0 Star – Avoid at All Costs Heritage Bathrooms has delivered an utterly deplorable experience with a £500 bath marred by a crooked, unsightly plastic logo. This pointless sticker,... See more
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Thank you Heritage Bathrooms for considering my complaint / review 01/08/2025 and making the decision in this instance to replace my rusting toilet seat hinges as a gesture of good will. I very muc... See more
Company replied
We fitted a new Heritage bathroom two years ago. Since then the cold tap cap has come off twice, the toilet cistern has also been repaired twice, the plug chain has broken and the shower head has been... See more
Company replied
WOW! In terms of product quality and service, Heritage Bathrooms is in a league of its own. Excellent staff who really know their stuff - and really care. This is a company that takes time and effort... See more
Company replied
Company details
Information provided by various external sources
Over 30 years ago, we started creating traditional bathrooms with the features, choice and beautiful details demanded by our customers. Today, we’re building on this rich heritage, adding products and ranges inspired by our Trends Panel of leading experts and respected designers that continue to drive our customers’ creativity. From our design classics to the latest ‘wow’ products, we help you express your own Distinctively Individual style.
Contact info
Birch Coppice Business Park, B78 1SG, Dordon, Tamworth, United Kingdom
- 03300 268503
- www.heritagebathrooms.com
3.6
Average
290 reviews
Replied to 71% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Heritage / Bristan Bathroom not fit for purpose. Very disappointed.
We had our new Heritage Bathroom installed 2021 and since then it has been one thing after the other failing. This bathroom furniture is not fit for purpose. We have had ssues with toilet cistern, toilet seat (extremely poor quality) - replaced within 12 months. shower parts diverter and hot/cold failing and having to be replaced. (twice) plugs breaking (once). The quality of the bathroom is extremely poor considering what we paid for it. I have just been told by customer services that I should be doing regular maintenance every 6-12 months on my shower because of limescale?? This is not a simple task and requires getting a plumber in. Everytime they send out new replacement parts (very quickly) I have to pay for a plumber to come and fix which is added up to over a £750 just in plumber costs. If I had known the poor quality, consistantly failing, and the so called need for regular maintenance by a plumber I would NEVER have purchased this Heritage/Bristan bathroom. My bathroom furniture "Gracechurch" has been discontinued and no wonder. It is NOT fit for purpose. Here is one very disappointed and out of pocket customer.
15 October 2024
Unprompted review
Reply from Heritage Bathrooms
Good Morning Liza
Thank you for taking the time to leave us a review, it is very disappointing to learn that you have encountered issues with your products and I offer my sincere apologies.
I will look into this further and contact you directly.
Many Thanks
Andrea
Superb recovery from a product/service issue.
Have now lived with the Heritage Claverton since buying new in 2021 and am having to replace it as it is useless.
The water does not clean right around the bowl so a jug of water is needed.
The push buttons require a utensil to press them if you don't wish to damage your fingers or nails.
Multiple flushes are required to empty contents.
A very badly designed product with no interest from heritage bathrooms.
UPDATE - With any ceramic there can be inconsistancies, with any company there can be the occassional service fail. The proof of a quality, customer orientated company is how they respond to fails. In my case Heritage Bathrooms, specifically Andrea Rushton has been exemplary. An outstanding service recovery which exceeded my expectations. Many thanks Ms. Rushton.
7 October 2024
Unprompted review
Reply from Heritage Bathrooms
Good Morning Keith
Thank you for taking the time to leave us a review. I am very sorry to learn your are unhappy with your experience.
I would like to investigate this further for you and will be in contact to request some additional information which will assist.
Kind Regards Andrea
Good Morning Mr Roberts
Thank you for your kind words and I am pleased to learn you are happy with the resolution.
Kind Regards
Andrea
Excellent Customer Service
My contact was with Heritage Customer Support re a broken tap. My tap from 2002 was no longer sold by Heritage. However, Customer Support searched the old files and specifications, to get me the part number for the faulty valves, which were no longer held by Heritage. Using the part number, I was able to source the items on Amazon and had them delivered next day.
4 October 2024
Reply from Heritage Bathrooms
Good Morning Tom
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received and I am pleased to learn you have managed to source the parts required.
Many Thanks Andrea
Fast & Efficient
25 September 2024
Reply from Heritage Bathrooms
Good Morning Graham
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Thanks Again Andrea
Sadly the chrome hinges on the toilet…
Sadly the chrome hinges on the toilet seats just peel and rust. They are poor quality and need replacing regularly.
7 September 2024
Unprompted review
Reply from Heritage Bathrooms
Good Morning Louisa
Thank you for taking the time to let us know about your experience. At Heritage Bathrooms, our customers are at the heart of the business and by paying close attention to your feedback, we can continually improve our products and services.
Thanks Again Andrea
Knowledgable staff,full range of…
Knowledgable staff,full range of products and prompt delivery.
