The product selection and pricing at HerbsPro were good, but my order arrived much later than expected and customer service was slow to respond. Packaging was also less secure than I hoped. Decent ove... See more
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Review summary
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Phew! I have actually made an order before coming here for reviews and I was even convinced I have been scammed.i had to ask chatgpt and it said Herbspro is legit.longstory short,I just recieved my or... See more
I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was in... See more
Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line. Unfortunately received only 8 of 12 cans (... See more
Company details
Written by the company
Herbspro.com is an esteemed online retailer that offers a wide range of health and wellness products to customers seeking natural alternatives for their well-being. With a mission to provide high-quality products at affordable prices, Herbspro.com has established itself as a trusted source for nutritional supplements, herbal remedies, personal care items, and more. One of the standout features of Herbspro.com is its extensive selection of products. Whether you're looking for vitamins, herbs, beauty products, or pet care supplies, Herbspro.com has you covered. The website is designed to be user-friendly, allowing customers to easily navigate and find the products they need. Herbspro.com takes pride in sourcing products from reputable brands known for their commitment to quality and efficacy. With a focus on natural and organic ingredients, customers can trust that the products they purchase meet rigorous standards. The company also places a strong emphasis on customer satisfaction. From the moment you visit the website to the delivery of your order, Herbspro.com aims to provide a seamless and enjoyable shopping experience. Their customer support team is responsive and knowledgeable, ready to assist with any inquiries or concerns. Furthermore, Herbspro.com offers competitive pricing, making health and wellness products accessible to a wide range of customers. They often provide discounts and promotions, allowing customers to save even more on their purchases. With its comprehensive product range, commitment to quality, exceptional customer service, and affordability, Herbspro.com stands out as a reliable and trusted online retailer in the health and wellness industry. Whether you're seeking natural supplements, herbal remedies, or personal care products, Herbspro.com is a go-to destination for all your needs. Popular Brands Now Foods, Natrol, Naturally Vitamins, Bausch And Lomb, Life Extension, Just For Men, Solaray, Nutricology/ Allergy Research Group, Alli, Source Naturals, Sunmark, Solgar, Nature's Bounty, New Chapter, BD, Herb Pharm, Nestle Healthcare Nutrition, Triple Leaf Tea, Fleet, McKesson, Biotene, 21st Century, Kal, Doctors Best, Garden of Life, Nature's Answer, Old Spice, Coricidin Hbp, Bulletproof, Bach Flower Remedies, Gum, Dr. Christophers Formulas, Emerita, MyChelle Dermaceuticals, Flower Essence Services, Surya Brasil, Curalin, Nature's Truth, Windmill Health, Lansinoh Laboratories, Om Mushrooms, Hylands, Bion Tears, Nature's Blend, Systane, Eclectic Herb, Oraquick, Puritan's Pride, Rapid Fire, Alacer
Contact info
31909 Hayman St. , 94544, Hayward, United States
- 510-324-2900
- support@herbspro.com
- www.herbspro.com
3.4
Average
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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This is so easy to order from.
7 February 2025
You sent the wrong product
You sent the wrong product. I ordered the purple bottle/box as evidenced by my confirmation email photo. You sent the blue bottle/box which contains way less ingredients mgs as the purple bottle. I told you this as soon as I opened the package but you never replied. So here is your one star review.
4 February 2025
Reply from Herbspro
Dear customer
On January 30, you reached out to us regarding this issue, and we responded the same day with a return label for the item.
Unfortunately, we never received a reply. When we contacted you by phone, we requested that you check your spam folder for our email and we offered a new return label. You informed us that the incorrect product you received had already been opened and was in use.
We sincerely apologize for any inconvenience this may have caused. Please let us know if we can assist you further.
Thank you
Customer Service
Selection of product and price was very…
Selection of product and price was very good.
4 February 2025
Dishonest Company
Dishonest company and I would give negative stars if I could. It's been almost 2 weeks since I placed an order and my package says it's still in California and in fact the post office never even received anything from them to ship to me. I live in Michigan and when I tried to send multiple Emails they never replied. You stole my money and won't make it right. This company is a disgrace. DO NOT BUY FROM THIS COMPANY.
2 February 2025
Unprompted review
Reply from Herbspro
Dear customer
Unfortunately, we did not receive any emails at our customer service address support@herbspro.com. There are similarly named companies, so it’s possible you may have contacted one of them by mistake.
We attempted to reach you by phone and left a voicemail regarding your order. Additionally, we have filed a claim with Savedby Package Protection due to the lack of tracking updates for your package. The claim has been approved, and they are now processing the refund you requested.
We sincerely apologize for the inconvenience and appreciate your patience. Please let us know if you have any further questions.
Thank you
Customer Service
Excellent lotion -- Short plunger
Excellent lotion. Top plunger too short, needs additional 3/4 to 1".
