Heck! Reviews 

2,227
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious food and fantastic product quality, noting how remarkably easy the online ordering process is. People also highlight the prompt delivery services and careful packaging that consistently keeps items cold, fresh, and securely protected. However, some customers also noted frustrating issues with delivery delays caused by third-party couriers, which occasionally left items thawed upon arrival. A few consumers additionally experienced recurrent problems with missing items or entire orders arriving significantly later than initially expected. Others mentioned that certain recipes felt a bit too fatty or lacked sufficient seasoning intensity.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional taste and top tier... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the produce is exceptional, second to... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping and regular updates. Reviewers... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is easy... See more

Service

Clients share positive opinions on service, highlighting excellent and outstanding customer support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi. I'm very happy with the product that arrived and can't wait to use some of your recipes but I need to complain about the delivery, we live down a forest road that as two gates to through too reach... See more

Rated 4 out of 5 stars

I always love the selection we receive, however the last 2 orders have contained items where the packaging was open. It hasn't detracted from the quality- although i feel in need to cook them straight... See more

Rated 4 out of 5 stars

The items were delivered promptly and really well packed. The sausages were well packed too. I must be honest and say some of them could do with a bit more "zing" They all tasted good but in my opi... See more

Rated 5 out of 5 stars

First of all IMHO, Heck are the best sausages out there. But our local supermarkets don't reliably stock all the range so will def order online in future. Have just received first delivery by courier.... See more


Company details

  1. #58 of 73 best companies in Food producer
  2. #3 of 3 best companies in Fruit and Vegetable Processing
  3. #19 of 28 best companies in Meat Products

Written by the company

WE ARE HECK! FOOD THAT BRINGS YOU ‘FLAVOUR YOU CAN SWEAR BY’. Being family run, means we can do things differently. We make our sausages & burgers in small batches right here on our farm in Yorkshire. Although small, we’re big on premium quality & flavour. Our friends work with us too. Together, our uncompromising attitude & passionate team produce the tastiest, healthiest food for all your family. WE MAKE SOMETHING FOR EVERYONE. As well as our meaty 97% pork & lower-fat chicken products, you’ll now find meat-free, plant-based ranges on the supermarket shelves. These are approved by both the Vegan & Vegetarian Society. Our entire range Is gluten free too. Only the best ingredients go into our bangers. In our kitchen we are always creating new varieties & recipes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,227)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star 🌟

Another excellent order received, thank you again! ❤️

QQ: Are there any plans on expanding the low fat range other than the chipolatas?

We’ve been/will be following a certain weight loss plan due to health reasons, using ‘syns’ for the chipolatas as they’ve got taste and variety to them where other sausages we’ve tried are like cardboard and tasteless.

Thanks so much again 👍🏻

28 October 2024
Heck! logo

Reply from Heck!

Good afternoon Helen,

Thank you for your lovely feedback! :)
All of our chicken products are low fat and we are hoping to extend this range next year so do keep your eyes peeled!

Your very welcome and thank you for such lovely feedback once again :)

Elisia

Rated 5 out of 5 stars

Excellent produce

Excellent produce, delivered on day requested

23 October 2024
Heck! logo

Reply from Heck!

Good afternoon Mrs Goodall,

Thank you for your lovely feedback, we hope you enjoyed your products :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Ive already put a review

Ive already put a review. BUT I MUST CONGRATULATE HECM ON THIER WONDERFUL PACKAGING. IT IS AMAZING PROPER ICE BAGS SO CLEAN AND PROFESSIONAL. THIS IS A REAL NICE PROFESSIINAL TREAT TO OPEN YOUR BOX. AND THE EFFORT THEY HAVE PUT IN. I JUST HAD TO GIVE ANOTHER REVIEW I WAS A TAKEN BACK BY THE LOVELY CHIPOLARTERS I FORGOT TO MENTION THE GREAT PACKAGING.
A VERY VERY HAPPY CUSTOMERINDEED
ELIZABETH IN HULL
🫂💜🫂

31 October 2024
Unprompted review
Heck! logo

Reply from Heck!

