I am very disappointed with Heropost. They previously sold “lifetime” plans at a premium, but the development of that platform was effectively halted, and a new product was launched instead. Now the... See more
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I never signed up for their marketing emails. When I tried to unsubscribe, the link didn’t work. I emailed them twice no response. When I logged into their website to sort it out, the only page that... See more
The social media functions they offer aren't 100% working. Which will result in scheduling your content and their software won't post it. Customer Service can't even help. It's a tragedy. Two months... See more
Company replied
Suckered me into buying a "lifetime deal" only to announce a "next gen platform" that I, as a lifetime licensee would have to pay for. Vague promises to continue to develop the "old platform", what... See more
Company replied
Company details
Written by the company
Social media management platform
Contact info
18C-3107 av. des Hotels, G1W 4W5, Quebec, Canada
- support-team@heropost.io
- www.heropost.io
1.2
Bad
112 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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we purchased the lifetime package with…Buttt
we purchased the lifetime package with all of the amenities... so enough we lose access to popular platforms and then the require us to pay to upgrade to a monthly subscription.... besides their shade practices the product is gimpy at best barely works... very disappointed stay away,,,
7 April 2023
Unprompted review
Reply from Heropost
Hi Reginald,
We appreciate you sharing your experience and we understand why you'd feel frustrated.
To clarify: your lifetime access has not been revoked, and all users who purchased the lifetime package continue to have access to the features that were included at the time of purchase — including unlimited posting and support for major platforms such as Facebook, Instagram, YouTube, LinkedIn, Pinterest.
Many lifetime users have already been upgraded for free to our new platform, which includes numerous improvements and fixes. You are not required to pay again — upgrade offers are optional and not a condition for continued use of your lifetime deal.
If you're experiencing issues or limited access, it's possible there's a setup requirement (e.g., Instagram must be a business account connected to a Facebook page). Please reach out to us at support@heropost.io or via chat support on our website, and we’ll be happy to look into it and assist directly.
— The Heropost Team
Scam, not Lifetime as promised.
Scam! When they started I bought the Lifetime membership including upgrades and new features. Now, they want 38$ a month for them. Look on Reddit, a lawsuit is starting. Don't buy from these guys!
6 March 2024
Unprompted review
Reply from Heropost
Hi Mario,
Thanks for your feedback — we understand your frustration and want to provide some clarity.
If you purchased a lifetime plan, your access has not been revoked or downgraded. You still have access to the core features that were included in your plan at the time of purchase — including unlimited posting and support for platforms like Facebook, Instagram, YouTube, LinkedIn, Pinterest.
We’ve also upgraded lifetime users for free to the new platform, which includes several major improvements and resolves many of the issues experienced on the original system. You are not required to pay again — any upgrade offers are entirely optional.
If you're unsure whether your account is active or properly set up, please reach out to our team at support@heropost.io or use the chat support on our website. We’re here to help.
— The Heropost Team
Extremely disappointed
Extremely disappointed. Feels like fraud. They have a virtual office in Canada owned by an individual in South Africa. They always answer under the same name ignoring the fact that they sell lifetime memberships and then trick you into having to buy a new platform for all the tools that they promised. Do not use this service!!!
26 March 2024
Unprompted review
Reply from Heropost
Hi Marc,
We’re sorry to hear about your experience and want to address a few of the concerns you raised.
First and foremost, no lifetime memberships have been deleted or revoked. If you purchased a lifetime plan, you continue to have access to the core features included in that plan — such as unlimited posting, unlimited social accounts, and support for major platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest.
While we did launch a new platform with additional tools and upgrades, lifetime users have been upgraded for free. Any optional upgrade offers are optional. You are not required to repurchase anything to continue using what you originally paid for.
Our support team is available via support@heropost.io or the chat function on our website to help with account access, answer questions, or resolve any confusion.
We appreciate your early support and are here to ensure you still get value from your original purchase.
