Heck! Reviews 

2,227
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious food and fantastic product quality, noting how remarkably easy the online ordering process is. People also highlight the prompt delivery services and careful packaging that consistently keeps items cold, fresh, and securely protected. However, some customers also noted frustrating issues with delivery delays caused by third-party couriers, which occasionally left items thawed upon arrival. A few consumers additionally experienced recurrent problems with missing items or entire orders arriving significantly later than initially expected. Others mentioned that certain recipes felt a bit too fatty or lacked sufficient seasoning intensity.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional taste and top tier... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the produce is exceptional, second to... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping and regular updates. Reviewers... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is easy... See more

Service

Clients share positive opinions on service, highlighting excellent and outstanding customer support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi. I'm very happy with the product that arrived and can't wait to use some of your recipes but I need to complain about the delivery, we live down a forest road that as two gates to through too reach... See more

Rated 4 out of 5 stars

I always love the selection we receive, however the last 2 orders have contained items where the packaging was open. It hasn't detracted from the quality- although i feel in need to cook them straight... See more

Rated 4 out of 5 stars

The items were delivered promptly and really well packed. The sausages were well packed too. I must be honest and say some of them could do with a bit more "zing" They all tasted good but in my opi... See more

Rated 5 out of 5 stars

First of all IMHO, Heck are the best sausages out there. But our local supermarkets don't reliably stock all the range so will def order online in future. Have just received first delivery by courier.... See more


Company details

  1. #58 of 73 best companies in Food producer
  2. #3 of 3 best companies in Fruit and Vegetable Processing
  3. #19 of 28 best companies in Meat Products

Written by the company

WE ARE HECK! FOOD THAT BRINGS YOU ‘FLAVOUR YOU CAN SWEAR BY’. Being family run, means we can do things differently. We make our sausages & burgers in small batches right here on our farm in Yorkshire. Although small, we’re big on premium quality & flavour. Our friends work with us too. Together, our uncompromising attitude & passionate team produce the tastiest, healthiest food for all your family. WE MAKE SOMETHING FOR EVERYONE. As well as our meaty 97% pork & lower-fat chicken products, you’ll now find meat-free, plant-based ranges on the supermarket shelves. These are approved by both the Vegan & Vegetarian Society. Our entire range Is gluten free too. Only the best ingredients go into our bangers. In our kitchen we are always creating new varieties & recipes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(2,227)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great items and delivery

Great items and delivery, however had to bin them all due to storm Darragh causing power outages for over 48hrs, absolutely gutted! Managed to have the meatballs which were gorgeous!

2 December 2024
Rated 1 out of 5 stars

Steak burgers swimming in fat…

Steak burgers swimming in fat absolutely disgusting. Won't be purchasing these steak burgers again. However the lamb burgers were absolutely delicious. Very disappointed with heck foods for a truly ridiculous excuse for a burger.

25 November 2024
Rated 5 out of 5 stars

Missing parcel

Despite my original parcel being sent by the couriers to an incorrect address, a replacement was sent out by HECK and received the following day. Thank you.

25 November 2024
Rated 5 out of 5 stars

Great service

Easy to use/order. Comes well
packaged. Lots more choice than trying to shop for these products here in Aberdeenshire.

19 November 2024
Heck! logo

Reply from Heck!

Good Morning Susan,

Thank you for much for your lovely feedback. We hope you enjoyed all your chosen products :)

Have a Merry Christmas,

Elisia x

Rated 5 out of 5 stars

Direct ordering from the company for…

Direct ordering from the company for excellent service and products that last properly - I kept having issues when buying from Ocado of the products spoiling well before the best before, and so my hubby reached out to Heck which is when we found we could order direct. It is so easy to do and everything arrived well packed and with lots of tracking detail so we could be in when it arrived. Everything in great condition and no problems with spoiling. Terrific!

