Henry Krank & Co Reviews 310

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and courteous demeanor, making every interaction pleasant and productive. The company is frequently highlighted for its wide range of products, especially for shooting equipment, reloading supplies, and historical firearms, often described as a go-to source for various needs. Reviewers appreciate the efficient service, whether online or in-store, with many noting the straightforward ordering process, fast delivery, and well-packaged items. However, some customers experienced issues with the website's basket/payment pages, while others noted that packaging for certain items could be improved to prevent damage during transit. A few other people also felt that there were problems with communication regarding order notifications and invoices.

What people talk about most

Product

Consumers consistently express satisfaction with the products, highlighting their high quality, variety, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness.... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Users consistently report positive interactions with the delivery service, frequently highlighting... See more

Order

Clients share positive opinions on order, highlighting the ease and efficiency of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TOP SHOP Called Kranks last week looking for spare part for a primer press after it broke, spoke to a gentleman called Derek told to ring back he would look through spares box to see if they had one... See more

Rated 5 out of 5 stars

After years of being involved in the shooting fraternity, from target clubs to pest control , I can truly say that this company has the Knowledge to sort your supply problem’s, from ammo to the thing... See more

Rated 5 out of 5 stars

Henry Krank is such a long established and well known supplier they were my first choice when I needed some black powder items. The items I required were in stock and at competitive prices. Their webs... See more

Rated 5 out of 5 stars

Being new to reloading and after speaking to experienced members of our club, I was directed to the Henry Krank website. I found all items available a bit confusing! I rang HK and was given great adv... See more


Company details

  1. Gun shop
  2. Ammunition supplier
  3. Art & Antiques
  4. Sporting Goods Shop

Written by the company

Henry Krank & Company Ltd has been well-known in the UK gun trade for over 40 years. With a combined knowledge of the industry spanning several decades, the team at Henry Krank & Company delivers a wealth of information on everything for shooters and collectors.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very pleasant

Very pleasant, and very helpful, knowledgeable staff. They are at the top of their game, and second to none.
I would gladly give ten stars. In fact, I will ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for keeping me informed of…

Thank you for keeping me informed of what you have. Sometime I will make a visit to see you I understand that I have to make a appointment and have my FAC with me I will contact you when I can put aside a day or best part of it
All the best
Greg

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Spot on!

The Henry Krank team were very helpful, friendly and knowledgeable.
They found all the bits I needed for my project and got them delivered to me quickly.
Special thanks to Gareth for the extra help and advice.
Cheers guys.
Spot on!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

A good firm to deal with whatever your experience.

Having been a gunsmith for over 50 years I have purchase various items and firearms from Henry Krank. The staff who work there are friendly and knowledgeable. In my dealings with this company and its staff, I have always been pleased with the service I have received, and have always been dealt with to a high professional standard. Paul R. Atkins

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Customer service second to none

Customer service second to none .
I wondered where my parcel was as had ordered on a Thursday .
Concerned had a winge .
Turned out it was all my fault .
Had not read that orders , only dispatched on Wednesdays . So my bad !
Had replies to my questions immediately via email and 3 attempts to contact me by phone.
Absolute delight talking to the lady on the phone dealing with my order . She went the extra mile , it was completely my fault, I apologized but she wouldn’t have any of it .
Breath of fresh air , talking to such a down to earth helpful professional young lady , that went that extra mile . Package was delivered the next day , well packed .
Will definitely use this company again . Highly recommended

13 March 2025
Unprompted review
Rated 5 out of 5 stars

This company are so good just felt I…

This company are so good just felt I had to review them as I’ve now made quite a few purchases from them and need to say that their prices are hard to beat, a very extensive stock and the service is excellent. They are my absolute go to without question.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer experience

Fantastic customer experience.
Realistic prices on antiques & other goods . Knowledgeable & helpful staff . I have always been happy with their services & Henry Krank will always be the first place I go to .I received my latest purchase in around 22 hours after order & it was exactly as described .

18 February 2025
Unprompted review
Rated 5 out of 5 stars

This is a truly outstanding company

This is a truly outstanding company. In the last two weeks, orders placed mid afternoon have been delivered by 10am the next day. The product range in stock is perhaps the best in the UK. Very highly recommended.

22 January 2025
Unprompted review

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