Henry Krank & Co Reviews 310

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and courteous demeanor, making every interaction pleasant and productive. The company is frequently highlighted for its wide range of products, especially for shooting equipment, reloading supplies, and historical firearms, often described as a go-to source for various needs. Reviewers appreciate the efficient service, whether online or in-store, with many noting the straightforward ordering process, fast delivery, and well-packaged items. However, some customers experienced issues with the website's basket/payment pages, while others noted that packaging for certain items could be improved to prevent damage during transit. A few other people also felt that there were problems with communication regarding order notifications and invoices.

What people talk about most

Product

Consumers consistently express satisfaction with the products, highlighting their high quality, variety, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness.... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Users consistently report positive interactions with the delivery service, frequently highlighting... See more

Order

Clients share positive opinions on order, highlighting the ease and efficiency of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TOP SHOP Called Kranks last week looking for spare part for a primer press after it broke, spoke to a gentleman called Derek told to ring back he would look through spares box to see if they had one... See more

Rated 5 out of 5 stars

After years of being involved in the shooting fraternity, from target clubs to pest control , I can truly say that this company has the Knowledge to sort your supply problem’s, from ammo to the thing... See more

Rated 5 out of 5 stars

Henry Krank is such a long established and well known supplier they were my first choice when I needed some black powder items. The items I required were in stock and at competitive prices. Their webs... See more

Rated 5 out of 5 stars

Being new to reloading and after speaking to experienced members of our club, I was directed to the Henry Krank website. I found all items available a bit confusing! I rang HK and was given great adv... See more


Company details

  1. Gun shop
  2. Ammunition supplier
  3. Art & Antiques
  4. Sporting Goods Shop

Written by the company

Henry Krank & Company Ltd has been well-known in the UK gun trade for over 40 years. With a combined knowledge of the industry spanning several decades, the team at Henry Krank & Company delivers a wealth of information on everything for shooters and collectors.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have dealt with Kranks for many years…

I have dealt with Kranks for many years for normal shooting supplies but also for all my black powder requirements. I have always found them more than helpful, going out of their way to give good sound advice and help. I highly recommend them.

23 May 2024
Unprompted review
Rated 2 out of 5 stars

Bore light was so dim you can only see…

Bore light was so dim you can only see a pin head of light in a dark room.Tried both batteries must be faulty. Contacted HK via emails, No response in 3 days. It has now been refunded for the faulty torch only. I had to pay the return postage.
Poor after sales service.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

A fascinating range of products with good service.

First class product range and everyone knowledgeable.
Efficient mail order process. Well structured website.
The shop itself is quite unique and full of interest.
Overall it feels like a modern business operating effectively but retaining a real old school touch.
Recommended.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Staff very knowledgable. Out of all the things that I have ordered from them only one item has ever been lost but it was Royal Mail at fault and not Kranks.
Long may you continue serving the shooting community.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

A national treasure of a gun shop

A national treasure of a gun shop. I was the manager of Formby gun shop for a few years before it shut and can confirm they always gave great service both to the trade and personally.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Professional service

I emailed regarding a small part for a lee die...within hours I received an email from Derek confirming item was in stock...promptly ordered and dispatched same day ..brilliant service

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Living in the Isle of Man.

Seeing how we live in the Isle of Man, things are a little bit more difficult to get supplies for Shooting, and saying that Henry cranks Go out the way to make things as easy as possible for us. Much appreciated and thank you,Don.

1 January 2024
Unprompted review
Rated 5 out of 5 stars

Unpretentious

Unpretentious, professional and appropriate advice in warm friendly surroundings. Whether you're an airgun or firearm certification fan this shop offers equal opportunity for advice, supplies and accessories in abundance. This is a true down to earth gun shop. You'll get exactly what you expect here, and if they can't assist you they'll certainly point you in the direction that can. Gun shops like these are a common treasury for every type of shooter, and should be kept alive for all to benefit from. Many thanks.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Spare Parts

I have used Henry Krank and Company for spare parts for my Uberti carbine and the service was absolutely fantastic, quick service and quick delivery.A five star service from a five star company

6 September 2023
Unprompted review
Rated 5 out of 5 stars

A very comprehensive shop of parts and…

A very comprehensive shop of parts and accessories for the shooter, cheerful staff, and as helpful as could be. Truly recommend shopping there ! as most things are available on line (post) it makes for an easy shopping experience and saves on fuel to go for.

2 November 2023
Unprompted review

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