The product selection and pricing at HerbsPro were good, but my order arrived much later than expected and customer service was slow to respond. Packaging was also less secure than I hoped. Decent ove... See more
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Review summary
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Reviews shaping this summary
Phew! I have actually made an order before coming here for reviews and I was even convinced I have been scammed.i had to ask chatgpt and it said Herbspro is legit.longstory short,I just recieved my or... See more
I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was in... See more
Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line. Unfortunately received only 8 of 12 cans (... See more
Company details
Written by the company
Herbspro.com is an esteemed online retailer that offers a wide range of health and wellness products to customers seeking natural alternatives for their well-being. With a mission to provide high-quality products at affordable prices, Herbspro.com has established itself as a trusted source for nutritional supplements, herbal remedies, personal care items, and more. One of the standout features of Herbspro.com is its extensive selection of products. Whether you're looking for vitamins, herbs, beauty products, or pet care supplies, Herbspro.com has you covered. The website is designed to be user-friendly, allowing customers to easily navigate and find the products they need. Herbspro.com takes pride in sourcing products from reputable brands known for their commitment to quality and efficacy. With a focus on natural and organic ingredients, customers can trust that the products they purchase meet rigorous standards. The company also places a strong emphasis on customer satisfaction. From the moment you visit the website to the delivery of your order, Herbspro.com aims to provide a seamless and enjoyable shopping experience. Their customer support team is responsive and knowledgeable, ready to assist with any inquiries or concerns. Furthermore, Herbspro.com offers competitive pricing, making health and wellness products accessible to a wide range of customers. They often provide discounts and promotions, allowing customers to save even more on their purchases. With its comprehensive product range, commitment to quality, exceptional customer service, and affordability, Herbspro.com stands out as a reliable and trusted online retailer in the health and wellness industry. Whether you're seeking natural supplements, herbal remedies, or personal care products, Herbspro.com is a go-to destination for all your needs. Popular Brands Now Foods, Natrol, Naturally Vitamins, Bausch And Lomb, Life Extension, Just For Men, Solaray, Nutricology/ Allergy Research Group, Alli, Source Naturals, Sunmark, Solgar, Nature's Bounty, New Chapter, BD, Herb Pharm, Nestle Healthcare Nutrition, Triple Leaf Tea, Fleet, McKesson, Biotene, 21st Century, Kal, Doctors Best, Garden of Life, Nature's Answer, Old Spice, Coricidin Hbp, Bulletproof, Bach Flower Remedies, Gum, Dr. Christophers Formulas, Emerita, MyChelle Dermaceuticals, Flower Essence Services, Surya Brasil, Curalin, Nature's Truth, Windmill Health, Lansinoh Laboratories, Om Mushrooms, Hylands, Bion Tears, Nature's Blend, Systane, Eclectic Herb, Oraquick, Puritan's Pride, Rapid Fire, Alacer
Contact info
31909 Hayman St. , 94544, Hayward, United States
- 510-324-2900
- support@herbspro.com
- www.herbspro.com
3.4
Average
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I didn’t receive what I ordered
I didn’t receive what I ordered. Customer service representative was not helpful.
15 December 2024
Reply from Herbspro
Dear Customer,
We noticed that we have not received any communication from you regarding an issue with your order via email. If you have any questions or concerns, please feel free to reach out to us.
You can contact us by phone at 510-324-2900 or via email at support@herbspro.com
Thank you
Customer service
Good product
Good product, it does its job, it arrived well, on time. I always use it, with excellent results, it reduces appetite. Happy with my purchase
15 December 2024
See my December 10th letter and…
See my December 10th letter and accompanying photographs.
12 December 2024
Reply from Herbspro
Dear Customer,
We noticed that the last email we received from you was dated November 27. If you have any questions or concerns about your order, please don't hesitate to reach out to us.
You can contact us by phone at 510-324-2900 or by email at support@herbspro.com.
Thank you for choosing HerbsPro. We’re here to assist you!
Thank you
Customer Service
Never received my fedexp package
Never received my fedexp package. Now I have to wait a few more days before can try to get a refund.
12 December 2024
Reply from Herbspro
Dear Customer,
Yesterday, we submitted a claim to Savedby regarding the issue with the second package we shipped to you as you communicate about this issue yesterday Dec 16. The claim has been approved today Dec 17, and Savedby is now processing your refund.
Please check your email for confirmation of the approval.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you
Customer Service
Easy to use website
Easy to use website, super fast shipping. The way business should be done. I'll be back.
