Heck! Reviews 

2,226
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious food and fantastic product quality, noting how remarkably easy the online ordering process is. People also highlight the prompt delivery services and careful packaging that consistently keeps items cold, fresh, and securely protected. However, some customers also noted frustrating issues with delivery delays caused by third-party couriers, which occasionally left items thawed upon arrival. A few consumers additionally experienced recurrent problems with missing items or entire orders arriving significantly later than initially expected. Others mentioned that certain recipes felt a bit too fatty or lacked sufficient seasoning intensity.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional taste and top tier... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the produce is exceptional, second to... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt shipping and regular updates. Reviewers... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is easy... See more

Service

Clients share positive opinions on service, highlighting excellent and outstanding customer support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi. I'm very happy with the product that arrived and can't wait to use some of your recipes but I need to complain about the delivery, we live down a forest road that as two gates to through too reach... See more

Rated 4 out of 5 stars

I always love the selection we receive, however the last 2 orders have contained items where the packaging was open. It hasn't detracted from the quality- although i feel in need to cook them straight... See more

Rated 4 out of 5 stars

The items were delivered promptly and really well packed. The sausages were well packed too. I must be honest and say some of them could do with a bit more "zing" They all tasted good but in my opi... See more

Rated 5 out of 5 stars

First of all IMHO, Heck are the best sausages out there. But our local supermarkets don't reliably stock all the range so will def order online in future. Have just received first delivery by courier.... See more


Company details

  1. #58 of 73 best companies in Food producer
  2. #3 of 3 best companies in Fruit and Vegetable Processing
  3. #19 of 28 best companies in Meat Products

Written by the company

WE ARE HECK! FOOD THAT BRINGS YOU ‘FLAVOUR YOU CAN SWEAR BY’. Being family run, means we can do things differently. We make our sausages & burgers in small batches right here on our farm in Yorkshire. Although small, we’re big on premium quality & flavour. Our friends work with us too. Together, our uncompromising attitude & passionate team produce the tastiest, healthiest food for all your family. WE MAKE SOMETHING FOR EVERYONE. As well as our meaty 97% pork & lower-fat chicken products, you’ll now find meat-free, plant-based ranges on the supermarket shelves. These are approved by both the Vegan & Vegetarian Society. Our entire range Is gluten free too. Only the best ingredients go into our bangers. In our kitchen we are always creating new varieties & recipes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(2,226)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent in all areas

Ordered the protein bundle which was really easy to do online. I have tried a couple of Heck products before and have never been disappointed, so decided on the protein bundle as it has a great variety mix. My order arrived on my chosen delivery date. My order was well packaged in a sturdy box with frozen cool packs.
The use buy dates were good but I decided to freeze most of the order for convenience. I have since tried a couple of the packs and thoroughly enjoyed them. I'll definitely be ordering again. Great quality, tasty and value for money.

20 January 2025
Rated 5 out of 5 stars

Delicious

Easy to purchase , great choice of items .
Email received to confirm purchase plus regular updates.
Items delivered beautifully packaged . Lots of ice packs to ensure meats were super cool.
Tasted the Steak and Butter burgers plus the sausages delicious…

20 January 2025
Rated 5 out of 5 stars

Quality meat

The food came in packaging with plenty of ice bags to keep everything fresh and the quality of the meat is excellent.

15 January 2025
Rated 5 out of 5 stars

Outstanding

Super easy to order and fast delivery - I had a problem with my order is was sorted within an hour - absolutely outstanding service and amazing food

8 January 2025
Rated 5 out of 5 stars

Great company

The delivery was speedy even though the weather was horrendous, packed really well , still chilled when opened , amazing customer service too , kept up to date regarding the delivery again due to the weather , will definitely recommend and reorder again

3 January 2025
Rated 5 out of 5 stars

Fantastic!

Local supermarket stopped selling Heck products so ordered online. Love the sausage rashers! Had a bit of an issue with the delivery at the courier end (DPD)
But was sorted by Claudia, who is one of the friendliest and most helpful customer service advisors I have dealt with. Will be a regular Heck customer for sure.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

I watched sinking ship.

I watched an old, `Inside the Factory' featuring Heck making sausages. And thought, what the heck? So I tried the 97% pork sausages. Oh! what a disappointment, my 86year old taste buds couldn't tell me what I was eating. The were so bland.
Throughout the program I felt was looking at the demise of a sinking ship, Captained by Walter Mitty and his hapless crew. Andrew, make your kids walk the plank!
The packaging oozes amateurism, ditch the cardboard, a flexi label will do and save you money.
Gary Rhodes once said, 'Don't prick your sausages whilst cooking' yours are going to explode sooner or later.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Flat sausages rashers ...AVOID!!

Flat sausages rashers ...AVOID!!! At all costs! Most disgusting food ever Tried today and very disappointed...chewy, rubbery and gristly. Even the dogs weren't keen!! Went in the bin. Don't waste your money on these folks. Buy real sausages or real bacon but not these.
Weird taste too.

4 January 2025
Unprompted review
Rated 1 out of 5 stars

Beware Heck pork sausage 97% meat…

Beware Heck pork sausage 97% meat advert in Coop etc. I had a pack and fried some up. When I bit into them I discovered they were 97% pork rind (skin). After eating my stomach objected violently and I threw up. I am not of sensitive digestion so this was quite alarming. I tried to complain to Coop but their policy is that you must consider yourself lucky (Brother, comrade) to have a Coop shop near you

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Great items and delivery

Great items and delivery, however had to bin them all due to storm Darragh causing power outages for over 48hrs, absolutely gutted! Managed to have the meatballs which were gorgeous!

2 December 2024

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