Heatforce Reviews 

We reviewed three companies to provide our solar panels. Heatforce came out just above the other two overall.
The sales process was smooth and the documentation provided was very helpful, with plenty of diagrams and calculations.
From there things started to unravel. The scaffolders arrived unannounced a week earlier than expected. That wasn't a problem really, just a bit inconvenient. They also broke some roof tiles (which were later replaced by them)
The installers for the panels and battery arrived, as did the equipment to install them. But the incorrect fixings had been sent so the panels couldn't be fitted until two days later. The fitters determined that they could not fit the number of panels that Heatforce had designed, despite the Heatforce architect conducting an onsite survey. The new design now made it less compelling compared to the other companies, so Heatforce had to decide whether to uninstall the equipment, or change the design to meet the specification - which they did. Meanwhile the panels that were installed were turned on and had failed by the next morning prompting a call-out. The remaining panels were installed a week later, and the system is functioning as planned. There was a considerable amount of mess left behind - boxes, plastic ties, cable clips, cigarette buts, plastic bags etc which was really not professional. Communications through Sophie though was generally good, when prompted. If you use Heatforce they will try your patience.

Just had our solar panels installed by Heatforce, I can't praise them enough, every trade that came to our property, scaffolders, electricians and installers were all very professional, treated us and our property with respect and left a neat and tidy job. A courtesy call from Sophie to make sure everything was ok on completion was the finishing touch. Thanks everyone, will highly recommend.

Please do not use this company.
We got a boiler fitted a few years back and keep losing our hot water. Heatforce, despite me paying them circa £20 a month for maintenance etc insist its not their problem but the boiler manufacturer. The boiler manufacturer say its a issue with the radiators and water which Heatforce fitted. Every time it happens, regular as clockwork, we have to pay the boiler manufacturer to come out and sort our hot water. Heatforce left us with no hot water at Xnas once as they refused to come out and we had to get someone out on Xmas Eve. What am I paying for every month? A yearly check that was cancelled, by them, last year 3 times?????? They are very unprofessional and do not care for their customers. Leaving a family with kids with no hot water? So much for the caring family business they claim to be. Its happened again today but we know they will tell us not their issue and we will need to fork out another £140 to get the boiler manufacturer out. They hide under manufacturer's 10 year guarantee.

Heatforce were very helpful, and extremely quick in responding to any query...
Sophie was lovely, and nothing was too much trouble, and Steve and the team were excellent, and installed my panels in one day...

The Heatforce installers were professional, friendly and very efficient. They worked well as a team. Our solar panels, EV charger and battery were fitted quickly and with a minimum of disruption. We were informed of their plans at every step of the installation and our property was left clean and tidy. The scaffolding team were also professional and efficient.

Excellent and very impressive service throughout!

We were very impressed by the friendly and helpful team of installers, who worked very efficiently.

Not helpful paid all year for a service pump had sized told to sort it out myself feel let down

Excellent if it all goes smoothly but terrible if they have any issues.

Unfortunately our experience has been the latter. It is over 6 months ago that our solar panels were installed and immediately it was obvious only half of the panels were working. Despite our repeated requests to resolve the issue we are still being asked to wait. We are greatly inconvenienced by the scaffolding that has been left standing for months and we also recently discovered that a pile of rubbish (fixtures for the panels) had been left in the gutters. Looking at other complaints on the review, I am afraid unless the company does something to improve their competence to address issues they encounter, it will cost them their reputation.

I would not be recommending this company unless your work is the most basic and straightforward that cannot go wrong (at least until they improve their problem resolution). Even then I would advise you to ask them to tidy up afterwards.

We are left with no option but to make a formal complaint and request a compensation/refund. Disappointing and frustrating, indeed.

Top class job and brilliant work force .
Nothing was too much trouble for them and we will miss their company .
Thank you Gareth Walters,
Dylan Edwards
Mitch Parker.
From Edward Dodd and Ruth O`Donovan

British old fashioned workmanship is not dead
I would like to record my appreciation for the work done by the Heatforce engineers in the installation of my heatpump/solar panels. the work was done to the highest standard consistant with customer consideration.Mess was kept to a minimum and we were kept informed at all stages of the work in progress.If i had to single out anyone for an attaboy it would be Gareth Walters in plumbing and Rhys for the electrics etc. thanks lads Taffy Thomas 30/04/25

we had a new air source system fitted with new radiators by Gareth Walters and his team, very professional and high level of workmanship, you can clearly see that they are all top of their game. many thanks .

Very happy with the service from heatforce. Quick, helpful,clean and nice people.
Thanks to david, Sarah and the engineers that installed my boiler.

Just had solar panels installed. Scaffolders arrived and put up quick & efficient - we have a non standard property, and pleasant chaps all round,.
Next day installers arrived and again quick & efficient, well practiced, the electrics guy knew his stuff. Both sets of folks tidied up after themselves.

Job well done from start to finish

They forced a landlord to take a vulnerable tenant to court for a cooker that the tenant owned to force them too have it tested/inspected despite only landlords in law being legally being obliged to do so for their own supplied appliances. There was no suspicion the cooker was unsafe - they had not even set eyes on it - they demanded the landlord force the tenant to have it inspected anyway - tenant rightly said mine not landlords so its a no from me. The council ( the landlord) then spent an estimated £20,000 plus of tax payers money and three years pursing a cooker that the landlord has no legal duty to! So landlords beware - make sure you have a big cheque book if you use Heatforce - ow the tenant tried to take their life as they were ordered to pay £2,340 cost. Heatforce paid not one penny - the tax payer and the tenant paid! And - after tenant still refused to give them their cooker - the next thing that happened was that the court was asked to send them to prison for refusing allow or to turn on their
own cooker. Warped does not come close - beware of dealing with them!