12 December 2024
NEVER RECEIVED THE ORDER FOR OVER 2…
NEVER RECEIVED THE ORDER FOR OVER 2 WEEKS THIS IS THE WORST CUSTOMER SERVICE EVER
10 December 2024
Reply from Herbspro
Dear customer
As outlined in our shipping policies, we ship probiotic products on Mondays, Tuesdays, and Wednesdays to ensure delivery within two days:
https://www.herbspro.com/pages/shipping-policy
Your order was placed on November 19. However, it was received too late to be shipped during that week. Consequently, we scheduled it for the following week. Unfortunately, due to the Thanksgiving holiday, we anticipated potential delays, as packages might be held by the carrier over the extended weekend.
To ensure the safe and timely delivery of your order, we rescheduled the shipping date to December 4. The package was successfully delivered within two days on December 6 via FedEx.
https://www.fedex.com/fedextrack/?trknbr=282090490860&trkqual=2460636000~282090490860~FX
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Thank you
Customer Service
This been my third time ordering from…
This been my third time ordering from you it’s been easy to place order products well advertised and prices are reasonable. Fast delivery I’m very much pleased with my teas. I’m a continuous customer always. Keep up the good work and thank you all. Merry Christmas
1 December 2024
Order processed and delivered in timely…
Order processed and delivered in timely manner.
9 December 2024
Great selection, not the greatest prices
Great products. I could, however, find most products at more affordable prices and free shipping.
26 December 2023
I ordered a specific formula for babies…
I ordered a specific formula for babies under 6 months. They shipped formula for babies over 6 months. I sent an email asking for the original order to be fulfilled but all I received is the option to return the formula. You shouldn't advertise that you have a formula that you don't have.
5 December 2024
Reply from Herbspro
Dear Customer
Unfortunately, due to an error on the system, the product was incorrectly listed in our inventory. As a result, we offered the Stage 1 formula but mistakenly shipped the Stage 2 formula instead.
To address this, we provided a return label to all customers who ordered this item, as we understand it was not the product you intended to purchase.
Regrettably, the Stage 1 formula is currently out of stock, so we are offering refunds for the returned items. Rest assured, we will process your refund as soon as we receive the returned item at our warehouse.
Thank you
Customer Service
I did not receive the correct items so…
I did not receive the correct items so returned items to you 2 weeks ago. I really wanted the correct items shipped to me but it looks like you decided to refund my money. I have not received my refund.
4 December 2024
Reply from Herbspro
Dear customer
We provided a return label on November 22, and the package arrived at our warehouse on December 3. The refund was processed on December 6, and we sent you an email confirmation regarding the refund.
If you have not seen the funds reflected in your account yet, we recommend checking with your bank to verify the status of the refund.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we resolved this issue. If you have any further concerns, please don’t hesitate to reach out.
Thank you
Customer Service
I received my order without any problems
4 December 2024
Terrible
On November 1, 2024, I purchased a product from HerbsPro, it was Omron, Omron Blood Pressure. The delivery service could not deliver it to me because the seller filled out the declaration incorrectly. I contacted customer support but they assured me that the item was on its way to me and provided a tracking link. I looked at this link and it said that the item was indeed returned to the seller. I wrote to the support service again on November 27, but seven days have passed and they have not answered me. It's terrible that they ignored my letter without any reply or apology.
Looks like a scam. I'm still waiting for an answer, but it's sad. I advise you not to order goods from them.
Good luck to all!
4 December 2024
Unprompted review
Reply from Herbspro
We sincerely apologize for the inconvenience caused by this situation.
It appears that the package was lost in transit, and there have been no further updates since November 15. You can review the tracking details here: https://a1.asendiausa.com/tracking/?trackingnumber=2C05235EB93B47B7B9A0E46EB503F27D
To resolve this issue, we have processed a full refund for your order. The refunded amount should be reflected on your credit card shortly.
If you have any further questions or concerns, please don’t hesitate to contact us. We appreciate your understanding and regret the inconvenience this has caused.
Thank you
Customer Service
Fast shipping
Fast shipping. Could have included more information about product and usage.
2 December 2024
An honest company
My first order a few weeks ago had a shipping error. It was short one bottle I called & get an email saying they will check the problem for a few days. it took about 1 week and a credit was made on my credit card. I was impressed on the honesty so when I needed another product I placed an order for that new product
2 December 2024
I found the product I wanted
I found the product I wanted at HerbsPro. They got it to me in a reasonable time at a good price with affordable shipping. I plan to purchase more in the future.
18 November 2024
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