The product selection and pricing at HerbsPro were good, but my order arrived much later than expected and customer service was slow to respond. Packaging was also less secure than I hoped. Decent ove... See more
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Phew! I have actually made an order before coming here for reviews and I was even convinced I have been scammed.i had to ask chatgpt and it said Herbspro is legit.longstory short,I just recieved my or... See more
I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was in... See more
Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line. Unfortunately received only 8 of 12 cans (... See more
Company details
Written by the company
Herbspro.com is an esteemed online retailer that offers a wide range of health and wellness products to customers seeking natural alternatives for their well-being. With a mission to provide high-quality products at affordable prices, Herbspro.com has established itself as a trusted source for nutritional supplements, herbal remedies, personal care items, and more. One of the standout features of Herbspro.com is its extensive selection of products. Whether you're looking for vitamins, herbs, beauty products, or pet care supplies, Herbspro.com has you covered. The website is designed to be user-friendly, allowing customers to easily navigate and find the products they need. Herbspro.com takes pride in sourcing products from reputable brands known for their commitment to quality and efficacy. With a focus on natural and organic ingredients, customers can trust that the products they purchase meet rigorous standards. The company also places a strong emphasis on customer satisfaction. From the moment you visit the website to the delivery of your order, Herbspro.com aims to provide a seamless and enjoyable shopping experience. Their customer support team is responsive and knowledgeable, ready to assist with any inquiries or concerns. Furthermore, Herbspro.com offers competitive pricing, making health and wellness products accessible to a wide range of customers. They often provide discounts and promotions, allowing customers to save even more on their purchases. With its comprehensive product range, commitment to quality, exceptional customer service, and affordability, Herbspro.com stands out as a reliable and trusted online retailer in the health and wellness industry. Whether you're seeking natural supplements, herbal remedies, or personal care products, Herbspro.com is a go-to destination for all your needs. Popular Brands Now Foods, Natrol, Naturally Vitamins, Bausch And Lomb, Life Extension, Just For Men, Solaray, Nutricology/ Allergy Research Group, Alli, Source Naturals, Sunmark, Solgar, Nature's Bounty, New Chapter, BD, Herb Pharm, Nestle Healthcare Nutrition, Triple Leaf Tea, Fleet, McKesson, Biotene, 21st Century, Kal, Doctors Best, Garden of Life, Nature's Answer, Old Spice, Coricidin Hbp, Bulletproof, Bach Flower Remedies, Gum, Dr. Christophers Formulas, Emerita, MyChelle Dermaceuticals, Flower Essence Services, Surya Brasil, Curalin, Nature's Truth, Windmill Health, Lansinoh Laboratories, Om Mushrooms, Hylands, Bion Tears, Nature's Blend, Systane, Eclectic Herb, Oraquick, Puritan's Pride, Rapid Fire, Alacer
Contact info
31909 Hayman St. , 94544, Hayward, United States
- 510-324-2900
- support@herbspro.com
- www.herbspro.com
3.4
Average
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I put my order on on Nov 8th didn't…
I put my order on on Nov 8th didn't receive product till Nov 26th. I tried to contact co to see where my order was, couldn't get in touch with anyone.
28 November 2024
Reply from Herbspro
Dear customer
We responded to all the emails you sent us over a month ago. If you did not receive our replies, please check your spam or junk email folder, as they may have been filtered there.
Your order had a major delay since our distributor failed to deliver the products on the proper time. We shipped the order on Nov 22 and this was delivered on Nov 28
https://webtrack.dhlglobalmail.com/orders/33812411227743726/details/9261299999168311612611
We sincerely apologize for the inconvenience
Thank you
Customer Service
No delivery, just a weird refund after 9 days
I ordered stuff. Instead of sending me stuff I ordered, 9 days later they cancelled and refunded without a proper explanation.
During those 9 days I relied on them delivering it and trusted it would be there. Now I don't have the stuff and have to start searching for it elsewhere.
It was a very disappointing experience. It's not how a trustworthy company would treat their customers.
EDIT: Regarding your response - the e-mail you sent did not include any clear action I could take to resolve the issue. It was full of general, non-actionable statements that meant nothing to me when I read it. As you can see from my review - you have failed to inform me what the issue was and how to resolve it.
26 November 2024
Unprompted review
Reply from Herbspro
Dear customer
We regret to inform you that your order was automatically placed on hold because the billing address provided did not match the credit card's registered address and the payment could not be verified or collected.