I have just had a new Worcester boiler installed with HeatForce excellent service from start to finish I would highly recommend this company all staff were excellent fitting my Boiler well done to HeatForce.

Heatforce took over from a company ( thermal heating solutions) who had the contract for eco 4 airsource heat pump installation for those of us on low income ...i suspect this is partly why we got shoddy service .The grant funded installation has been a nightmare from the get-go ( theft by the sub contractors, rads glued to walls that ripped off plaster/ leaks through ceilings / freezer left turned off unnecesarily so loss of food / ashp breaking down 3 times in 3 years becasue they didnt clean the pipes etc) ..the owner of the original company became a director of Heatforce and so we got shifted over...The original installation had left us with a broken ASHP over xmas/newyear after 3 months, ,a house that couldn't warm beyond 16c , a hot water system that was dangerous to use and thus we had no running hot water for over a year etc...Heatforcce initially were responsive - we'd paid a private heating consultant to do a report on what our home actually needed to have as the original company had not had the expertise to integrate the ashp with a logburner and solar panel that heated the water..Heatforce used this report to guide their choices though sadly didn't read it enough to fit it in a way that gave us hot water capacity...also they re surveyed and discovered that the previous 2 surveys had under-specified radiators and so suggested we needed so many large radiators to make the ashp heat our old house sufficiently that we had to refuse and sign a waiver to accept a cooler house, as to fit them all would impact our space /how we live . Heatforce replaced the ashp with a larger one and fitted a complex water heating system...all of the engineers who came were lovely, yet none of them understood the system (by their own admission) and we were still left with no capacity to run a bath and with a solar water heating panel that didn't work anymore...Heatforce sent out several engineers who couldn't fix the problems - each said " ive never seen a system like this". After several missed half says of work with the p;roblems not being fixed, we specifically requested that they find an engineer that does understand an integrated system. Heatforce started to ignore emails for long periods and eventually said they had no responsibility to sort our system - they had fulfilled what they were obliged to do. We had the distinct feeling they and City Energy were ignoring our emails, after i went to CAB and started gathering the warranty info/handover info to challenge them legally. Its like they were waiting for the guarantee period to elapse in february 25.Wanting to spare ourselves the hassle of going to court ,we got in a local guy who immediately understood the system ( because he read the private report we'd paid for ) , fixed the hot water so we could run a bath and spotted the poor workmanship that had left us with leaky pipes to the solar water heating unit which is why it wasn't working and why we had perennially low pressure. We sent the invoice to City Energy ( grant allocating business) who ( slowly) got agreement from Heatforce and they have agreed to pay for the repairs ( despite having said they are not liable)...the whole business has been stressful, taken hours of work and missed earnings waiting in for numerous engineers who could not fix the lack of hot water pressure or solar panel.

Have a service plan with Heatforce after they fitted my new boiler and had Scott out to service my boiler this morning. After he had finished he asked to borrow my loo. He then said he was popping out to his van for a clip and came back in and repaired my radiator which was half hanging off the wall - I hadn't asked him to or mentioned it - he simply noticed when he went to the loo. Absolutely went above and beyond and that sums up Heatforce perfectly.

Diabolical company.Promised completion by 12/12/2024. Still waiting!

We had central heating installed by HF around 3 years ago and found them to be excellent. We took out a maintenance contract and during the next 2 years problems and regular maintenance were first class.

Now, however?

We had a problem which stopped our heating working on a very cold day. We had problems finding their emergency phone number. Found it but no one there, so left a message.

No réponse but tracked down an other number which connected us to their "emergency service". Voicemail... Left a message.... No response.

One cold night later phoned the office, but everyone busy so I couldn't be put through, but was promised a call back. Two hours later... phoned again.

"Sorry, that's not covered" even though the contract said "boiler cover". "It's in warranty, so call the manufacturer".

I did. They sorted it by phone in 10 minutes.

We cancelled Heatforce and have gone elsewhere

9 weeks and counting.
Im still waiting for the completion of my air source Ec04 heating grant and this company has been far from reliable. Poor quality of work dreadful management of job. Lack of customer care through Christmas. Left with no heating pipe dripping with no one coming back from concern raised. 20/12/24- 07/01/25. Electrician wired up tank incorrectly so water being heated 24/7 to 68degrees. At my expense. No dust sheet put down down stairs on carpets heating fuel spilt in boiler cupboard dreadful stench left to clear up. Flooding of kitchen from a pipe connector blowing off. Company left me to clear water in kitchen. Running 3 dehumidifier to dry out insulation ceiling kitchen. Disconnected Legionella’s pump cycle, meant to flush every 7days. Now not flushed for over 10days. No hurry to get Heating engineer and electrician back. Debris left in loft space and around house and drive from installation. No urgency to get tradesmen back. Very poor communication.
If I could give a minus 10(-10) I would. I was told 2 week to install. Still waiting for it to be completed. Feel like treated like second class citizen as in receipt of EC04 grant. That I should be grateful and except anything. Well I wont.