— The Heropost Team
Classic dev app bait and switch
Classic app bait and switch. Promised development on the Lifetime Deal, only to use the money to create a better app on a separate monthly subscription, and calling it a 'fork' on the development road. Take your money and your trust elsewhere, and not for these money grubbing bait-switching scammers. I hope they offer another 'lifetime deal' to line their grubby little pockets with scammed dough.
Update on April 11, 2024 - Received a request from Trustpilot that Heropost is inquiring to request removal of my review. Not gonna happen!
24 March 2024
Unprompted review
Reply from Heropost
Hi Christian,
We hear your frustration, and we’re sorry you feel let down. We want to clarify that no lifetime accounts have been deleted or revoked — all users who purchased a lifetime plan still have access to the platform and features originally included in that plan. While we did develop a new platform with expanded functionality, the lifetime users were upgraded for free.
The new platform was built in response to major platform changes and growing user needs — not to “abandon” our users, but to keep delivering a stable product. We’re doing our best to honor past commitments while also adapting for the future.
For any questions, or if you believe your access was impacted, please contact us at support@heropost.io or through the chat on our website — we’re always here to help.
— The Heropost Team
Scams.ai 2.0
Edit (April 16th, 2024): pathetic attempt by HeroPost to manipulate ratings here. Attempting to remove authentic ratings AND creating fake profiles (profiles with similar generic display pictures all with a single review posted within a day!) to add 5 star ratings. People are smarter than that HeroPost! You’re digging a deeper grave for yourself.
Nothing new to add. Read all newer 1 star reviews of Lifetime users.
Just writing this review to help impact the overall star rating. They deserve much lower for scammy business practices.
24 March 2024
Unprompted review
Reply from Heropost
Hi Anshul,
We understand your concerns and the strong feelings shared here. To clarify, all users who purchased a lifetime deal continue to have access to the original features included in their plan. These include core functions like unlimited posting and access to platforms such as Facebook, Instagram, LinkedIn, YouTube, Pinterest.
We also want to be transparent: we do not control Trustpilot's moderation process, nor do we have any ability to remove legitimate reviews. If reviews are taken down, it is solely based on Trustpilot’s own verification or policy review process.
That said, we take all feedback seriously and remain committed to addressing any access issues or misunderstandings. If you have any trouble with your account or need support, our team is available at support@heropost.io or via the live chat on our website. We’re happy to review your specific case and help resolve it directly.
— The Heropost Team
Heropost will lie to customers and steal their money
I Paid for the lifetime membership and then they upgraded their platform and now I no longer have access unless i pay them more money. Very bad business practice and hopefully there will be some sort of class action lawsuit to put this company in their place.
2 March 2024
Unprompted review
Reply from Heropost
Hi John,
We hear your frustration and appreciate you taking the time to share your experience.
To clarify, your lifetime plan has not been deleted or revoked. All users who purchased a lifetime deal still have access to the core features originally included — including unlimited posting and use of platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest.
If you're currently unable to access your account, it may be due to login issues. Please don’t hesitate to contact us at support@heropost.io or through the live chat on our website — our support team is ready to help resolve the issue and ensure your access is intact.
We understand that this transition has caused confusion and we’re here to assist in any way we can. Thank you again for your feedback.
— The Heropost Team
Let’s hope for a class action lawsuit…
Let’s hope for a class action lawsuit anyone in?
23 February 2024
Unprompted review
Reply from Heropost
Hi Jesse,
We understand the frustration, and we're taking all feedback seriously.
Just to clarify — lifetime accounts have not been deleted or revoked. If you purchased a lifetime membership, you still have access to your lifetime account and the core features that were part of that plan, including unlimited posting and major platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest.
If you're experiencing access issues or need help with anything, our support team is available at support@heropost.io or through the chat feature on our website. We’re here to assist you directly.
— The Heropost Team
Disappointed with Hero Post’s Treatment of Lifetime Members
I am writing this review as a lifetime member and early supporter of Hero Post. My experience with their recent changes has been far from satisfactory, leading me to rate them with a single star.