24 July 2024
Reply from Heritage Bathrooms
Dear Bob. Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received. Many thanks, Emma
Helpful reply to an email question
11 July 2024
Reply from Heritage Bathrooms
Good Morning Vanessa
Thank you for your review, we really appreciate you taking the time to leave us a comment about the service you’ve received.
Thanks Again Andrea
Everything brilliant
11 July 2024
Reply from Heritage Bathrooms
Good Afternoon Tom
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks Andrea
Reply from Heritage Bathrooms
Thank you for leaving us a five star review. We really appreciate you taking the time to leave us such a great comment about the service you’ve received. Thanks again, Emma
Very helpful customer service…
Very helpful customer service department. Resolved the issue without quibbling and in a timely fashion.
7 July 2024
Reply from Heritage Bathrooms
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received. Many Thanks Andrea
Quick response to my enquiry also with…
Quick response to my enquiry also with a follow up..
10 May 2024
Reply from Heritage Bathrooms
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received. Thanks again Andrea
I had a warranty issue which was sorted…
I had a warranty issue which was sorted out very quickly to my satisfaction
I would always buy their products
8 May 2024
Reply from Heritage Bathrooms
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received. Thanks again Andrea
heritage toilet seat .
heritage toilet seat .. screw hinges to seat lid broke only after 6 mths.
fixing plates toilet very poor quality. had to keep tightening up.
27 April 2024
Unprompted review
Reply from Heritage Bathrooms
Thank you for taking the time to let us know about your experience. At Heritage Bathrooms, our customers are at the heart of the business and by paying close attention to your feedback, we can continually improve our products and services.
I’m unaware of your case so I've requested some information so that I can look into this further for you.
If you need any further assistance, please don’t hesitate to contact us either by emailing at enquire@heritagebathrooms.com or by giving us a call on 0330 026 8503.
Faulty goods & lack of customer care.
Faulty goods & lack of customer care.
My supplier ordered a Heritage bath which clearly had manufacturing faults on arrival, the only response from Customer Service was to order a second bath on their normal 48hr delivery. This was also faulty on arrival & again the only response was to order a third bath, no one seemed to care about Heritage's reputation & would not send a replacement on an overnight service at their expense. My supplier got someone to agree to collect the faulty baths the following day & try to send a third bath on the same vehicle. Now 1710 hrs nothing arrived. Would get better service from the DIY's. Order from Heritage's at your peril, for me never again they have completely lost the plot
5 April 2024
Unprompted review
Reply from Heritage Bathrooms
Thank you for taking the time to let us know about your experience. At Heritage Bathrooms , our customers are at the heart of the business and by paying close attention to your feedback, we can continually improve our products and services. Please be assured we take all feedback seriously and your concerns will be used to find new ways that we can enhance our customer experience.
I'm not able to find any details on our system for your case, so if you can send me some more information I’d be happy to investigate this further for you.
Reply from Heritage Bathrooms
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
The whole process from asking if you…
The whole process from asking if you could help to receiving the replacement syphon for our toilet cistern was a pleasure.Everybody we spoke to were so helpful and knowledgeable about the product.
Our bathroom suite is a Heritage Loxleigh which is no longer sold,it was bought in 2007 but you were able to provide spares.What a team.
5 February 2024
Reply from Heritage Bathrooms
Thank you for your review, our Customer Service Department works hard to ensure that we provide the best service we can and I can’t wait to share your comments with the rest of the business.
Reply from Heritage Bathrooms
Thank you for your review! We really appreciate you taking the time to leave us such a great comment about the service you’ve received. Our Customer Service Department works hard to ensure that we provide the best service we can so it's really great to receive such good feedback!
So disappointed with the quality
We had all Heritage brass in our bathroom and it literally lasted a couple of weeks before all the brass started going green and tarnished. I went with Heritage for the quality but I couldn’t be anymore wrong! Everything looks awful already. The plug holes gone tarnished and look rusty. The toilet seat has bubbled and all the brass has gone green and tarnished. I could maybe understand if the bathroom was used all the time but literally it’s been used a handful of times! Wouldn’t recommend.
3 February 2024
Unprompted review
Reply from Heritage Bathrooms
Thank you for taking the time to let us know about your experience. At Heritage Bathrooms, our customers are at the heart of the business and by paying close attention to your feedback, we can continually improve our products and services. Please be assured we take all feedback seriously and your concerns will be used to find new ways that we can enhance our customer experience.
I'm not able to find any details on our system for your case, so if you can send me some more information I’d be happy to investigate this for you.
Helpful finding replacement part
V helpful identifying the right replacement part for our now discontinued shower
4 January 2024
Reply from Heritage Bathrooms
Our customer service team works really hard to provide great customer service so it’s great to receive feedback like this! We really appreciate you taking the time to let us know you were happy with the service you received!
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