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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, most reviewers were let down by their experience overall. Customers frequently mention that the tinned soups and cooking sauces now feature a very watery consistency instead of traditional thickness. Many people feel that the recipes have definitely changed for the worse, resulting in extremely bland dishes that completely lack any proper flavor. Some reviewers were not happy with the unusually high prices, noting that local supermarket alternatives taste much better and offer superior value. Buyers also expressed deep frustration regarding missing key components like small pieces of meat or fresh vegetables, alongside unexpected and unwelcome recipe modifications.

What people talk about most

Product

Customers consistently note negative experiences with product quality, expressing disappointment over... See more

Quality

People report negative experiences with quality, expressing strong disappointment over recipe changes and... See more

Price

Clients share negative opinions on price, consistently describing products as extremely overpriced and... See more

Value for money

Reviewers consistently highlight negative aspects of value for money, expressing deep frustration with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their soup cans are designed incorrectly. They can no longer be safely stacked on top of each other raising the real risk that a heavy can could fall onto a small child from a significant height. Also... See more

Rated 1 out of 5 stars

Opened brocoli and stilton yesterday went down the sinkvtoday curried butternut squash is going the same way No taste yesterday just weirdness and today the currys there in a water tasting backgrou... See more

Rated 1 out of 5 stars

Why have you started putting rapeseed oils in your soups! I haven't bought any since this change + I know I'm not the only one, you may aswell start putting engine oil in your products ,as it is just... See more

Rated 1 out of 5 stars

Too much sugar and so overrated better off going to Lidl or Aldi even Sainsbury’s own are half the price and taste better Expensive because of the amount of advertising this company uses Honestly... See more


1.3

Bad

TrustScore 1.5 out of 5

360 reviews

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1.3

All reviews

(360)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

Just awful!

What has happened? I bought a Heinz chicken soup as fancied some thick creamy comfort and it was so watered down with no bits of chicken at all! It was awful. It just splashed everywhere off the spoon. I will never buy it again! Heinz should be ashamed!

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Heinz is a disgraceful company to deal…

Heinz is a disgraceful company to deal with .I can’t believe how unprofessional and how pathetic their communication avenues are .No wonder that sites on social media and television are encouraging consumers to buy own brand labels .Goodbye Heinz Hello all other supermatket brands of beans and soup .

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately Heinz have really jumped…

Unfortunately Heinz have really jumped on the bandwagon of hiking up the prices. Yes I know everything has gone up but not 100%. Stopped buying Heinz products 2 years ago when prices started to rise. Aldi alternatives half the price and just as good if not better.

3 December 2023
Unprompted review
Rated 1 out of 5 stars

"Heinz to Home"A Disappointing Experience for a Long-Time Customer

"Heinz to Home" - A Disappointing Experience for a Long-Time Customer

As a devoted customer of Heinz, my loyalty has been severely tested by my recent experience with "Heinz to Home." For years, I've appreciated the consistent quality of Heinz products, especially their soups and beans. However, I began noticing a decline in quality, which prompted me to try their special home delivery service, hoping for a better experience. Unfortunately, this decision led to profound disappointment.

I placed an order worth £35, expecting the same standard of excellence Heinz is known for. The reality was starkly different. The delivery arrived late, and to my dismay, the packaging was damaged. This was just the beginning of a series of letdowns.

Upon inspecting the contents, I found that most of the tins were near their expiry dates and appeared to be seconds or damaged goods. The condition of the products was far from what I anticipated from a brand of Heinz's stature. Expecting a swift resolution, I contacted their customer service, only to be met with a bureaucratic maze. It took two weeks to realize that my complaints were being handled by a third party before being relayed to the company.

When Heinz finally responded, they informed me that the items I had ordered were discontinued. While a refund was promised, I am still awaiting its processing. This entire ordeal has not only been frustrating but has significantly tarnished my view of the brand.

