Helpling Singapore Reviews 

4,369
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, punctual, and hardworking staff who deliver exceptional cleaning standards and leave homes sparkling clean. Consumers also appreciate the prompt and very helpful customer service team, noting how easy and convenient it is to schedule appointments and manage cleaning arrangements. However, some people mentioned minor drawbacks such as vouchers that cannot be applied to regular services, unreturned chat messages, or website interfaces that feel unintuitive. Despite these occasional hurdles, reviewers remain extremely satisfied overall and continue using the reliable home cleaning services.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that cleaners are punctual, polite, meticulous, and... See more

Service

Reviewers highlight high satisfaction with the cleaning service, noting that helpers are punctual, thorough,... See more

User experience

Clients share positive opinions on user experience, noting that the app is easy to use, intuitive, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful, patient,... See more

Quality

Customers consistently note positive experiences with quality, expressing high satisfaction and appreciation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have booked a couple of once off cleaning for major holidays. So far, i am impressed with the cleaning. Now, i engaged a helper to come every 2 weeks for general cleaning, as i like her standard of... See more

Rated 5 out of 5 stars

Our cleaner, Naw Blessing Phaw, is amazing! She’s always on time, she always proactively re-confirms a day in advance, she’s super kind, and then she leaves our house ‘shining’ every time. A huge plea... See more

Rated 5 out of 5 stars

She is hardworking, understands conversation well, and polite. My wife and I we are happy with her performance. We want to apologise because we go overseas for trips 4 to 6 weeks per year, and... See more

Rated 5 out of 5 stars

Helpling is a company that provides home cleaning services. Got a fortnightly 3-hour cleaning service and it’s been great so far! The cleaner is friendly, professional and meticulous in her work. I wo... See more


Company details

  1. Cleaning Service

Written by the company

✓ Trusted 5-star Concierge For Home Services ✓ Trusted & Legal Service Providers ✓ Full Satisfaction Guaranteed


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(4,369)

1,052 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpling is reliable as usual

Helpling is reliable as usual. Had a different Helpling this time as the regular is away. Glad to say no issue at all and the temporary Helpling is just as good - friendly, diligent and punctual. Always a blessing to have reliable and good help.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant experience!

Easy to use and intuitive app. The customer service is also very prompt and helpful. Cleaner assigned is also of high quality. Will not hesitate to use again!

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Our cleaner, Naw Blessing Phaw, is amazing! She’s always on time, she always proactively re-confirms a day in advance, she’s super kind, and then she leaves our house ‘shining’ every time. A huge pleasure and help to have her helping out with weekly cleaning. The biggest recommendation from our side!

23 August 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is good and…

The customer service is good and responsive. Able to make amendment easily to fit my schedule. The pricing is on the higher side compared to other service provider.

25 August 2026
Unprompted review
Rated 4 out of 5 stars

Ei Zin was punctual and friendly

Ei Zin was punctual and friendly. However, she didn’t clean the kids bedroom like I asked and instead cleaned the study room. I hope she’ll come to check with me in future, if she wasn’t sure.

19 August 2026
Unprompted review

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