Heath Crawford Reviews 

1,725
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,681 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and extremely knowledgeable, ensuring that every single question is answered clearly without any unnecessary sales pressure. People deeply appreciate how straightforward the entire arrangement becomes, removing all the usual complications associated with finding proper healthcare coverage independently. Some people also felt that the personalized attention made a massive difference in tailoring policies precisely to individual family budgets and unique needs. Reviewers consistently highlight substantial financial savings on their annual policy renewals, making the professional guidance an incredible value for money overall.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their knowledgeable, friendly, and efficient approach... See more

Service

People report overwhelmingly positive experiences with the professional and attentive service provided.... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpful and... See more

Price

Consumers find price to be a source of great satisfaction and appreciation. Reviewers frequently highlight... See more

Value for money

Clients share positive opinions on value for money, consistently expressing satisfaction with substantial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Heath Crawford quickly understood what I was looking for and suggested the best solution. I was very pleasantly surprised by the cost, which was about a quarter of what my present insurer was offering... See more

Company replied

Rated 5 out of 5 stars

Great service from both James and Henry. I never felt rushed or intimidated when I needed something explained. Henry was very patient and extremely efficient at returning calls . He worked for me at... See more

Company replied

Rated 5 out of 5 stars

I love dealing with is company, they always seem to get me the best deal out there. Gregg Turberfield is great, he always ensures the best deal, he’s responsive and really seems to take care of my com... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the service offered by Scott Souter of Heath Crawford. I was able to secure a better policy for my medical insurance at a much cheaper price than my previous one. Scott expl... See more

Company replied


Company details

  1. #38 of 177 best companies in Insurance broker
  2. #9 of 39 best companies in Business insurance company
  3. #9 of 28 best companies in Health insurance agency
  4. #10 of 22 best companies in Income Protection Insurance Company
  5. #27 of 227 best companies in Insurance agency
  6. #22 of 55 best companies in Life Insurance Agency

Written by the company

Heath Crawford are a family-owned and managed insurance broker based in Watford, Hertfordshire. We are committed to providing an outstanding level of customer service to our clients who include small and medium sized businesses and individuals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,725)

1,710 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aaron very helpful

Aaron very helpful, and easy to deal with

7 August 2026
Heath Crawford logo

Reply from Heath Crawford

Thanks for the review! We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

Excellent service

Excellent service , savings were great and simple to go through the process

14 August 2026
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Reply from Heath Crawford

Thanks for the review, Darren. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

New policy found very quickly polit…

New policy found very quickly polit staff all in all very efficient

1 August 2026
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Reply from Heath Crawford

Thank you Brian for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team

Rated 5 out of 5 stars

Excellent

Grant was polite, professional and personable throughout the process of finding the best health provider to support our specific possible future needs. We are very grateful for Grants hard work and conscientious approach.

13 August 2026
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Reply from Heath Crawford

We appreciate your kind words, Brian. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team

Rated 5 out of 5 stars

This was a slick simple piece of work…

This was a slick simple piece of work executed well by the team. Thanks to you all especially James AK.

13 August 2026
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Reply from Heath Crawford

Thanks so much, Andy, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team

Rated 5 out of 5 stars

Excellent service

Excellent service, efficient and friendly thats why I have been with you over 15years

12 August 2026
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Reply from Heath Crawford

Thank you, Paul, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Heath Crawford handled my PMI renewal.

Heath Crawford handled my PMI renewal. Very communicative, timely and understood my objectives. Renewal agreed with existing provider and substantial discount achieved on initial premium offer. Can recommend.

12 August 2026
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Reply from Heath Crawford

We value your feedback, Christopher. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Super easy and quick

No forms all sorted in one phone call

11 August 2026
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Reply from Heath Crawford

Thanks for the review, Claire. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

They knew what I needed

They knew what I needed, were very clear about the options, and arranged a change to my health insurance without hassle.

12 August 2026
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Reply from Heath Crawford

Thanks for the review! We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

Was very helpful and not pushy at all…

Was very helpful and not pushy at all took the time and got our business. Jessica britto - FANTASTIC

12 August 2026
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Reply from Heath Crawford

We value your feedback. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Greg Turberfield was extremely helpful…

Greg Turberfield was extremely helpful and found me a good deal. Definitely saved me the stress, time and effort if trying to find my own deal. He even managed to get my renewel price reduced a bit.

6 August 2026
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Reply from Heath Crawford

Thank you, Lavinia, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Excellent and recommended

Jenny was extremely helpful and knowledgeable. Her responses were fast and she has saved me around £200/month on my Healthcare policy for equivalent cover. I would recommend Heath Crawford to others for these reasons.

12 August 2026
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Reply from Heath Crawford

We value your feedback, Lynne. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Efficient service and good advice

6 August 2026
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Reply from Heath Crawford

Thanks for the review, Doug. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team

Rated 5 out of 5 stars

Very good and comprehensive advice.

Very good and comprehensive advice.

11 August 2026
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Reply from Heath Crawford

Thank you Robert for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team

Rated 4 out of 5 stars

Grant did the leg work for me and to my…

Grant did the leg work for me and to my relief the increase was not too much.

10 August 2026
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Reply from Heath Crawford

Thank you Vivien for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team

Rated 5 out of 5 stars

Quick efficient information for my…

Quick efficient information for my renewal with a much better renegotiated price.

6 August 2026
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Reply from Heath Crawford

We appreciate your kind words, Donia. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team

Rated 4 out of 5 stars

Communication was a bit delayed but…

Communication was a bit delayed but that was explained and was eventually Excell. However, still awaiting the documents two weeks into the policy

5 August 2026
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Reply from Heath Crawford

Thanks so much, Geoff, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team

Rated 5 out of 5 stars

Contacted me prior to my renewal as…

Contacted me prior to my renewal as promised

6 August 2026
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Reply from Heath Crawford

We value your feedback, Jennifer. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

Rated 5 out of 5 stars
Heath Crawford logo

Reply from Heath Crawford

Thank you, Israel, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team

Rated 5 out of 5 stars

Always very helpful and negotiate a…

Always very helpful and negotiate a great deal.

3 August 2026
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Reply from Heath Crawford

We value your feedback, Salma. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team

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