Hero Post has launched an enhanced version of their platform, which, despite being essentially the same as the original, is not accessible to lifetime members like myself. They claim it’s a new platform, but it’s clear that it’s merely an upgraded version of the existing one. The original platform, we’re told, will continue to receive updates until year’s end, further indicating that the two platforms are not fundamentally different.
Communication from Hero Post regarding these changes has been non-existent. As a lifetime member, I was not informed about the new platform, nor was I given any explanation as to why we are not granted access. There has been no communication about the options available to us in light of these changes. All communications have been general public communications.
Adding to the frustration, Hero Post is offering the early adopter price for the new platform to the general public. This means that lifetime members like myself are not receiving any exclusive benefits or discounts.
The concept of a “Lifetime Membership” seems to have been conveniently overlooked. Introducing new features and a new user interface on an existing product, and then presenting it as a completely different platform to exclude lifetime members, is a practice that I find deeply concerning.
In conclusion, I am disappointed with Hero Post’s disregard for their loyal customer base, especially those who supported the product from its inception. The recent changes and lack of communication have shown a lack of appreciation for the investment made by lifetime members. I hope that this review will encourage Hero Post to reconsider their approach and rectify the situation.
22 February 2024
Unprompted review
Reply from Heropost
Hi Richard,
Thank you for taking the time to share your thoughts — we genuinely appreciate your early support and understand your frustration.
We want to clarify that lifetime members have been upgraded for free to the new platform, which includes many updates and fixes that resolve previous issues. Social accounts and posting remain unlimited, with support for platforms including Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn.
While the new platform is built on a separate system to allow for improvements in performance and user experience, it does not change or remove what was originally purchased. Your lifetime access is still valid and fully supported, and we’ve ensured that the core functionality remains intact — with several enhancements.
We understand that communication could have been better, and we’re actively working on making this more clear and consistent for all users moving forward. If you’re experiencing any access issues or have additional concerns, please don’t hesitate to reach out to us directly via support@heropost.io or through the chat support on our website — we're here to help.
Thanks again for your feedback — we’re listening and committed to making things right.
— The Heropost Team
Lifetime membership, no updates just a new platform to pay again
I purchased a lifetime membership for the old platform, which implies that there will be no further updates or support for it. Instead, I'm being transitioned to a new platform and am expected to pay for it again. Despite receiving a newsletter offering an 80% discount, I can't seem to find this discount applied anywhere. I find the approach and mentality of this site to be quite disappointing and disgusting. Lifetime means that the current status of the site, and then make a new site. Bravo...
23 February 2024
Unprompted review
Reply from Heropost
Hi Kovacs,
Thank you for sharing your concerns. We understand how disappointing this situation can be, and we appreciate your honest feedback.
To clarify, lifetime members have been upgraded for free to the new platform, which includes many updates and fixes that resolve previous issues. Your lifetime membership remains valid, and you still have access to the core features such as unlimited posting and support for social accounts across Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn.
We encourage you to reach out to our support team at support@heropost.io or through chat support on our website, and we’ll be happy to look into this.
We want to emphasize that the new platform doesn’t take away from the value you purchased — the lifetime plan remains intact, and the core features are still available. We truly appreciate your early support and hope you’ll continue to find value in the improvements we’re working hard to provide.
Thank you for your patience, and please don’t hesitate to contact us for any further questions or assistance.
— The Heropost Team
Bait and switch
Bait and switch. I was one of the victims that paid for their "lifetime" social media platform to which I received an email telling me that I can now get 80% off of their "new platform", which is essentially the exact same thing but with updates and a working twitter/X plugin. Don't fall for the bait and switch, nothing "lifetime" with them is true, it's only long enough to grab the money and run to 'create a new' platform that you will be excluded from and have to pay into again. No lifetime anything with them.
13 February 2024
Unprompted review
Reply from Heropost
Hi JP,
Thanks for taking the time to share your experience — we truly understand your frustration and want to provide some clarity.
To address your concern directly: lifetime users have not been excluded from the new platform. In fact, all lifetime members have been upgraded for free to the new system, which includes significant improvements and better support.
Your lifetime membership remains fully intact, and it still includes unlimited posting across major platforms like Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn. Nothing has changed about that promise.
