The product selection and pricing at HerbsPro were good, but my order arrived much later than expected and customer service was slow to respond. Packaging was also less secure than I hoped. Decent ove... See more
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Review summary
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Reviews shaping this summary
Phew! I have actually made an order before coming here for reviews and I was even convinced I have been scammed.i had to ask chatgpt and it said Herbspro is legit.longstory short,I just recieved my or... See more
I attempted to place an order, but kept getting a message that I wasn’t connecting to the network when I put in my credit card information. Alternately, I would get a message saying information was in... See more
Ordered (12) 15 oz cans of Health Valley Organic Minestrone soup, which is a great product but has been discontinued along with rest of H/V soup line. Unfortunately received only 8 of 12 cans (... See more
Company details
Written by the company
Herbspro.com is an esteemed online retailer that offers a wide range of health and wellness products to customers seeking natural alternatives for their well-being. With a mission to provide high-quality products at affordable prices, Herbspro.com has established itself as a trusted source for nutritional supplements, herbal remedies, personal care items, and more. One of the standout features of Herbspro.com is its extensive selection of products. Whether you're looking for vitamins, herbs, beauty products, or pet care supplies, Herbspro.com has you covered. The website is designed to be user-friendly, allowing customers to easily navigate and find the products they need. Herbspro.com takes pride in sourcing products from reputable brands known for their commitment to quality and efficacy. With a focus on natural and organic ingredients, customers can trust that the products they purchase meet rigorous standards. The company also places a strong emphasis on customer satisfaction. From the moment you visit the website to the delivery of your order, Herbspro.com aims to provide a seamless and enjoyable shopping experience. Their customer support team is responsive and knowledgeable, ready to assist with any inquiries or concerns. Furthermore, Herbspro.com offers competitive pricing, making health and wellness products accessible to a wide range of customers. They often provide discounts and promotions, allowing customers to save even more on their purchases. With its comprehensive product range, commitment to quality, exceptional customer service, and affordability, Herbspro.com stands out as a reliable and trusted online retailer in the health and wellness industry. Whether you're seeking natural supplements, herbal remedies, or personal care products, Herbspro.com is a go-to destination for all your needs. Popular Brands Now Foods, Natrol, Naturally Vitamins, Bausch And Lomb, Life Extension, Just For Men, Solaray, Nutricology/ Allergy Research Group, Alli, Source Naturals, Sunmark, Solgar, Nature's Bounty, New Chapter, BD, Herb Pharm, Nestle Healthcare Nutrition, Triple Leaf Tea, Fleet, McKesson, Biotene, 21st Century, Kal, Doctors Best, Garden of Life, Nature's Answer, Old Spice, Coricidin Hbp, Bulletproof, Bach Flower Remedies, Gum, Dr. Christophers Formulas, Emerita, MyChelle Dermaceuticals, Flower Essence Services, Surya Brasil, Curalin, Nature's Truth, Windmill Health, Lansinoh Laboratories, Om Mushrooms, Hylands, Bion Tears, Nature's Blend, Systane, Eclectic Herb, Oraquick, Puritan's Pride, Rapid Fire, Alacer
Contact info
31909 Hayman St. , 94544, Hayward, United States
- 510-324-2900
- support@herbspro.com
- www.herbspro.com
3.4
Average
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good results
31 December 2024
I didn't like the amount of time it…
I didn't like the amount of time it took to process and receive my order.
30 December 2024
shipping is very expensive
shipping is very expensive, and the order takes too long to ship. Service is good, and everything is reliable, and at a good cost.
18 December 2024
Reply from Herbspro
Dear customer
Our shipping costs are determined based on the weight of the package. This means the cost will depend on the total weight or the number of units in the order.
We sincerely apologize for any inconvenience this may cause. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you
Customer Service
This is a scam website which doubles…
This is a scam website which doubles the cost by the time you go to checkout and doesn’t even provide the break-down of the total cost.
28 December 2024
Unprompted review
Reply from Herbspro
Dear customer
During the checkout process, we always display the total price of the items you’ve selected, including shipping costs and applicable taxes. This breakdown is clearly shown before you proceed with completing your purchase.
If you need assistance placing your order or have any questions, please don’t hesitate to contact us at 510-324-2900. Our representatives will be happy to assist you and address any inquiries you may have.
Thank you
Customer Service
Order took almost two weeks to ship
My order took almost two weeks to even ship. Would have been nice to get an email saying it was delayed. When I called customer service they said it would ship out Friday or Saturday. It didn’t end up shipping until that following Tuesday. We ordered directly through the website instead of on a third party thinking “buy local to save them fees” but I would have gotten it way faster through the third party. Probably won’t be buying anything directly anymore.
26 December 2024
Items arrived on time
Items arrived on time, packaging could have been a little better.
25 December 2024
AAA+ Customer service
I paid the full price for the 4 hair dye products, why did you choose to send me the ones in damaged packaging that you aimed to get rid of?
***********************
Totally unexpected, I received a call from the CS dept. Herbspro sincerely wanted to understand the situation and to resolve my issue. They advised me on the steps they will take to ensure non-occurance. Herbspro also offered to compensate me for the trouble. I am very impressed and felt they truly value the relationships with their customers. Thank you, Herbspro, you have earned one more loyal customer!
24 December 2024
Reply from Herbspro
Dear customer
We have carefully reviewed our email system and, unfortunately, we could not find any record of communication from you regarding an issue with your order.
