Hello Baby Reviews 

336
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally kind, warm, welcoming, and reassuring throughout every single appointment. Visitors frequently mention that the clinic atmosphere feels completely comfortable, friendly, and very special for families sharing these precious moments. Some reviewers were happy with the wonderful pictures received and the extra patience shown during challenging scans. Consumers also noted how extremely accommodating the team is when little ones are moving around or being difficult. Many visitors would strongly recommend these professional services to others seeking a truly memorable and reassuring pregnancy scanning journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as incredibly kind,... See more

Service

Customers consistently note positive experiences with service, highlighting brilliant support during gender... See more

User experience

People report positive experiences with user experience, consistently describing the visits as magical,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came to clinic on Saturday for 16 week Gender scan , Staff were so lovely and welcoming. Warm and inviting environment , full of lots of pink and blue things ! . Staff provided gender in a sealed en... See more

Company replied

Rated 5 out of 5 stars

Highly recommend lovely caring friendly staff im so glad we chose here for my gender reveal scan can not fault anything from start to finish made me day that extra bit special cant thank you enough he... See more

Company replied

Rated 5 out of 5 stars

Today’s visit to Hello Baby Pregnancy Scanning Clinic was a truly special experience for our family. Our little boy got to see his baby brother in mummy’s tummy for the very first time, and his reacti... See more

Company replied

Rated 5 out of 5 stars

Absolutely lovely from the minute we walked in ! We came for a 13 week gender scan, we had a lovely male sonographer who tried his hardest to be able to.tell us, but he said he wasnt 100% certain s... See more

Company replied


Company details

  1. Events & Entertainment

Written by the company

Hello Baby 3D/4D Ultrasound Boutique offer bonding scan, sexing scans and early scans.


Contact info

4.9

Excellent

TrustScore 5 out of 5

336 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(336)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Came for an early reassurance scan

Came for an early reassurance scan, the lady was lovely and also very interactive with my daughter who’s a first time big sister so is really excited. Got some lovely pics and even let my partner record me and my daughter a lovely moment. Highly recommend❤️

13 November 2024
Unprompted review
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Reply from Hello Baby

Thank you so much :) look forward to seeing you again soon xx

Rated 5 out of 5 stars

This is my 4th pregnancy I’ve been to…

This is my 4th pregnancy I’ve been to hello baby and every single pregnancy and scan they have gone above and beyond. They helped settle my nerves especially this time round with my anxiety explained everything and was so loving and welcoming. 1000% recommend using them. The shop is beautifully decorated and clean.

2 August 2024
Unprompted review
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Reply from Hello Baby

Thank you so much for your kind words , looking forward to seeing you again soon xx

Rated 5 out of 5 stars

Highly recommend

I’ve been used hello baby with all my baby’s. I’m a high risk pregnancy and the amazing Katie put my mind at ease after a scare. I would definitely recommend hello baby and I tell everyone Ino pregnant to go, I travel from north wales, the staff are friendly welcoming and smiley faces so important.

28 May 2024
Unprompted review
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Reply from Hello Baby

Thank you so much for travelling to us :) and see you again soon xx

Rated 1 out of 5 stars

Wrong gender

Even one star is a lot for this place been told wrong gender in rush not best place to go not recommend, I went for another scan at different center then found out they were only guessing for my baby gender and they got wrong one

18 November 2024
Unprompted review
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Reply from Hello Baby

We are so sorry to hear about your situation, but as per our Consent Form that you read, completed and signed, no Scan is 100%. The Sonographer who scanned you works for the NHS and was covering for Katie (the Owner, who was on holiday), has confirmed that there was some confusion over your dates at the time of your Scan. However, as there have been occasions when we have been correct with the gender and other Clinics/Hospitals have been wrong we would love the opportunity to Scan you again, free of charge. If this is something you would like to accept, then please contact us on 01744 810999 and we can book you in. Thank you.

Rated 1 out of 5 stars

Wrong gender

Wrong gender, Save your money and don’t go to this place, we went to there for a gender scan told us baby gir and we didn’t want to know the gender at the room and then the The sonograph very proud and said the baby is girl while we wanted to keep the gender as a secret, then print out unclear pictures without asking us that we want pic or not then extra charge for the pics, and then posted the video that we have recorded on facebook group nub theory groups everyone said the baby boy we got really disappointed they made us go to a different place to do another gender scan at 16 weeks and they confirmed the baby boy and all showed boy, then contacted the hello baby and described everything they said they will respond me but they never responded, sadly we wasted our money for nothing and absolutely rubbish service.