The 80% discount you're referring to was offered as an optional promotional plan for new features and add-ons, but it is not required for existing lifetime users to maintain access to the core service you paid for.
We’re truly grateful for your early support and want to ensure you're getting the value you were promised. If you're experiencing issues accessing your account, please reach out to us directly at support@heropost.io, and we’ll help you resolve it right away.
— The Heropost Team
They are not trustworthy
They are not trustworthy.
There is no need to explain further, just read the other “lifetime”-user’s comments.
13 February 2024
Unprompted review
Reply from Heropost
Hi Frank,
Thanks for sharing your feedback. We understand there’s been a lot of confusion. To clarify, lifetime users have been fully upgraded to the new platform free of charge, and all core features including unlimited posting to major platforms like Facebook, Instagram, LinkedIn, YouTube, Pinterest, and Reddit are still included in your account.
If you’re experiencing any access issues or missing features, please don’t hesitate to contact us directly at support@heropost.io — we’re here to help and make sure you’re getting what you were promised.
— The Heropost Team
Lifetime licence not for life
Lifetime licence was 'until we create an other app' licence... bait and change price, classical scam tactic.
12 February 2024
Unprompted review
Reply from Heropost
Hi Victor,
Thanks for taking the time to leave your feedback.
We want to assure you that lifetime users have been upgraded free of charge to the new platform, which includes many updates and fixes. There’s no additional payment required to access the core features you originally signed up for — including unlimited accounts and posting to Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn.
We understand the frustration around changes, but please know we remain committed to supporting all our lifetime users. If you’ve had any trouble accessing your account, our team is happy to assist — just reach out to support@heropost.io.
— The Heropost Team
I bought the liftime version and I also…
I bought the liftime version and I also bought the "Link In Bio Business" option, and now they've released a monthly subscription version for which we have the same discounts as new customers.
We have access to our version but despite promising to add TikTok, they removed Twitter X.
I have the invoices available.
I have the invoices.
This company is a SCAM, no loyalty.
I'm part of a network of entrepreneurs & marketers all over the world, just for fun, we're going to find them and block their business.
7 February 2024
Unprompted review
Reply from Heropost
Hi Fred,
Thank you for sharing your feedback.
We want to clarify that lifetime users continue to have full access to the features they originally purchased, including unlimited posting to platforms like Facebook, Instagram, LinkedIn, Pinterest, YouTube, and Reddit — all at no additional cost.
While some platforms like X (Twitter) were affected by changes to API policies, we’ve introduced new features and improvements on the new system, and lifetime members have been upgraded to this new platform for free.
If you’re facing issues with access or have any questions about your account, please feel free to reach out to us — you can contact us via email at support@heropost.io or through the live chat option available on our website. We’re always happy to help.
— The Heropost Team
This company deserves 0 stars
This company deserves 0 stars. I signed up for the one-day trial and quickly discovered it lacked the needed features. I emailed support at heropost a cancelation within a couple of hours and requested a cancelation. I tried to cancel through their stripe billing, and it was conveniently not working. After no return email and seeing they charged my debit card I sent another email to support at heropost that read: you charged my account after I canceled. it will be reversed. I see now that your whole system is a con. I will be reversing the charges and reporting and posting on all platforms warning people. You would think that they would reply right? Nope. I would strongly advise you not to fall for this con even though you see favorable reviews on YouTube and the like. Those are all affiliates doing quick videos to try to get an affiliate commission. It takes a lot for me to take the time and leave a negative review, but all Hero Post needed to do was respond to a customer service email which they chose not to do.
24 January 2024
Unprompted review
Reply from Heropost
Hi Thad,
Thank you for sharing your experience — we're sorry to hear about the frustration this caused.
Please note that no charges are applied if the trial is successfully canceled before the billing cycle begins. It's possible that the cancellation wasn't completed through the billing section, which would result in the trial converting into a subscription. If you ever encounter issues canceling from your end, our support team is always available and happy to assist you with canceling manually.