Good afternoon Elizabeth,
What a lovely bit of feedback! We are thrilled to hear you love our packaging! I have passed this message onto our lovely team who design and arrange our lovely parcels :)

Best wishes,
Elisia

Rated 5 out of 5 stars

First rate

Aa always super service. Speedy delivery and very well packaged. And of course yummy burgers (Chicken Italia)

23 October 2024
Heck! logo

Reply from Heck!

Good afternoon Christine,

Thank you for your lovely feedback, we are thrilled to hear you love our italia burgers :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Excellent company

Excellent service. Strong packaging and ice packs to keep delivery cold. Fab tasty food, and a brilliant cookbook!

23 October 2024
Heck! logo

Reply from Heck!

Goof afternoon Hannah,

Thank you for your feedback!
We are thrilled to hear you like our cookbook :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Great food, good value for money

Great food, very tasty. Good value for money. Speedy delivery & good communication

21 October 2024
Heck! logo

Reply from Heck!

Good afternoon Tracey,

Thank you so much for your feedback,
We hope you enjoyed your chosen products :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Great burgers

Tender tasty burgers, great delivery

21 October 2024
Heck! logo

Reply from Heck!

Good afternoon Lesley,

Thank you for your feedback :)

We hope you have a lovely week!
best wishes,
Elisia

Rated 3 out of 5 stars

Tried the pork sausages and found them…

Tried the pork sausages and found them a bit too meaty for my taste

14 October 2024
Heck! logo

Reply from Heck!

Good afternoon Mary,

Thank you for your feedback.
Sorry to hear you didn't quiet enjoy our sausages. They are 97% meat so do tend to be very meaty. We are hoping to launch some to other tastes as soon as able.
We hope you have a lovely week.
Best wishes,
Elisia

Rated 5 out of 5 stars

Love all the food from heck

Chickens burgers are the best 💯

14 October 2024
Heck! logo

Reply from Heck!

Good Morning Stephanie,

We are thrilled to hear you love our chicken burgers!

Thank you for your feedback
Have a lovely day,
Elisia x

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Would highly recommend.

14 October 2024
Heck! logo

Reply from Heck!

Good Morning Michelle,

Thank you for your lovely feedback. We hope you enjoy your products :)

Have a lovely week.
Elisia x

Rated 4 out of 5 stars

So far so good !

So far so good !
Products look interesting and I look forward to eating them
Website and delivery very good and clear.

14 October 2024
Heck! logo

Reply from Heck!

Good Morning Mr & Mrs Herdman,

Thank you for your feedback, we hope you enjoy your products :)

Best wishes,
Elisia

Rated 5 out of 5 stars

This was my first order from Heck

This was my first order from Heck, great communication and delivery was super fast. Package very well the cool blocks were still frozen so the food was chilled. I’m really impressed and will definitely order again. And I have told my family and friends.

8 October 2024
Heck! logo

Reply from Heck!

Good afternoon Mo,

I'm glad you had a wonderful first experience with us at HECK!
We hope you enjoy all our products!
Have a lovely weekend :)
Elisia

Rated 5 out of 5 stars

The food I had delivered is delicious…

The food I had delivered is delicious and very good quality. The delivery was delivered on time and very quick.

9 October 2024
Heck! logo

Reply from Heck!

Hi Lisa,

We are thrilled to hear you enjoyed our products, Thank you for your custom :)

Best wishes,
Elisia

Rated 5 out of 5 stars

I'd order again

Delivered well packaged,on time, exactly as requested.

8 October 2024
Heck! logo

Reply from Heck!

Good Afternoon Sheilagh,

We love to hear you would order again :)
Thank you for your feedback.

Best wishes,
Elisia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look