23 October 2024
Unprompted review
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Reply from Hello Baby

We are so sorry to hear about your situation, but as per our Consent Form that the Client read, completed and signed, no Scan is 100%. The Sonographer who scanned her works for the NHS and was covering for Katie (the Owner, who was on holiday), has confirmed that there was some confusion over her dates at the time of your Scan. However, as there have been occasions when we have been correct with the gender and other Clinics/Hospitals have been wrong we would love the opportunity to Scan you again, free of charge.
With regards to the pictures you purchased, we do not apply any pressure whatsoever to any of our Clients to purchase our photos/gender reveal products etc, this is entirely optional.
We do pride ourselves on our customer service here at Hello Baby and feel that this is reflected in our Review performance: Facebook 96% recommend (3,833), Trustpilot 4.7/5.0 (271) and Google 4.2/5 (361) and if the offer of a free scan is something you would like to accept, then please contact us on 01744 810999 and we can book you in. Thank you.


Rated 5 out of 5 stars

An amazing scan place!

Honestly such a lovely place to have your scans the staff are so lovely and reassuring, they make the experience so magical every time! We’ve been here for loads of scans during 3 of our pregnancy’s and we wouldn’t go anywhere else! Couldn’t recommend enough!

1 November 2024
Unprompted review
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Reply from Hello Baby

Awww Thank you so much for your lovely comments xx

Rated 5 out of 5 stars

One of the best private scan places…

One of the best private scan places I’ve been, competitive prices, the girls are all lovely and make you feel welcome and at ease. Will definitely be going back!

17 October 2024
Unprompted review
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Reply from Hello Baby

aww thank you so much :) xx

Rated 5 out of 5 stars

have just had my 4d scan done tonight…

have just had my 4d scan done tonight at Hello Baby Pregnancy Scanning Clinic what a lovely place this really is! The staff are amazing and so welcoming 🙏. They were very patient eith bubba and we got some amazing shots in the end. I'm over the moon with my scan and overall snaps. I can not recommend this place enough. It's worth the travel from preston to St helens most definitely for the lovely, caring, compassionate service you receive! Staff are phenomenal and they go above and beyond to ensure you enjoy the service. They was lovely with my autistic 6 year old little boy. They made him feel included and so welcomed. I'm glad I found hello baby. I'm over the moon 🌙 🥰🤩💝

31 October 2024
Unprompted review
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Reply from Hello Baby

Thank you so much for your lovely review Rebecca! We are so glad and happy you had a great experience with us! We wish you all best and hope to see you again soon :)

Rated 5 out of 5 stars

Had all my baby's scans here each tien…

Had all my baby's scans here each tien has been the best experience
The staff are lovely and welcoming.
Can't wait to be back here Sunday for my gender scan .
Honestly will never go anywhere else for private scans 🩷💙

30 October 2024
Unprompted review
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Reply from Hello Baby

So lovely to hear that you have enjoyed your experiences, so much, with us Steph. Thank you and look forward to seeing you soon. :) x

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend had my first ever scan with baby number 2 here, the staff are lovely too can’t wait to go back again soon

18 October 2024
Unprompted review
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Reply from Hello Baby

Thank you for your lovely comments Lucy :) we look forward to seeing you again soon xxx

Rated 5 out of 5 stars

BRILLIANT 👏🏽

BRILLIANT 👏🏽
Honestly the guy was so BRIGHT AND SO KIND and i felt very comfortable and welcomed i couldn't ask for a better staff member ! I had to book again there to good 🫶🏾 I THANK THEM FOR MY CANNON and POPPERS IT WAS BEAUTIFUL 💌♀️ he was 200% certain about the gender 😭 very trust worthy I HIGHLY RECOMMEND MUMMIES AND DADDIES !!!

23 October 2024
Unprompted review
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Reply from Hello Baby

We are so pleased that you enjoyed your experience with us Abbie. Thank you for your lovely comments and congratulations again :) x

Rated 5 out of 5 stars

Great experience at Hello baby

Had my first scan with you over 11 years ago found out at 16 weeks that I was having my son. Now I'm doing it all over again. Me & my husband came in for an early reassurance scan at 6 weeks, we seen the little heartbeat flicker & it was such a relief. We came again at 9 weeks and the baby had grown so much and even gave us a wave. We have been put at ease every time and we are so excited to have an early gender scan in a few weeks 🥰 and be able to tell our boys whether they are getting a baby sister or brother 💙💗

10 October 2024
Unprompted review
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Reply from Hello Baby

Thank you for your lovely review Amy and we are glad you had a great experience at Hello Baby. Hope to see you again soon!
Kind Regards
Hello Baby

Rated 5 out of 5 stars

Was very nervous going for early scan

Was very nervous going for early scan. Staff were lovely really put me and my partner at ease. Very professional couldn't fault them at all. All went well cannot wait to go back for the next scan.