We’re sorry if your earlier messages didn’t receive a timely response — that’s certainly not the experience we aim to provide. In addition to email at support@heropost.io, you can also reach us directly via the live chat option on our website for faster assistance.
— The Heropost Team
The reviews speak for themselves
It's kinda funny that the only positive reviews on trust pilot for HeroPost are very obvious attempts to save their tanking reviews based on a service they did not deliver on. I had the same experience as all of the negative reviews. Was promised a product and they didn't deliver. If they had any ethics at all they could at the very least provide a prorated a refund. They won't budge an inch and refer you to a very carefully worded disclaimer that was obviously intended for this exact purpose. There are plenty of reputable social media posting platforms out there that will actually provide a service for what you pay them. Stay far away from HeroPost.
27 December 2023
Unprompted review
Reply from Heropost
Hi Trevor,
Thanks for taking the time to share your thoughts — we understand your frustration and are sorry to hear about your experience.
We want to clarify that lifetime users have not been abandoned. You still have your lifetime account and all lifetime users continue to have access to the features they paid for, including unlimited social accounts and posting to Facebook, Instagram, YouTube, LinkedIn, Pinterest, and Reddit.
We’ve upgraded all lifetime users to the new platform at no additional cost, which includes major improvements and fixes. If you’re having trouble accessing that or didn’t receive your upgrade, please don’t hesitate to contact us — either through support@heropost.io or the chat option on our website, and we’ll help resolve this for you.
Refunds are handled according to our Terms of Service, and we’re always open to resolving genuine concerns fairly and respectfully.
— The Heropost Team
AVOID!!! SCAMMERS! This is one of the worst company in the SaaS industry.
This company lacks moral values and ethics. I initially purchased their product due to the promise of a lifetime free upgrade, which was supposed to include tools and platform access. However, following a recent update, they renamed the product, which they are now claiming falls outside the scope of the original lifetime offer. They assert that they will continue to maintain and update the original program, but this move seems to contradict their initial promise. Based on my experience, I would advise against purchasing, using, or endorsing this product due to what appears to be misleading marketing practices.
24 December 2023
Unprompted review
Reply from Heropost
Hi Haniya,
Thank you for sharing your feedback — we hear you and we understand the frustration.
To clarify: all Lifetime users have been upgraded for free to the new platform, which includes many improvements, and fixes to issues from the old system. You still have unlimited posting and can connect an unlimited number of social accounts, including Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn.
If you’re having trouble accessing your upgraded account, please don’t hesitate to contact us at support@heropost.io or through the chat option on our website — we’re here to help.
We appreciate your early support and remain committed to making sure you get the full value of your original purchase.
— The Heropost Team
There is no value for money paid on the…
There is no value for money paid on the new interface. Performance and functionality are zero compared to the old interface.
I advise you to revert to the old interface and still implement your subscription model.
Used to be one of your big fan.
24 January 2024
Unprompted review
Reply from Heropost
Hi Ade,
Thanks for taking the time to share your thoughts — we’re sorry to hear you’re not enjoying the new interface.
Just to clarify, all Lifetime users have been upgraded to the new platform free of charge, with no additional fees. The updated system includes numerous improvements and fixes based on user feedback, and posting remains unlimited across Facebook, Instagram, YouTube, Reddit, Pinterest, and LinkedIn, with no limit to the number of social accounts you can connect.
That said, we genuinely value your feedback and are actively working to improve the platform. If there’s anything specific not working as expected or features you miss from the older version, please reach out via support@heropost.io or our live chat on the website. We're always here to help and make your experience better.
— The Heropost Team
they took my money - don't waste your time using this…
don't waste your time using this platform. its not as sharp and up to date as buffer or even repurpose.io. and they customer service is literally non existant. i decided to try their new platform seeing as it has promise and i had their lifetime plan already. what a mistake. its glitchy and just doesn't stack up to other platforms in regards to what you can do. so seeing as i was on their one day trial, i decided to cancel on the day i had my trial on. wheni cancelled my trial, they billed me LOL. billed me $180 USD and that's was son January 9th. its not the 20th and I still haven't heard back from them after emailing them multiple times and then also DMing them in Instagram and also through their chatbot on their website. save yourself time and go with a reputable company that gives good service. I gave them until Tuesday to give me my money back or else I am reporting them to the BBB and to consumer Ontario and Quebec. if your going to advertise to people your value better bet what they intend to pay for and have adequate customer service. and these reviews in favour of them seem so generic and fake. Don't waste your money.
