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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were let down by their experience overall. Many consumers noted that the soups and sauces taste extremely watery, losing the rich flavor and thick consistency they remember. Shoppers feel that prices have increased considerably while the overall quality of the ingredients has drastically declined over time. Some reviewers were not happy with the recent recipe updates, particularly pointing out the inclusion of rapeseed oil. People explained that these alterations cause dietary issues and prevent them from enjoying their favorite meals safely. Buyers also mentioned that portions seem smaller and meat content is nearly impossible to find in canned meals.

What people talk about most

Product

Clients share negative opinions on product, expressing deep dissatisfaction with recent changes to recipes... See more

Quality

Customers consistently note negative experiences with quality, highlighting that products have become... See more

Price

People report negative experiences with price, describing products as extortionate, beyond absurd, and... See more

Value for money

Customers consistently express deep disappointment and frustration with value for money, citing ridiculously... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their soup cans are designed incorrectly. They can no longer be safely stacked on top of each other raising the real risk that a heavy can could fall onto a small child from a significant height. Also... See more

Rated 1 out of 5 stars

Opened brocoli and stilton yesterday went down the sinkvtoday curried butternut squash is going the same way No taste yesterday just weirdness and today the currys there in a water tasting backgrou... See more

Rated 1 out of 5 stars

Why have you started putting rapeseed oils in your soups! I haven't bought any since this change + I know I'm not the only one, you may aswell start putting engine oil in your products ,as it is just... See more

Rated 1 out of 5 stars

Too much sugar and so overrated better off going to Lidl or Aldi even Sainsbury’s own are half the price and taste better Expensive because of the amount of advertising this company uses Honestly... See more


1.4

Bad

TrustScore 1.5 out of 5

354 reviews

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1.4

All reviews

(354)

77 reviews in the last 12 months

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Rated 1 out of 5 stars

Is it your tomatoes soup made from chemicals?

I have bought few times tomatoes soup from Heinz. I make it warm in a pan and put soup in my bowl. When I m washing the pan and the empty bowl I have to use CIF to clean and rub the red color which is extremely persistent. If I cook a soup from real tomatoes, the pan and dishes are cleaning very easy without to rub with CIF!!! I don't believe that you don't put artificial colors. I don't believe that you use 88-90% real tomatoes! Even the taste is different from a soup cooked from real tomatoes.

3 February 2024
Unprompted review
Rated 1 out of 5 stars

Poorest quality Ministrone soup @£1.70…

Poorest quality Ministrone soup @£1.70 / tin.
Not the usual reddish tomato color but rather brown and did taste somewhat bland and left a poor taste to the pallete.
What's going on - increased prices, reduced quality, poor aftertaste.
I'm sticking with Tomato for the foreseeable future, you cannot spoil Tomato surely!

30 January 2024
Unprompted review
Rated 2 out of 5 stars

Gone downhill

Awful watery weak tasting soup. Won't be buying it again. Pity because the minestrone and cream of chicken used to be a nice comfort food I'd enjoy occasionally, heinz have done what every other company do nowadays - reduced the quality and increased the price so that they can turn a nice profit

23 January 2024
Unprompted review
Rated 1 out of 5 stars

Tried the New

Tried the New. Heinz vegetable soup that now has no vegetables what a mistake they have done it’s now like baby food

18 January 2024
Unprompted review
Rated 1 out of 5 stars

Watered down, poor tasting product

Big soup, its now just mush...tomato soup,strange metallic taste. The others like veg soups been altered n cheapened till its ,imo,verging on foul.the beans now are watered down,3/4 full.......gave up n bought better, cheaper from liddle n aldis,,, for the same price m+s do soups and far far nicer tasting

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Have just tried Stilton and broccoli…

Have just tried Stilton and broccoli ,OMG what a total disaster! awful awful. Who at Heinz gave this recipe the heads up ?? very weak tasting, un seasoned and has a dreadful after taste.
Love your Chicken and tomato soups but this is dreadful..yeuk yeuk yeuk !

14 January 2024
Unprompted review
Rated 1 out of 5 stars

Heinz Scotch Broth - WOW

I usually purchase Morrisons or Sainsburys Scotch broth but recently received a few tins of Heinz Scotch Broth from a friend.
I have already boycotted any purchases of Heinz products due to their inflated prices.
Imagine my surprise when I tried the Heinz product! Tasteless, gloopy horrible stuff. I can't believe they are selling this Rubbish - What's gone wrong with Heinz???