10 September 2024
Unprompted review
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Reply from Hello Baby

Thank you for your lovely review and we are glad you had a great experience at Hello Baby. Hope to see you again soon!
Kind Regards
Hello Baby

Rated 5 out of 5 stars

Thankyou I’ve had a few reassurance…

Thankyou I’ve had a few reassurance scans with hello baby now and my gender scan is already in the diary! Such a lovely bunch of girls. Highly recommend 💕💙🙏🏻

4 September 2024
Unprompted review
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Reply from Hello Baby

That is lovely to hear, thank you Joanne and we look forward to seeing you soon :) x

Rated 5 out of 5 stars

I felt so comftable when visiting hello…

I felt so comftable when visiting hello baby for my gender scan. The picture was so clear and could see her moving about in there and in 4D. The ladies on reception was really lovely and so was Katie. We purchased the confetti cannon for our gender reveal and had the best day ever due to hello baby. Thankyou so much xxx

27 August 2024
Unprompted review
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Reply from Hello Baby

We are so pleased that you enjoyed your experience with us so much Olivia. Thank you for your lovely comments and congratulations again :) x

Rated 5 out of 5 stars

The ladies here are just fantastic and…

The ladies here are just fantastic and the service is always such a magical experience. I travel from Warrington and have been with Surrogate pregnancies and my own now and I cant fault them or their prices I highly recommend this place for your scanning experiences.

28 August 2024
Unprompted review
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Reply from Hello Baby

Thank you for your lovely comments xxx

Rated 5 out of 5 stars

The place to be at hello baby 100 recommended

I came to hello baby wen I found out I was pregnant very nervous as I had a loss and from reception staff to being scanned was so lovely at put me at ease I was much less than what I thought wen I was scanned so Katie offered me a re scan for free and wen I came back she shown me everything and treated me so amazing and my little baby since I have been back twice for more scans because it’s a wonderful place to attend and trust with your pregnancy their is always offers on as well I won’t go anywhere else now even though I have to travel to hello baby worth all the experience and I’m glad I have started my pregnancy journey with yourself can’t wait to see you again in couple of weeks for another scan ❤️

24 August 2024
Unprompted review
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Reply from Hello Baby

Thank you so much for your lovely review and kind words Kirsty, they mean a lot to us here at Hello Baby.
We are so glad that you enjoyed your experience with us and we cant wait to see you come back x

Rated 5 out of 5 stars

This is our first pregnancy and we have…

This is our first pregnancy and we have visited hello baby a few times now for reassurance scans, gender scan and 4d scans.

Katie and all the staff at hello baby are so welcoming, they take the time to get you the best images of your baby they made us feel as easy and comfortable every time we’ve had a scan there. Katie is such a lovely person and always takes the time so we can see our baby for longer when we visit.

Would we highly recommend for early private baby scans. Very satisfied 🥰

17 August 2024
Unprompted review
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Reply from Hello Baby

Thank you so much :) xxx

Rated 5 out of 5 stars

I visited" Hello baby" for a…

I visited" Hello baby" for a reassurance scan on 27th july. I was very nervous waiting to see if everything was ok. from the moment I rang them up to book the appointment I couldn't of felt more at ease ( the lady on reception was so bubbly,friendly & helpful while answering all my questions I had. The day of my scan when I arrived I was the first one there before they opened up, the lady who I had spoken to on the phone let us in & greeted us with a great big smile & asked us to take a seat & fill out a form.( I remember shaking the whole time while I was writing as I just wanted to get into that room haha 😊 ) I remember thinking WOW how it was so nicely decorated & made you feel even more super excited with all the pink & blue colours & the adorable baby clothes hanging up. once in the room the lovely lady sonographer came in & again was lovely & smiley & asked me to lay on the bed ,the lady explained what she was checking for etc & that it may be a little hard to see much being so early on in my pregnancy but to all are surprise as she put the jelly on my belly there was this tiny little jellytot looking so snug on the big screen which my face just beamed with delight and then as she zoomed in there it was this little flicker which she had found the heartbeat😍 I was so overwhelmed & so happy & relieved to have seen all this. Throughout the whole experience I felt very comfortable & was told everything in detail & that everything was how it should be. I asked if I could buy a photograph which even tho not much to see it's been lovely to look back on until I get to see my jellytot again. I would highly recommend Hello baby to anybody you will not be disappointed, best experience ever & cant wait to go again soon. 👣👣👶 xx is it pink 💖 is it blue 💙 x Thanks so much again @Hello Baby pregnancy scanning clinic x

27 July 2024
Unprompted review
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Reply from Hello Baby

Thank you so much Sophie for such a lovely review and lovely words. We are so happy that you enjoyed your experience with us at Hello Baby and many congratulations to you :) x

Rated 5 out of 5 stars

I couldn’t recommend a better scan place!!

I couldn’t recommend a better scan place than hello baby in St Helens I wouldn’t go anywhere else…
They so friendly and welcoming I’ve had the best experience everytime I’ve been!!
Look how perfect my scan photos was at 16-1🩵

1 July 2024
Unprompted review
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Reply from Hello Baby

Thank you so much Danielle. We are so happy you have enjoyed your experiences with us so much and that you loved your images. Thank you again :) x

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