Heatcraft Limited Reviews 

133
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly and professional engineers who arrive promptly, work cleanly, and complete plumbing and boiler repairs efficiently. Many people also deeply appreciate the clear communication and thorough explanations provided by staff during home installations and routine maintenance services. Some reviewers were not happy with the quality of the work actually delivered, explicitly noting a severe lack of expertise and unresolved plumbing problems. A few consumers additionally mentioned poor overall communication and frustrating experiences where essential repairs were completely left incomplete or caused further property damage.

What people talk about most

Service

Consumers find service to be positive, highlighting professional engineers, clear communication, and... See more

Staff

Customers had positive experiences with staff, consistently highlighting their professional, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very quick response. Very professional, had all the right tools. Very polite engineers, respectful and friendly. Dealt with an awful blocked drain very quickly and cleared up after. Will definitel... See more

Rated 5 out of 5 stars

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to a... See more

Rated 5 out of 5 stars

Friendliest staff I have experienced I years. They know for sure what hat they are doing and are very understanding and experienced .. staff are friendly and even willing to explain the process of th... See more

Rated 5 out of 5 stars

Jack who fixed our boiler was amazing! We had no hot water for almost a week and he came in with a new pump and sorted the issue within 30 mins. He was super friendly and explained the whole pro... See more


Company details

  1. Central Heating Service

Written by the company

Gas & Plumbing specialists


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(133)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Louis of Heatcraft did a great job in…

Louis of Heatcraft did a great job in fixing an internal drain blockage that was making my washing machine inoperable.He expertly and professionally re-worked and installed additional piping as well as doing a thorough job in removing the blockage from the garden side, using the specialist equipment skillfully. Happy with job.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Insurance company approved tradespeople

Heatcraft were nominated by our home insurance company to check on a leaking toilet once we discovered staining from around the boxed in pipework. They initially attended on Bank Holiday Monday to assess the issue and report back to our insurer, and as soon as the authority was obtained they were back to cut the panels away and replace the leaking soil pipe on our 8 year old house.
Great work and communications and minimal fuss and disruption.
Well done!!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Louis was punctual, able to diagnose the issue rapidly, and a very knowledgeable and pleasant person. He left us with a feeling of confidence in his honest and professional opinion.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

A very cheerful young engineer did a highly efficient job.

A very cheerful young engineer fully explained his service procedures and confirmed everything was in excellent order with our gas boiler.

His working area was left clean and clear.

Good to get a phone call about half an hour prior to his arrival so we were prepared for him.

We'll be very happy to see him again next year.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Nice guys and good service

Did a great job getting our boiler fixed, explained that their supplier couldn’t deliver parts over the weekend but all fixed by Monday as communicated. Slight delay between communication between them and insurer but otherwise they were very helpful would use again.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️


Excellent service from Heatcraft Ltd. Lewis was professional, on time, and quickly found the issue. He explained everything clearly and left the area clean and tidy.

Honest, reliable, and no unnecessary work suggested — exactly what you want. Highly recommended.

23 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look