To resolve this matter promptly, we have sent you an email requesting additional information. Kindly reply to our email at your earliest convenience so we can take the necessary steps to either reship your order or process a refund.
We apologize for any inconvenience this may have caused and are committed to resolving this for you as quickly as possible.
We apologize for the inconvenience caused
Thank you
Customer Service
I ordered from them
I ordered from them, then they sent a few email asking for a bank statement from my credit card "KINDLY SHOWING..." blablabla. I didn't because what the hell? And what website asks this kind of things?!So they cancelled my order......... Very unhappy and I assume the website is a scam.
Edit after their reply: No other business asks for a bank statement after an order. Not even sure that’s legal. If you’re on the fence about using this website, keep looking. Elsewhere.
The email requesting the statement was not even from their website. I had received email from their website confirming the order with this email: info ... herbspro . com
And then I got this random email below coming for this more than shady email (store+19670925412. ... ... t.shopifyemail.com)
Here was the scam email:
Dear Customer,
If you're reading this, it means that our system has successfully receivedyour order!
Right now your order has been placed in a review status, which requires ourFraud Prevention team to have a closer look with state of the art technologythat helps prevent credit card fraud. We take privacy very seriously andwith the recent rise of online fraud, it is important that we take cautionnot to allow an unauthorized party to pass orders through our site withoutyou knowing.
Our team may contact you and ask for additional information during thisprocess. Therefore, it is important to keep an eye on your inbox or spam /junk email folders for any communication from support ..... herbspro.com
If this is your first time with herbspro.com and you wish to further expeditethis process, we kindly suggest that you reply with a scan copy of yourCredit Card statement hiding all the important information EXCEPT last 4digits of your Credit Card, Billing name and Billing address. We use thisinformation for verification purposes only, as this helps our team reviewand proceed with confidence on their decision to either proceed or cancelthis order.
For International Customers- CC statements should be translated (ENGLISHONLY).
Please provide us the details as soon as possible to avoid cancellation of your order.
We appreciate your patience and guarantee your satisfaction!
ThanksHerbspro Team
6 December 2024
Unprompted review
Reply from Herbspro
Dear customer
To help prevent potential fraudulent orders, we do require customers with different billing and shipping addresses to provide a verification document for payment information. This is solely to confirm the details on your order, such as your name and address, while ensuring that all sensitive information on the statement remains hidden.
We previously sent you a request for this verification, but unfortunately, we did not receive a response. As a result, we had to cancel your order.
We sincerely apologize for any inconvenience this may have caused. If you’d like to proceed with your order or require further assistance, please don’t hesitate to contact us.
Thank you
Customer Service
products in stock and quick shipping!
24 December 2024
FAIR PRICING
The items I purchased were fairly priced and were well packaged. They were shipped and delivered within a reasonable time frame. I wouldn't hesitate to shop here again.
3 December 2024
It was timely.
23 December 2024
The order arrived quickly
The order arrived quickly, but a bit roughed up in the packaging dept.
8 December 2024
Nonshipment
Placed my first order on 12/8/2024. As of today, 12/21/2024 this item (an in stock dog toy) still has not shipped. I reached out asking for a shipment/tracking update and I am still waiting without response. How can it take 2 weeks to even ship a single item?
21 December 2024
Unprompted review
Reply from Herbspro
Dear customer
We sincerely apologize for the delay in delivering your order. Unfortunately, our distributor was unable to provide the items on time, and the product was not available in our inventory.
As soon as we became aware of the situation, we notified you of the delay, and we understand that you chose to cancel the order. Please rest assured that no charges were applied to your credit card, as the transaction was voided.
We deeply regret any inconvenience this may have caused and appreciate your understanding.
Thank you
Customer Service
When I was on line the reason I bought…
When I was on line the reason I bought from your company it said delivery 12/2 to 12/5 so I bought from your company since I needed the product ASAP. Well that was false info on website. Did not receive till 12/10. Was very unhappy. I could of got it cheaper and couple days earlier.
19 December 2024
Favorite soap, order up!
I put in a large soap order twice a year with Herbspro as they carry some of my favorite soap, Nubian Heritage. It's great to know I can rely on them to have it in stock (sometimes even on sale! )
I have been a happy customer now for about 5 years. I greatly value their business & find Herbspro to be a wonderful company.
2 December 2024
Better you Magnesium Body Lotion
Great product. Helps so many things, great for arthritis, leg cramps, etc.
18 October 2024
You sent me the wrong items
You sent me the wrong items. I wrote to you as you requested the same evening your package arrived (on Friday...which took 3 weeks to get to me), sending a picture of what I got. Definitely not the same item as on your website or what is pictured on your review request.******
Once I was finally able to make contact with the company by phone, they provided me with a return label so I could sent the incorrect items back, and said they would issue a refund upon receiving my return since the item I'd ordered is now discontinued.
12 December 2024
Reply from Herbspro
Dear Customer,
As we discussed over the phone, it appears that our previous emails were not reaching you. We apologize for this communication issue.
We’re pleased to inform you that we’ve provided a return label for your order. Once the item arrives at our warehouse, we will promptly process your refund.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Sorry for the inconvenience caused
Thank you
Customer Service
Ordering is easy
It was easy for me to find what I was looking for and check out was easy.
25 November 2024
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