Great service; boiler PCB failed shortly after full service, was looking at another £500 spend on a 20+ yr old system. Thee guys saved the day, sent the faulty PCB, fixed and shipped next day; refurb... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service, one call followed by a WhatsApp message with link. Good knowledge of 20 year old system that most wrote off. Part ordered, delivered next day with tracking and good communication.Ni... See more
Really good product which does the job perfectly. Once I installed the PCB I rang their technical line which was attached to the PCB. They guided me though every step for a very simple and staight... See more
Ordered a Vaillant Diverter Valve on Thursday 16.10.2025 at 15:09 it was delivered the next day at 09:15 18 hours later fantastic service, when fitting the next week lost 2 screws behind the pump trie... See more
4.8
Excellent
197 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super fast delivery..
Super fast delivery... the part
Ordered was worth every penny!!!
Well happy
Recommend 100%
25 January 2025
Customer focused service 5*
I purchased parts from the website and unfortunately they did not fit my boiler. The team made it exceptionally easy to return the parts and went out of their way to assist via WhatsApp and a quick phone call to get me the correct spares. Fantastic customer service! Thank you!
19 January 2025
Unprompted review
excellent product
25 December 2024
Speedy service
Ordered the replacement part yesterday at 15.30 and it was delivered at 13.20 today. I live in South Wales. Very pleased with such an excellent service. Not yet fitted so not able to comment on the item.
8 January 2025
Unprompted review
Ordered a refurbished pump on Sunday…
Ordered a refurbished pump on Sunday 22nd December, so did not hold out much hope of it arriving before christmas. Pump was delivered to me on the 24th and was in tip top condition. Fitted and working before lunch time so saved a freezing Christmas.
Well done and a big thank you.
24 December 2024
Unprompted review
Very competitive prices
Very competitive prices , great service / delivery.
7 January 2025
Unprompted review
Another pcb ordered and delivered the…
Another pcb ordered and delivered the day after, fitted and working. At a quarter of the price of a new one. Excellent
13 December 2024
Unprompted review
Top customer service
Top customer service, i got reply immediately and resolved small issue by sending out a part the next day, very greatful, thanks again!
16 November 2024
Unprompted review
Perfect experience
I ordered via the website on Friday afternoon. Despite saying that orders after 1pm would be processed the next working day, my order was processed within an hour or so of being placed. The part provided was carefully packaged and exactly as described. Faultless!
My part was a refurbished Potterton Promax 24 HE Plus A System PCB and it arrived in great condition and is working fine.
8 November 2024
Unprompted review
2nd refurbished boiler part from…
This is 2nd refurbished boiler part I purchased from Heating and Catering, this year. Both parts fitted my old boiler perfectly and arrived in A+ condition. Living in my arrea, I expect delays and massive prices but they sent out from Newcastle to Isle of wight via DX Delivery in just hours. Great company. Unbeatable. Thanks
1 November 2024
Unprompted review
Absolutely over the moon
Absolutely over the moon.
Supplied me what I needed sooner than expected. What more can you ask for!!
19 September 2024
Unprompted review
Great price!
Absolutely awesome. Very fast delivery at a great price. Part was refurb as described and in perfect condition. Fitted and working great.
From a broken boiler with no hot water to all good in no time. Would have been £200-300 hundred elsewhere. Saved me a small fortune! Will definitely use again
29 August 2024
Unprompted review
Exceptional service
Exceptional service. I ordered a pump on a Friday and it arrived the following day. I couldn't ask for a better, faster service. Many thanks
9 August 2024
Unprompted review
Very helpfull with orders
Very helpfull with orders . I ordered wrong part they gave me a refund when I realised, spoke to staff . Fantastic communication great service . When my my refund did not appear in my bank ,I just sent them a email , sorted with an hour . Great company ,great service .
25 July 2024
It was the right part as it was…
It was the right part as it was described and came on time with tracking details. I am a regular customer with them.
26 July 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.