3 February 2025
Shipping issues with no customer support & communication
I ordered four bottles of shampoo. When the bottles arrived, there were only three bottles. I received no notification of this, and no notification that the fourth bottle would shipped at a later date. I tried contacting the company and could not get a hold of a representative. Nobody answered the phone when I called and it was weeks before an email was replied to. My fourth bottle finally arrive this weekend.
Additionally, I purchased the shampoo through this company because the price was significantly lower than buying it at the store. However, when the cost of shipping was factored in (which was more than the four bottles) the price was about the same as if I walked down to the store to buy them. And given the shipping issues, this is what I will be doing next time.
3 February 2025
Reply from Herbspro
Dear Customer
We sincerely apologize for any inconvenience caused.
Your order was shipped in two separate packages. Unfortunately, our distributor experienced delays in delivering the items to our warehouse. As a result, we shipped the available items first on Jan 14 and sent the remaining unit a few days later on Jan 29 .
Both packages have been delivered. However, we apologize if you did not receive the tracking information for the second package via email.
Please let us know if you need any further assistance.
Thank You
Customer Service
I was looking for a very small pill holder…
I was looking for a very small keychain pill-holder on Google, and almost all that I found were too larger, until I came upon herbspro.com offering exactly what I was looking for. The price and delivery were great (so I ordered several, in order to have back-ups in case I lost one)!
30 January 2025
I really like when they have in stock the product I'm interested in
I really like that they handle the products professionally and that the shipping is in a very reasonable time but I love most when the items I'm buying have a good price, I wish they would offer better deals when ordering more than 2 or 3 of the same product
31 January 2025
Very easy to work with and great…
Very easy to work with and great communication through purchas and arrival. Thank you.
27 January 2025
They sent what they wanted
I placed my order for 2 bottles for a specific product. I was sent something else. Seems to be that because they didn't have it they sent what they thought was close enough which it is not. I will not be ordering from these folks again!
24 January 2025
Unprompted review
Reply from Herbspro
Dear Customer
We sincerely apologize for the inconvenience caused.
After reviewing our email system, we found no record of receiving any email from you regarding this issue. As a result, we were unaware that you received the wrong item.
To resolve this, we have sent you an email with a return label for the incorrect item(s). Additionally, we have left you a voicemail regarding this matter. If you are unable to locate the return label, please contact us, and we will be happy to resend it.
We will process your refund as soon as we receive the returned items. Please let us know if you need any further assistance.
Thank you
Customer Service
Absolutely brilliant item
Absolutely brilliant item, works great on my 3 year old frenchies ears, I got one before in uk, but now the uk ones don't have hydrocortisone in, I did get one (it was same price) but it didn't work at all, but luckily I saw Herbspro advertised on Google, and I now have a happy dog again, I would highly recommend this product to anyone who has a dog with bad ears
18 January 2025
Unprompted review
Easy to navigate and transparency of ingredients used
I was looking for an organic medicinal tea. This website was significantly cheaper than when I searched on Amazon. Love the transparency of ingredients used as well!
25 January 2025
Metza
I like that they have the xclear sugar free cough drops available. Not happy with there shipping and not being able to get fast delivery dates. I will go to the shop when it's less that 25 miles.
Jacqueline
24 January 2025
My order came with the protective seal…
My order came with the protective seal punctured and I’ve reached out to the company 3 times with no answer.
25 January 2025
Reply from Herbspro
Dear customer
We have responded to the two emails we received from you on January 22 and January 23 regarding this issue. If you haven’t received our replies, please check your spam or junk folder.
The order has been fully refunded for the damaged items, and the refunded amount should now be reflected on your credit card.
We sincerely apologize for any inconvenience this situation may have caused and appreciate your understanding.
Thank you
Customer Service
I still haven't received a refund for…
I still haven't received a refund for the products I ordered that I never received. But they did charge my credit card for items I did not order. I ordered five bottles of Oregaresp 90 capsules, and they sent five jars of Oregashield cream instead. I have no use for the cream that costs far less than the $184.12 that was charged to my card. When are they even going to respond. I have called and left messages, and emailed concerning this error. I guess I will have to contact the Better Business Bureau. Thanks, Bonnie Hile 7110 Holton Rd., Twin Lake, MI 49457
28 December 2024
Unprompted review
Reply from Herbspro
Dear customer
As we mentioned in our previous response, we provided a return label via email on January 17. Unfortunately, the label has not been used yet, and we have not received the incorrect items, which is necessary for us to process your refund.
Additionally, we have left you a voicemail regarding this matter. If you are having trouble locating the return label, please contact us, and we will be happy to resend it.
We appreciate your prompt attention to this and are here to assist you if needed.
Thank you
Customer Service
Shipment was missing 2 items and they…
Shipment was missing 2 items and they immediately gave me a refund. Easy to order and easy to get in contact with regarding any issues.
24 January 2025
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