Heatso Reviews 

Purchased a gas heat for my camper van from Heatso. I had a few questions before I purchased the heater, during installation and after. All my questions were answered promptly and very clearly. The customer service from Heatso in top notch. I live in the mountains where the climate in cold and my heater is more than adequate for my van. Again, great service and quality products!

Heatso is a middle company so they can't give warranty!!! I've been swamboozled by the and paid twice the price of heater getting it properly installed, recalibrated and re-installed!!! Stay away. Buy direct from USA esparcher either Denver Col Pete of Michigan , Mike. Boooooo Heatso you should be ashamed of yourself!!

I ordered a diesel heater from them and didn't install it for about 3 months, but when it came time to install it, I could not find the controller. Even though their order confirmation clearly states that I needed to check the order within 48 hours and their shipping records said it was sent to me, they were super nice and helpful in setting me up with a replacement.

Have ordered around 10 heater kits for install in our shop, the service is super fast and the prices excellent.

If you know what parts you need and have the skills to install it you wont have any problems with Heatso

This is a warning to all buyers of Espar Heaters, This Company Heatso is supplying heaters from the grey market somehow (This is coming directly from the manufactures) this is how they are selling them so cheap. I bought mine one year ago and I have spent almost 1000 dollars in investigative work only to find out the the ECU was not programed correctly and throwing codes every few hours (Codes 200,125,126,128,115) You can call me @ SevenEightZeroEightEightSevenFiveSixEightEight and hopefully share my story and stop others from dealing with this company. Go buy from an authorized reseller pay the extra and save the headache

Chris R

Avoid at all costs. I ordered an $1100 X100 diesel stove kit. First it was returned to sender and had to get reshipped, when it arrived the box was messed up. I opened the box to see my stove was cracked. They refused to do anything and I had to source a local contractor to fix it best he could for $600. Avoid this scam of a company!

I purchased an Espar Airtronic Kit from Heatso. The price was excellent and the shipping was very fast. I have had several questions during the installation process. The support team responded within a few hours with the advice I needed.

I highly recommend Heatso and would do business with them again in the future.

Quick shipping

Below-average customer service when something goes wrong. I finally got great help from Bart on the online chat. He made a tremendous effort to fix the previous errors and deserves a raise.

Ordered an espar and webasto

Have been left waiting for a reply from vytautus, one of their main techs, many times. He is knowledgable but has left me waiting on answers several times especially on potential warranty claims. If you have any questions make sure to reach out to bart or you'll never get an answer

The product offering and shipping is 5/5. Customer service from bart 5/5. from the rest 0/5

Ordered a Webasto heater from this company. That same day I also placed an Amazon prime order, but Heatso's package arrived to the USA from the UK before my domestic Amazon order did! I was impressed. The heater kit was missing a part because I special ordered a different thermostat instead of the standard. I was annoyed of course because I didn't realize till middle of the install but, mistakes happen! Promptly contacted the company and they overnighted the part to me the next day. Overall, I am pleased with the customer service so far.

New D4L heater will not perform, and no refund or parts replacement provided. I had a couple of e-mail exchanges with the company where they attempted to help TS the issue. But when it became apparent the unit supplied was not operational from the factory they stopped all communication and will not respond to e-mail or phone calls.

I've been courteous and informative through the whole process but they just stopped responding to me.

Very bad after sale service, I was missing a part in the kit abd they never replied to send it back to me. I reached to the 3 times for it...

INCREDIBLE CUSTOMER SERVICE AND SHIPPING TIMES! UNBEATABLE IN ALL REALMS OF BUSINESS

I bought Espar B4. Got it just fine. Installed it but the electronic controller shows a fatal error that has no solution to fix. I emailed customer service for a replacement. They emailed back asking a few questions. I responded back to them and have heard nothing back since.
Two weeks and many request from me to have some respond but nothing.