19 November 2024
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Reply from Heck!

Good Morning E-J,

Thank you for your lovely feedback.
We are thrilled to hear you are impressed with our service and we hope you enjoyed all your products :)

Have a lovely festive season,
Best wishes

Elisia x

Rated 5 out of 5 stars

Wonderful taste and I loved the…

Wonderful taste and I loved the sausages.
Arrived in perfect time and kept beautifully.
Wee Done Heck :)

11 November 2024
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Reply from Heck!

Good Morning Michaela,

Thank you for your lovely feedback!
We are thrilled to hear you loved the sausages :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Better choice from buying direct but…

Better choice from buying direct but more expensive from yourself

5 November 2024
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Reply from Heck!

Good Morning Alan,

Thank you for your feedback. We are the same price as supermarkets unless supermarkets are running promotions. The black Friday countdown is on so keep your eyes peeled for some great deals. :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Great products!

4 November 2024
Heck! logo

Reply from Heck!

Good afternoon Matthew,

Thank you for your feedback!
We hope you enjoy your products :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Wait ALL year for the VERY brief period…

Wait ALL year for the VERY brief period that the GUY PORKS sausages are available, then PORAY I've got plenty of room in the freezer. Seem to buy more and more each year!!! HOWEVER, really cheesed off with the delivery people.... Wait in all day then it arrives just before 8PM... Life's short and I'm too busy to be wasting whole days waiting in with DPD lying about where you are on their delivery route list! I'm delivery 156 at 10.30 and they are STILL delivering 127 7 1/2 hours later????? EVERY time this happens!

4 November 2024
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Reply from Heck!

Good afternoon Teri,

We are thrilled to hear you love our Guy porks! They really are the best :)

We are sorry to hear about the delivery difficulty. We have had some issues so this will be passed on to them. Sorry it wasted your day on our behalf. You are absolutely right life is short!
We do hope you enjoyed your Guy porks :)

Thank you for your feedback, we hope you have a lovely week :)

Elisia

Rated 4 out of 5 stars

Chicken Bundle

delivery was abit late and past the stated time frame but other than that products were packed really well , everything was there , delivered reasonably fast and even put in 2 recipes in that i can't wait to try

4 November 2024
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Reply from Heck!

Good afternoon Clo,

Thank you for your feedback, we hope you enjoyed your products.
We will be passing on the information about delivery service, we hope it doesn't put you off future purchases.

Best wishes :)
Elisia

Rated 5 out of 5 stars

The sausage rashers come nicely packed…

The sausage rashers come nicely packed and fresh gone in freezer not tried yet but will do 2moro thanks

28 October 2024
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Reply from Heck!

Good Morning Juliette,

Thank you for your order and we hope you enjoy your rashers :)

Best wishes,
Elisia

Rated 5 out of 5 stars

Very quick delivery and on time.

Very quick delivery and on time.
One of my items was open on arrival I emailed Heck and got a refund no fuss at all
Would highly recommend + the the sausages are excellent

28 October 2024
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Reply from Heck!

Good afternoon Andrew,

Thank you for your lovely feedback. I will pass this onto our customer service team :)

Hope you enjoy your products.
Best wishes,
Elisia

Rated 5 out of 5 stars

Fabulous Customer Service

There was a little courier blip with my order which was no fault of Hecks.
After I contacted them they could not have been more helpful and friendly.
They quickly resolved the issue and I cannot recommend them enough for their excellent customer service and amazing products.

28 October 2024
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Reply from Heck!

Good afternoon Lisa,

I am thrilled to hear your blip was resolved in an helpful manor. We love to hear it!
I will pass this onto our customer service team!
We hope you enjoyed your products! :)

Best wishes,
Elisia

Rated 1 out of 5 stars

Heck is amazing love their sausages

Heck is amazing love their sausages. To say couriers DHL are shocking is an understatement.

28 October 2024
Heck! logo

Reply from Heck!

Good afternoon,

We are thrilled to hear you love our products! :)
We are also extremely sorry for the bad experience from the delivery service. We are looking into this matter and we hope it doesn't put you off any future purchases with us! :)

Best wishes,
Elisia

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