Heatforce Reviews 

We have recently had solar panels installed by Dallas and he did an amazing job for us. He was hardworking, cheery and took personal responsibility to resolve any issues which arose. He also explained things clearly which proved very helpful. Jess in the office also provided excellent customer service.
The system operates well and we are pleased Heatforce did the job!

Unfortunately having to edit my review to reflect the service I have received since the system was installed. I will leave my original review under this for context.

Our system started malfunctioning in late December/early January so we contacted Heatforce via telephone and email the same week it fully stopped. Whenever we rang, the necessary people were 'in a meeting', whether this was 9am, 16:50 or any times in-between - never available. Emails were roundly ignored. Early February we called and had to explain (to the lady at the front desk of course) that there was smoke coming from the inverter, which finally led to some sort of response. An engineer came, switched the system fully off, noted which part had failed and left. Fast forward to late March, after repeated emails sent and being told the part was being sourced, we called and refused to be fobbed off with more excuses, prompting them to drag someone 'out of a meeting' to deal with us. Now told that they were still in the process of ordering the part, we waited until the second week of April for someone to come out and fix the issue. Although it should be noted, the scheduled day for the site visit was missed and we once again had to chase up with Heatforce as to why no-one had turned up.

Now the system is working as intended, I am attempting to contact Heatforce again to provide British Gas with the DNO number so that we can set up an export tariff. We are currently standing at just over a week with no return contact.

So going forward, I would say the system itself when working is fantastic. Just get someone else to install it and save yourself the hassle of dealing with people who are not interested in customer aftercare until threatened with legal action.

Only reason this edited review is not one star is for the system itself and the excellent contractors who installed it, who funnily enough no longer work for Heatforce.

Original review for context:

We had a full Solar system implemented and the experience was completely hassle free. Hywel installed the Panels and Dallas did the electrical work. Both super friendly, knowledgeable and accomodating to all of our questions. We got a great price and are happy to say we are seeing results immediately in regards to our reliance on the grid. Would 100% recommend Heatforce. Communication has been fantastic, especially with Dallas who goes out of his way to help out in any way he can.

I had Dallas here today, the electrician from Heatforce to fit the Inverta for my Solar panels. He could not have been more helpful and fitted everything very neatly. He also then went out of his way to help when I subsequently had an issue even though it was the weekend! Thank you so much!

Fantastic efficient installation of solar
Panels and storage heaters.Very friendly
Installers James and Maladyn.
Everything left very tidy

Heating engineer Katie Vaughan visited my house to fit a new thermostat. She was purposeful and with steady progress her work resulted in a competent completion of what seemed a complicated rewiring of a gas boiler to take a new thermostat. The result was that all the radiators became fully functional for the first time in this old house together with a satisfied customer.

I hi I’m a council tenant with the Vale of Glamorgan .just like to say what good service I get from one of your employees is his name I Gareth Jenkins and has worked for Heatforce for many years he always services my boiler .He is really good at his job ,always polite does everything correctly.he also puts everything back we’re it belongs it’s always a pleasure to see him gives great customer service .think he is a credit to your company .with thanks Jenny Evitts 19 Belle Vue Close Penarth CF64 2 BU

I have recently had the full works done by Heat Force solar panels
, heat exchanger / boiler. Insulation loft and wall inside and outer walls and all new radiators in north wales
What a fantastic job they have done majority of the work and there was plenty complete in less than a week. Heat Force should be proud of there on site staff they where friendly. All explained exactly what they intended to do but also listened to my suggestions none of them took the short root especially in laying new heating pipes pipes went under the floor bird /cavities And other roots where they where not visible all worked cleaned up each day I must point out one worker because he spent the most time on site in my home Kiad was the plumber he came early and left late he loved his job and did everything to ensure my wife Hazel and I where happy with the end result he worked all day without taking a break everything about his work I observed was to a high standard Well done Heat Force for you staff selection Len

Thanks to Heatforce. installed my sola panels and heat pumps. A woman called Beth and Jess helped me with my dno letters.

Had such a great experience with Hertforce for my new boiler. Have shopped around a bit but hadn’t really felt confident until I spoke with Ashley. He made sure I was 100% comfortable, answered any questions I had and nothing was too much trouble. Thanks so much heatforce and Ashley!

Ashley is brilliant
Thouroughly impressed with the efficiency and professionalism From Ashley at heat force.
He was very thorough and informative when issuing the install for my new air source heat pump.

I used Heatforce recently for new Solar Panels, the customer service was excellent from the start, Sarah helped me through the process to claim SEG payments back through my supplier, Thank you all would highly recommend.

Recently spoke to Caitlin, who was very helpful, polite and knowledgeable.

I contacted this company today regarding solar panels, I spoke with Caitlin who was extremely helpful and had great customer service.

I called Heatforce for advise on getting an install at my property, I spoke with Caitlin and she was extremely helpful and pointed me in the right direction.

I spoke to a lady called Caitlin who was super helpful regarding getting a new boiler and potentially solar panels. She explained everything clearly and was very patient with my million questions!! Getting a new boiler is overwhelming so it was lovely to speak to someone so warm and friendly! Highly recommend Caitlin for any advice you need.

Great service from initial enquiry to installation. I was kept informed at every stage of our order a the installation was completed in a timely manner and the installation team were cleaning up after themselves and were polite.
Would definitely recommend and use again. And a special mention to Jess who was amazing and dealt with every concern I had.

I would like to thank Heatforce for my new boiler that I had installed. I had a few issues and would like to mention Jess, who went above and beyond, even listening to my ranting after hours, and what a lovely touch!!! Jess calling to make sure I was happy after issues were remedied. Would definitely recommend Heatforce. Big Thankyou Jess

Excellent service from Heatforce, got given great advice from Ashley regarding the installation process and the installers were all polite and helpful. Thanks for everything.

Rang this company today about a heating enquiry and spoke to their representative Kathryn,I must say what a lovely lady to deal with,very courteous and knowledgeable.

Never experienced such poor customer service in all my life. Was in contact with Emily Evans who averages one email response per day. Paid for a service and never got the invoice when she said. When I emailed to check, she had signed out for the day and I had to ring back another day to get her to do it. Then asked her about servicing plans. I asked to have the monthly plan and I still haven't had any response from her on this. That was about 3 weeks ago.

My service was booked for a Tuesday, then I get an email to say that they now need to change the date as the engineer is not available, had to rearrange this and get my dad to attend as I was in work.

When the engineer arrived, he failed to give me a certificate for any of the work. I emailed that evening asking for the certificate and never had a response. I then rang the day after and was told it would be sent to my email. That never happened. I rang back askiing for it, and apparently the engineer has the certificate and as soon as he hands it over I would get it. That was yesterday. Another day has passed and I am still waiting.

Wish I never had to use this company as they are an absolute shambles.