I’ve had to cancel trips cause heater doesn’t work. I guess I’ll go to my credit card company and have them reverse payment for the whole system. I have no choice but to by a new controller from someone else

What a dissapointment

I ordered the Webasto Airtronic D2L and I am very happy with my experience with Heatso!
I can also understand why i read a couple of bad reviews. This is the world we live in today, as soon as something is wrong we have to tell everybody that its someone elses fault. But when everything works out its just "as it should be" and no one takes their time to wright a good review. In a lot of cases when ordering from internet today its the customer not reading thoroughly about their order. This is a problem in this modern world.
The customer service was excellent and as I wrote an email to them asking about the products I wanted I got a lot of help with what i needed and not needed, things that would have been a mess getting to work properly if i just ordered what i thought would fit/work together.
The prices are definitely the best out there and they seem to sell only good quality brand products.
I got all of my products in a couple of days to my door in Sweden.
I am going to order more

Don't trust all the bad reviews on internet, not all the good ones either. Instead of having a lot of stuff you cannot use and wright a bad review in anger, take your time do research instead and maybe ask the company you are ordering from what would fit your needs, after all they should be experts about the products they sell.
Then maybe you have a minute to go in and rate it good/bad as well.

Also, I understand that some have trouble with some orders, people do mistakes, it's the human factor and its in all leads, customer, salesman, packaging, shipping, etc. etc.

I hope to make up for a negative as my experience was very positive. Heatso had the perfect replacement pump in stock at the perfect price, and the shipping was immediate. Communication was on par and received the item from UK to Seattle in very short order.
Will definitely sope here again.

If give negative stars if I could. First the order took forever to get here with no update email even saying it was shipped to begin with. Once it got here and was installed the exhaust muffler I got leaked exhaust...it's been weeks and I haven't had one answer or fix for it, they won't respond to email, I got a sorry email once - that never addressed the issue, got my issue wrong ( showing they never read my complaint to begin with). Let's see if I can get a refund
...probably not. If you can buy it from another company do so, if you can only buy it here make new plans - worst service ever. I'd never recommend an enemy even use them.

Edit. After writing this review and a few others I actually heard from Heatso and they let me know that they sent a new one out a week before, I then promptly got notification that it was shipping to me now and was at the statues of "ready for pickup" at the shipper...so it wasn't sent out a week before but was getting sent out that very day. I did however get a new one within 24hrs from the UK to the US, so that was nice. New one works, last one was faulty - glad I didn't die from it and we saw the exhaust coming out.

Ordered the RV / Van kit, it came fast but incomplete I immediately went through the kit and told them that I was missing the cover to my Kalori blower, they said it's in the box, I reaffirmed that it's missing and a week later I emailed back asking what they will do to complete their product a few days later they say we will send another, don't lose this one.
It's been 2 weeks and I still don't have a complete kit.
I have looked into the wiring harness they provide in the kit and nothing is matching up, I emailed about this and after 2 weeks of me emailing daily they sent me PDFs of the manuals, but this has nothing to do with their provided harness.
There is no parts list or 1 sentence of instructions, how would you know if you received what you are supposed to?
I am going to try and return this kit and buy through a reputable company.

Avoid at all costs!
Sent the wrong product (after I paid for a much more expensive version). Refused to take any responsibility or issue a refund for the difference. Now I'm out of pocket and stuck with something I didn't want and paid too much for! Disgraceful business model.

I was looking for a very old auxillary heater for a Ford Galaxy, unavailable from Ford or anywhere else and this company managed to supply a brand new one with a couple of weeks and half the price quoted by Ford if they had one!

Good communication and excellent service!

Would recommend to anyone

Hello and to whom it may concern,

We are a Van upfitter based in Portland, OR. I've worked with this company for the past 2 years as one of our primary suppliers. They are always quick to ship and we generally have our products in hand before we have the tracking numbers (due to the time difference as the company operates out of the UK).

Items always arrive on-time and in good condition. On occasion we have had shipments arrive missing an item or two but the staff has always expressed the parts out with the same fast 1-2 day shipping.

In reference to several of the "poor" reviews I see here - Heatso is a Supplier/Reseller NOT a manufactures representative or service/support center. Specifically, on the recent Eberspacher D2 Issues - the new D2 with internal altitude compensation is only compatible with "Pro" controllers. This was not immediately known (even to installers) and while Espar builds great products, their service bulletins and documentation (current wiring diagrams, etc.) are often lacking. In these cases, I've found Heatso has done their best to resolve any issues.

In summary, Heatso provides the leading industry products at competitive pricing with incredible delivery (usually 2 days from the UK to the US). When needed, their customer service has always done everything they can to resolve issues within the scope of their operation. I highly recommend them.