27 December 2023
Unprompted review
Rated 1 out of 5 stars

Shocking service and shoddy quality

Ordered two highly priced, personalised Heinz to home products from their Christmas range, for a baked beans and ketchup fan. Quality of both was shocking, badly attached labels and a spelling error. Communication slow and ineffective. Total disappointment and terrible service. NEVER AGAIN, DON'T WASTE YOUR MONEY!

12 December 2023
Unprompted review
Rated 1 out of 5 stars

Tomato ketchup is just water

Tomato ketchup is just water, same as the sauce in the baked beans. Will use any but Heinz and Heinz are the most expensive too, would expect much more 🤮

23 December 2023
Unprompted review
Rated 1 out of 5 stars

Costs skyrocket whilst quality plunges!

Costs skyrocket whilst quality plunges!

I do not understand why Heinz would allow a long and successful brand to suddenly become substandard unless it was only about lining pockets. I can't be the only person who has noticed that since hiking the prices the sauce in beans, spaghetti, etc seems to now be watered down more than ever!

20 December 2023
Unprompted review
Rated 1 out of 5 stars

What's happened to heinz chicken soup?

Came here to say that I was really looking forward to some Heinz chicken soup, especially as I have Covid and I imagined make me feel better. NOT anymore. Not only did I have to pay twice as much for it but it looks and tastes NOTHING like Heinz Chicken Soup anymore (& that's not because I have Covid). It's sickly sweet, too creamy and rare to find any bits of chicken in it - it doesn't even taste of chicken at all! Disgusting move Heinz! I will never buy this priduct fir my family again. Looks from the reviews that you've cheapened the tomato soup too.

18 December 2023
Unprompted review
Rated 1 out of 5 stars

Just awful!

What has happened? I bought a Heinz chicken soup as fancied some thick creamy comfort and it was so watered down with no bits of chicken at all! It was awful. It just splashed everywhere off the spoon. I will never buy it again! Heinz should be ashamed!

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Heinz is a disgraceful company to deal…

Heinz is a disgraceful company to deal with .I can’t believe how unprofessional and how pathetic their communication avenues are .No wonder that sites on social media and television are encouraging consumers to buy own brand labels .Goodbye Heinz Hello all other supermatket brands of beans and soup .

13 December 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately Heinz have really jumped…

Unfortunately Heinz have really jumped on the bandwagon of hiking up the prices. Yes I know everything has gone up but not 100%. Stopped buying Heinz products 2 years ago when prices started to rise. Aldi alternatives half the price and just as good if not better.

3 December 2023
Unprompted review
Rated 1 out of 5 stars

"Heinz to Home"A Disappointing Experience for a Long-Time Customer

"Heinz to Home" - A Disappointing Experience for a Long-Time Customer

As a devoted customer of Heinz, my loyalty has been severely tested by my recent experience with "Heinz to Home." For years, I've appreciated the consistent quality of Heinz products, especially their soups and beans. However, I began noticing a decline in quality, which prompted me to try their special home delivery service, hoping for a better experience. Unfortunately, this decision led to profound disappointment.

I placed an order worth £35, expecting the same standard of excellence Heinz is known for. The reality was starkly different. The delivery arrived late, and to my dismay, the packaging was damaged. This was just the beginning of a series of letdowns.

Upon inspecting the contents, I found that most of the tins were near their expiry dates and appeared to be seconds or damaged goods. The condition of the products was far from what I anticipated from a brand of Heinz's stature. Expecting a swift resolution, I contacted their customer service, only to be met with a bureaucratic maze. It took two weeks to realize that my complaints were being handled by a third party before being relayed to the company.

When Heinz finally responded, they informed me that the items I had ordered were discontinued. While a refund was promised, I am still awaiting its processing. This entire ordeal has not only been frustrating but has significantly tarnished my view of the brand.

To add insult to injury, the lack of direct communication and accountability from Heinz is astonishing. It seems as though they take their long-term customers for granted, assuming our loyalty is unconditional. This experience has left a bitter taste, and as a form of protest, I have resolved to boycott Heinz products moving forward. It's disheartening to realize that a brand I once held in high regard has let its standards slip to such a degree.

A loyal customer lost,

14 November 2023
Unprompted review

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