20 January 2024
Unprompted review
Reply from Heropost
Hi Adam,
Thank you for taking the time to share your experience. We’re sorry to hear that your trial experience with the new platform wasn’t what you expected and that you haven’t received a timely response — that’s never the experience we aim to provide.
We want to clarify that our system does not charge users if a trial is successfully canceled before the billing period begins. If you're ever unsure or face any difficulty canceling, our support team is always here to help and can cancel it manually for you if needed.
As for refunds, they are processed in line with our Terms of Service, and we always review each case individually and carefully. Please reach out to us again at support@heropost.io or through the chat support on our website.
We genuinely appreciate your feedback and are always working to improve both our platform and service.
— The Heropost Team
Suckered me into buying a "lifetime…
Suckered me into buying a "lifetime deal" only to announce a "next gen platform" that I, as a lifetime licensee would have to pay for. Vague promises to continue to develop the "old platform", what a crock.
Oh and the sudden influx of positive reviews on here that only started appearing when the customers started complaining? Notice they all read like ad copy? Sock puppet accounts for the company. They have no shame at all apparently. They're also hiding/deleting comments on their social media. You can verify this on their facebook page ... lots of comments in the count only a couple visible. Garbage !
2 January 2024
Unprompted review
Reply from Heropost
Hi Mark,
Thank you for sharing your concerns. We understand your frustration, and we want to be transparent about the situation.
Your lifetime deal has not been deleted or revoked. All lifetime users still have access to the core features originally included in their plan — including unlimited posting, unlimited social media accounts, and integrations with platforms like Facebook, Instagram, LinkedIn, Pinterest, YouTube, and Reddit.
We did launch a new platform to improve performance, stability, and functionality. While it's built on a more modern tech stack, it was not financially sustainable to include all new features in the lifetime deal. However, to ensure that lifetime users could still benefit from the new platform’s improvements, we upgraded lifetime accounts to the new platform for free, with their original feature set intact.
We also want to address your comments about reviews and social media. We do not create or control reviews, and we have no ability to moderate public reviews on platforms like Trustpilot. Our intention is not to hide feedback — we take it seriously and use it to improve our service.
If you have any further concerns or need help accessing your account, feel free to reach out to us at support@heropost.io or via the chat support on our website. We’re here to help.
— The Heropost Team
I paid for a lifetime Pro plan at Heropost, it turned out it was a ripoff
I paid for a lifetime Pro plan at Heropost.io, they upgraded to a new platform and increased their rates, and then locked me out of my account. Lifetime membership was close to $300 and they are not honoring the contract nor responding to my emails to restore access to my account, Contacting them is almost impossible, contact us links do not work and they are hiding from the public and paying customers. Not a good way to do business, but I will be filing a complaint with the Canadian Government soon because this is a ripoff.
4 January 2024
Unprompted review
Reply from Heropost
Hi George,
Thank you for your feedback — we’re sorry to hear about your experience and would really like to help resolve this.
We want to assure you that your lifetime plan has not been deleted or revoked. Lifetime users still have access to the core features originally included in their plan — including unlimited posting, unlimited social media accounts, and support for platforms like Facebook, Instagram, YouTube, LinkedIn, Pinterest, and Reddit.
If you’re having trouble accessing your account, it’s likely an account-related issue — not a removal of your plan. Our support team is always here to help and can assist in restoring access quickly. Please reach out to us at support@heropost.io or use the live chat on our website. If a contact form didn’t work previously, we sincerely apologize — and we’re happy to take care of this manually for you.
We appreciate your patience and would love the opportunity to make this right.
— The Heropost Team
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