Since we did not receive a response to our email addressing this issue, we had to cancel the order after waiting several days.
We sincerely apologize for any inconvenience this may have caused. If you wish to place a new order, please ensure that the billing information matches your credit card details to avoid delays.
If you have any questions or need assistance, please do not hesitate to contact us
Thank you
Customer Service
SEARCH….THEN CLICK SEND!!!
Great experience! Fast shipping and easy to find what I was shopping for. Great selection to choose from also!
24 November 2024
Shipping took longer than expected but…
Shipping took longer than expected but Items came and some boxes were crushed. But all have good exp dates. Thanks
24 November 2024
Fast
Fast, reliable service. Only place I still get my favorite wet dryer sheets.
7 November 2024
Unprompted review
Delighted!
Order was filled with the exact products I ordered, and they arrived in perfect condition.
Very pleased - thank you!
22 November 2024
Competitive Pricing and Reliable
My purchase was reasonably priced and came timely. I will buy from Herbspro again!
22 November 2024
Herbspro is a joke
Herbspro is a joke. I ordered a product, then was asked to send them a copy of my credit card statement, then, received a phone call that the order was shipped. I received a text hoping I enjoyed the product. Next day, told order cancelled, out of stock. The whole fiasco took 3 weeks. What a joke, on me.
21 November 2024
Unprompted review
It was easy!
21 November 2024
Update - a good company, took great care shipping, been challenging to return but is getting sorted out, seller certainly responsive!
I wanted a different product, and have been asking to return what I was sent and I have been *unable* to receive the information for a return. I've asked multiple times and have been ghosted by the company at this point. I was very optimistic and loved the care they took in sending the order but would sadly not advise anyone to order from HerbsPro given the seemingly false advertising when it comes to 'no questions asked' returns. A bummer, seems like a good company but buyer beware, we are now stuck with our order and out the money it seems.
Updated- I’ve sent the return in but it seems from this message that the seller has not received it. I appreciated the response and ability to return. Seems like a fine company, would’ve been great, packaged really nicely, just not the product we’d wanted. Not the company’s fault and again I have indeed returned the shipment via usps and the return label, so not my fault either for the delay. Really hoping this puts an end to this. Am certain that others would have a wonderful experience, they took great care shipping. I have simply had a more frustrating and less than delightful experience. I’m sure it is just my own situation. They have certainly responded to the return. Hoping usps gets it to them shortly. Thanks.
18 November 2024
Reply from Herbspro
Dear customer
We provided you with a return label as a courtesy a few days ago, even though the product you wanted to return was not incorrect but no longer needed. Typically, we only provide return labels for items that were shipped in error.
We are currently awaiting the return of the item to proceed with your refund.
We apologize for any inconvenience this may have caused and appreciate your understanding
Thank you
Customer Service
Terrible shipping time!!!!
19 November 2024
Delayed Order and No Response
I placed an order on 10/20/2024, and it was shipped on 10/26/2024. However, I have not received my order to date. I have sent several emails but have not received any response or an estimated delivery date. This lack of communication is very frustrating. I expected better customer service and timely updates regarding my order status. I am disappointed with the overall experience and hope to receive my order or at least an update soon.
20 October 2024
Unprompted review
Reply from Herbspro
Dear customer
What we can see from the order it still shows in transit and is stuck with customs since 1st Nov. We have been monitoring the tracking information for the past few days, but unfortunately, it appears that the shipment is stuck and has not shown any updates.
As a result, we are proceeding with the refund for your order. If the items happen to arrive in the future, you are welcome to keep them as a courtesy.
We sincerely apologize for the inconvenience this situation may have caused
Thanks you
Customer Service
Good site for medical needs
Sorted out an issue that was rather minor but left me feeling slightly frustrated. However it was solved and a shipping refund was given to me. Good quality products will shop again
15 November 2024
Unprompted review
Service was good but too many emails
Service was good, you guys are over. Whelming me with emails, I've asked you twice to cut down the emails or get rid of them. That's my only problem with the company. And there are multiple emails daily.If you cannot control it, then please take me off the list
17 November 2024
Twice you have sent me the incorrect…
Twice you have sent me the incorrect order. I am still waiting for the return info on the second order.
16 November 2024
Reply from Herbspro
Dear customer
We provided a return label for the item, and we’ve successfully processed the refund for the returned item. Please check with your bank to confirm that the refund has been reflected in your account.
We sincerely apologize for any inconvenience this situation may have caused. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you
Customer Service
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