. They know for sure what hat they are doing and are very understanding and experienced .. staff are friendly and even willing to explain the process of th... See more

Rated 5 out of 5 stars

Jade was very polite and helpful, she made sure to get someone out to me as soon as possible. Lewis & Joe were here within a couple hours and identified the problem very quickly. Fantastic service fro... See more

Rated 5 out of 5 stars

Jack who fixed our boiler was amazing! We had no hot water for almost a week and he came in with a new pump and sorted the issue within 30 mins. He was super friendly and explained the whole pro... See more


Company details

  1. Central Heating Service

Written by the company

Gas & Plumbing specialists


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

114 reviews

5-star
4-star
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1-star

Replied to 16% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Louis of Heatcraft did a great job in…

Louis of Heatcraft did a great job in fixing an internal drain blockage that was making my washing machine inoperable.He expertly and professionally re-worked and installed additional piping as well as doing a thorough job in removing the blockage from the garden side, using the specialist equipment skillfully. Happy with job.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Insurance company approved tradespeople

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to assess the issue and report back to our insurer, and as soon as the authority was obtained they were back to cut the panels away and replace the leaking soil pipe on our 8 year old house.
Great work and communications and minimal fuss and disruption.
Well done!!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Louis was punctual, able to diagnose the issue rapidly, and a very knowledgeable and pleasant person. He left us with a feeling of confidence in his honest and professional opinion.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

A very cheerful young engineer did a highly efficient job.

A very cheerful young engineer fully explained his service procedures and confirmed everything was in excellent order with our gas boiler.

His working area was left clean and clear.

Good to get a phone call about half an hour prior to his arrival so we were prepared for him.

We'll be very happy to see him again next year.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Nice guys and good service

Did a great job getting our boiler fixed, explained that their supplier couldn’t deliver parts over the weekend but all fixed by Monday as communicated. Slight delay between communication between them and insurer but otherwise they were very helpful would use again.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️


Excellent service from Heatcraft Ltd. Lewis was professional, on time, and quickly found the issue. He explained everything clearly and left the area clean and tidy.

Honest, reliable, and no unnecessary work suggested — exactly what you want. Highly recommended.

23 April 2026
Unprompted review

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