To add insult to injury, the lack of direct communication and accountability from Heinz is astonishing. It seems as though they take their long-term customers for granted, assuming our loyalty is unconditional. This experience has left a bitter taste, and as a form of protest, I have resolved to boycott Heinz products moving forward. It's disheartening to realize that a brand I once held in high regard has let its standards slip to such a degree.

A loyal customer lost,

14 November 2023
Unprompted review
Rated 1 out of 5 stars

Heinz Tomato soup has gone down in…

Heinz Tomato soup has gone down in taste and value. Overpriced and tastes completely different to how it used to taste. Cheaper brands are now beating Heinz in both taste and value. There soup in a pot is even worse.

13 October 2023
Unprompted review
Rated 1 out of 5 stars

i have loved heinz baked beens since i…

i have loved heinz baked beens since i was a kid im now 67 ,and to be honest there the worse beans ive tasted ,the sauce is thin and watery the beans aret. mostly hard what a shame theyve let this happen to a lot of peoples favourite baked beans i shant be buying heinz again

12 October 2023
Unprompted review
Rated 1 out of 5 stars

I used to buy nothing else but Heinz…

I used to buy nothing else but Heinz baked beans and spaghetti, but no longer. They both taste terrible. I never minded paying a bit extra for the taste, but if anything it should be cheaper considering the bad taste!

6 October 2023
Unprompted review
Rated 1 out of 5 stars

Digusting company

Digusting company. Nearly 5 pound for bottle of ketchup? No thanks. Hopefully heinz will go in administration soon. Good luck.

2 October 2023
Unprompted review
Rated 1 out of 5 stars

Extortionate prices I cannot afford

I went to my local supermarket to stock up for the colder months today. I have never been so shocked in my life to see Heinz tomato soup priced at £1.70p per can.
I work hard for a low wage and I find myself spending more and more on food. This is the bitter end. No matter how you look at it, your soup will never be worth £1.70
So long and good luck with your business. Hope you find some rich customers.

27 September 2023
Unprompted review
Rated 1 out of 5 stars

Worcestershire Sauce :

Worcestershire Sauce :
the recipe is not good. There is no original taste.
Too sweet, very pronounced clove taste. Doesn't go at all with steak tartare for example.
it's not the real Worcestershire sauce

19 August 2023
Unprompted review
Rated 1 out of 5 stars

I have only ever bought Heinz tomato…

I have only ever bought Heinz tomato soup, no more, it now tastes like it has been reconstituted from powder, bitter, overly sweet and lacking in any spices of any nature. Expensive soup which is now overtaken by cheaper varieties which now taste far better. Your beans look like they have been mixed with milk as they too have that sickly sweetness and lack something. Sorry folks know my soup and beans.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

I love hienz beans

I love hienz beans, and I like to dip chicken pops in them, it’s my idea of paradise. I like to dip my chips too, and chicken, and I like to dip my spoon as well and just eat beans on their own.
- Frank, age 5

25 August 2023
Unprompted review
Rated 1 out of 5 stars

ox tail soup but it is disgusting

I always liked ox tail soup but it is now disgusting and looks and tastes mainly of tomato and has chunks of carrot it is NOT clue on the label it shows a tomato, no wonder I thought it tasted more tomato than oxtail

29 July 2023
Unprompted review
Rated 1 out of 5 stars

Who did what to Heinz Baked Beans

Simply put.
Heinz beans are now a mere shadow of their former self. Far from being the only Baked Beans I would have in my cupboard they are now so awful that I would never buy them again.
What is more, I have lost my faith in other Heinz products.
Had I been aware that the recipe had changed I should not have bought a tray. After 2 tins the rest have gone to the food bank and I doubt they will be able to get rid of them.
Mr Heinz, take my advice and sack the prat that suggested you change what used to be respected as the best Baked Beans on the market.
Britons, vote with your £ and say no to this abomination in a can.

5 May 2023
Unprompted review

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