Heatso Reviews 

I bought a wabasto 12 v diesel heater kit from Heatso. (Initially I made a mistake and bought a 24 v heater and had to return it.) Heatso has been very responsive to my questions and have given me follow up support. I have not given them 5 stars because the installation instructions as well as some of the components in the kit could be better. How ever despite this, and being a complete novice, I now have a functional heater in my van.

We had purchased a Webasto cook up an year ago to be installed our expedition truck. However due to truck build schedule the cook top could only be installed almost an year later during when, we discovered a defective module.

While concerned about the time lapsed between ordering the cook top and using it was close to a year, we reached out to Heatso support. They were prompt in email responses and quickly replaced the defective module at no cost. Excellent customer service and thanks to the Heatso team for understanding the situation and providing service. Highly recommended!

Sent a defective control unit. Company would not reply to emails or phone calls. Bought another unit from HeatMyRv and system worked as it should.

Heatso finally reached out and said they will refund the cost of the unit. As soon as I see the credit I will update my experience with them.

Great service and support. They helped me during the pre-purchase with technical support and suggestions. Thanks. Highly recommend!

Easy communication when my order got declined by my bank. It created a duplicate - Heatso reached out prior to me getting more than I wanted. Thanks for checking on that!

The Heatso support team were very helpful to me in identifying the parts I needed and the best choice of marine diesel heater for my 36 foot sailboat. The price was fair and the shipments were prompt. They were also very helpful in answering my many questions during installation. A great company.

I ordered a control unit for my Aquahot. It was promptly shipped. However, after about 10 cycles, it was malfunctioning. After a number of very unhelpful emails from their technical support team in the UK, I was told it was my fault for not doing more research into their product’s limitations. This story was echoed by their technical support here in USA. This unit has a terrible history of reliability dating back 3-4 years but they were only too ready to assign the blame to me. Courtesy and technical support definitely lacking. I will not buy from them again.

Great customer service, but here's the real deal.
All the Ebersapcher Espar dealers in the US compete with Heatso. They jack up their parts and shipping prices so that they are just slightly cheaper than what the total parts and shipping from Heatso would be. But here's the kicker. Heatso delivery is actually much faster than the US suppliers. Typically, two days. So do yourself a favor. Get the best service and quickest delivery from Heatso. If this sounds like a commercial I assure you it's not. I'm a Grand Banks owner from Long Beach, CA, USA.

I was new to Heatso and ordered a Webasto EVO 55 kit for a marine installation. I was very pleasantly surprised with their prompt and precise replies to a few queries then very prompt shipping when I placed the order.
In spite of what I have read elsewhere, all my paperwork was precisely in order with FedEx, including duties and taxes for import into Canada. Everything correct to the cent. Delivery was exactly as promised.
The only suggestion I would make is for Heatso to make it abundantly clear that orders will be processed in US$ regardless what currency is chosen when placing the order. That little discrepancy only cost me about CA$25 due to an inferior VISA exchange rate which I could have avoided if i had known! NBD, overall I am very happy; - now we'll see if the heater works as well as the purchase went!
Thank you at Heatso!

I was a DIY installer and had messed up two little things that caused some errors in the process but I found the technical support to be absolutely amazing and super helpful in getting me the correct information.
These guys are the best and will definitely be buying another one for my next Mercedes Benz Sprinter build out.

Ordered the new petrol air heater for my van. The heater came quickly and I was happy with the customer service as I installed it. Questions were answered pretty quick via email. The heater is great. The issue I'm having is that I am being charged customs fees of $110 because Heatso included an itemized invoice to Fedex that is completely incorrect. They seemed to pick a number out of thin air ($244.55) and said 9 items had that value. What a coincidence! A clamp is valued at that much, as well as the outlet fitting, and the plastic covers for the heater. The heater itself is valued the same amount, as is a standpipe and a bracket. The items I'm being charged customs fees on are NOT the heater, but items that should have been significantly cheaper. So, I'm being charged customs on items valued at $1767, but am not being charged customs on the heater (valued at $244.55). Had they just included an accurate invoice I would have owed probably $100 less. I emailed them and called them, requesting an accurate invoice with no response. And if I understand correctly, I will need to go through them for warranty service, not Eberspacher, which I'm not happy about.

Ordering was simple, and I like how the ordering website provides the instant customization selections before you say "add to cart". Sometimes when you buy engineered items company websites just send you to the cart wondering...will they ship me a blue one or a red one and then you struggle to find an email address to send a clarification question. Not with Heatso. You customize then simply add to cart; worry free. Fulfillment was very fast to the US without extraordinary fees with excellent and accurate tracking online. The order arrived in perfect condition and all parts secured. Post order follow-up was simple and hassle-free. I didn't realize that my kit would not arrive with a specific part and that part was a customization or needed to be purchased separately. I must have missed this during my looking at the website, but customer service took care of me. I highly recommend Heatso as a supplier.

Contacted Heatso tech support to get help diagnosing a problem with my Espar heater. They were super helpful, telling me what to check and how to try to reset the heater without buying anything. I eventually did need to buy a controller to reset the heater, but they recommended the least expensive option that would work for me. I will always use Heatso for my parts and tech assistance on my Espar heater.

Wanted to leave a 5 star review for Bart, the service tech who helped me greatly this morning. We had trouble with some items and he was so nice and helped me work through the tech problems. Great customer service at Heatso...every time I call there is someone on the line to help right away. Thanks!

All around, great company. Easy shopping, great prices, fast shipping. What is possibly most impressive is their support. Pre-purchase, or even a year after purchase they are fast to respond with technical questions and support. I have made 4 purchases with Heatso and Highly recommend!

Great service. Promised to receive in 48 hours and they delivered. Would recommend!!

Our order, a complete Hydronic Hot Air/Hot Water System for a MB Sprinter Van, arrived quickly and in impeccable packing. During the building and assembly of the system, months later, Arnold, one of the technical and support staff members, provided help along every step of the way. We can't recommend Heatso enough for your needs.

Tracking number was wrong,right number found quickly.

Hi A few months back I ordered a webasto heater to go into our Ford transit which we are converting into a camper. Only recently were we able to start so I finally opened the heater we ordered.
I was surprised to see that the actual heater was only protected by one layer of cardboard. I looked into the box and noticed some parts out of the bag, and that a bag was ripped.
I first emailed customer support and they were very nice, reminding me that I would receive new parts if anything was missing or broken.
The rep, who was amazingly polite and courteous, asked me to send pictures of the ripped bags, and I did.
Upon further investigation, I realized that there were about 7 bags open and a lot of parts laying in the box. I then got nervous and requested to replace the heater. Last thing I want is to be stock in the cold.
The rep immediately agreed and recognized that the unit I was sent was used to take pictures. They even allowed me to keep the original one sent.
I am starting a van conversion company on the east coast of the US and plan on converting many vans. I will be purchasing Everything I need to buy for future Van conversions related to heat and water that Heatso offers.
I am a customer for life. Thanks again, and we'll do business again soon.
Ken Graham Science Teacher NYC

I called for help on a Espar heater purchase. I had heard good things about their customer service but this company goes above and beyond. Daniel on the phone from Lexington, KY helped me not only with my Espar heater but also on a Truck Fridge I had questions about. I can't recommend these people enough. Nice to have solid people to deal with now days.