Helpling Singapore Reviews 

4,369
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, punctual, and hardworking staff who deliver exceptional cleaning standards and leave homes sparkling clean. Consumers also appreciate the prompt and very helpful customer service team, noting how easy and convenient it is to schedule appointments and manage cleaning arrangements. However, some people mentioned minor drawbacks such as vouchers that cannot be applied to regular services, unreturned chat messages, or website interfaces that feel unintuitive. Despite these occasional hurdles, reviewers remain extremely satisfied overall and continue using the reliable home cleaning services.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that cleaners are punctual, polite, meticulous, and... See more

Service

Reviewers highlight high satisfaction with the cleaning service, noting that helpers are punctual, thorough,... See more

User experience

Clients share positive opinions on user experience, noting that the app is easy to use, intuitive, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful, patient,... See more

Quality

Customers consistently note positive experiences with quality, expressing high satisfaction and appreciation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have booked a couple of once off cleaning for major holidays. So far, i am impressed with the cleaning. Now, i engaged a helper to come every 2 weeks for general cleaning, as i like her standard of... See more

Rated 5 out of 5 stars

Our cleaner, Naw Blessing Phaw, is amazing! She’s always on time, she always proactively re-confirms a day in advance, she’s super kind, and then she leaves our house ‘shining’ every time. A huge plea... See more

Rated 5 out of 5 stars

She is hardworking, understands conversation well, and polite. My wife and I we are happy with her performance. We want to apologise because we go overseas for trips 4 to 6 weeks per year, and... See more

Rated 5 out of 5 stars

Helpling is a company that provides home cleaning services. Got a fortnightly 3-hour cleaning service and it’s been great so far! The cleaner is friendly, professional and meticulous in her work. I wo... See more


Company details

  1. Cleaning Service

Written by the company

✓ Trusted 5-star Concierge For Home Services ✓ Trusted & Legal Service Providers ✓ Full Satisfaction Guaranteed


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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No recent history of asking for reviews

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4.9

All reviews

(4,369)

1,052 reviews in the last 12 months

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Rated 5 out of 5 stars

I have scheduled a prestige weekly…

I have scheduled a prestige weekly cleaning with Helpling and is very satisfied with the professional and friendly service provided. She is punctual, accommodating and friendly. She provided efficient and effective cleaning in the short 2.5hrs time.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

We are happy with her service

She is hardworking, understands conversation well, and polite. My wife and I we are happy with her performance.

We want to apologise because we go overseas for trips 4 to 6 weeks per year, and need to cancel the appointments.
We will cancel the appointments as early as possible so that other jobs can be arranged for her during our cancelled slots.

Miss YiYi, keep up with your good works.🙏🏻

1 September 2026
Unprompted review
Rated 5 out of 5 stars

July was really awesome

July was really awesome. She not only completed her assigned tasks but also went above and beyond. She also has a very positive attitude.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Reliable AC Service

The technician assigned to service our aircon did a thorough job. I would certainly recommend Helpling to friends.

18 August 2026
Unprompted review
Rated 4 out of 5 stars

Cleaner that came in was friendly and…

Cleaner that came in was friendly and quite fast paced and efficient. She managed to complete all the tasks on my to-do list in 2.5 hours.
One star taken down for customer service from Helpling representative for not being able to communicate effectively.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Recommend Helpling General Cleaning Service

It was so convenient to schedule Helpling services for home cleaning and the customer service is very quick to respond. I have used Helpling general cleaning service twice during my before and after move in miscellaneous leaning and tidying this up. Both times the service providers were able to work independently but at the same time communicate appropriately when there were uncertainties. I am currently on fortnight schedule with them and would be happy to recommend the service to my friends as well.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

TOP NOTCH HOME HELPER SERVICES

We have been engaging Helping Singapore for few months on weekly cleaning service after times and times of disappointing experience with other companies.
I can say that HELPLING is definitely one of the best provider in Singapore.
1) helper's standard is top notch quality!
2) admin check on us regularly to make sure everything is good and in place.
3) efficient and helpful when we need to make special arrangement.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Great cleaning!

Everything from the start was made easy. The app listed all you need to know and access, from appointments to rescheduling, to even chatting with your appointed helper.

My helper for the day was really great. She was punctual, and got straight away to her work. She started with the areas that I wanted her to clean and by the time she was done, everything was looking clean and new.

She organised the items after she has cleaned the area and I was overall really happy with the cleaning. Good job!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Satisfaction Services

Overall I am satisfied with the services provided by your agency. As they have been responsible and highly responsive so far. However, the only drawback is that the vouchers provided generally cannot utilized for the regular services that I use. As a result, they are not useful to me. I would appreciate it if you could improve this.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

My assigned helper Su Su is always…

My assigned helper Su Su is always punctual and trustworthy. I had an emergency and had to leave home before she came and she came and did the chores well and even follow-up with a call to ask how everything is.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Years of using. We are still here.

I’ve been using Helpling on and off for several years — coming back, pausing, and restarting depending on our needs. Over the years, I’ve tried quite a number of different cleaners through the platform. There are definitely some who are excellent, while others are more average and simply meet the basic expectations.

One of the main reasons I keep coming back to Helpling is the familiarity and convenience. And also their Aug's promotion that made us try again. Haha.

Also, platform is easy to use for booking and arranging cleaning sessions, and I particularly appreciate having WhatsApp communication in addition to the app. It makes coordinating arrangements much easier and more convenient.

In terms of pricing, Helpling isn’t necessarily the cheapest option out there, and there are certainly other cleaning companies offering lower rates. For me, the convenience and familiarity have always been part of the reason I’ve been willing to pay a little more.

However, after yesterday’s cleaning session, I’ve decided to continue with Helpling again on a biweekly basis. They matched us with an amazing cleaner who really impressed me with her professionalism, attention to detail and overall attitude.

At the end of the day, while cheaper alternatives are available, I believe professionalism and quality are worth paying a little extra for. Having a reliable and professional cleaner makes a big difference, and this particular experience reminded me why I’ve continued to return to Helpling over the years.

Thank you, Helpling, and especially to the cleaner who did such a great job yesterday. I’m looking forward to continuing our biweekly cleaning arrangement!

31 August 2026
Unprompted review

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