Hideaway Holidays Reviews 

72
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Would highly recommend Hideaway Holidays. The process was seamless and we had an amazing time away. Would definitely use them again.

Company replied

Rated 5 out of 5 stars

Wonderful stay at Savasi The staff is top notch, super friendly and helpful. The food was superb and delicious. Our Blue Lagoon villa 2 was exceptional. The pool and the view magnificent. Sno... See more

Company replied

Rated 5 out of 5 stars

We had an unforgettable time at French Polynesia (Bora Bora and Tahiti) thanks to Hideaway Holidays. Jack Daniels walked us thru all potential options and was very open and patient with us. He, someho... See more

Company replied

Rated 5 out of 5 stars

Hideaway holidays were fantastic. They made sure our holiday to Bora Bora was as seamless as possible. All flights, car, plane and boat transfers, room selections were arranged even a resort credit wa... See more

Company details

  1. Travel agent

About Hideaway Holidays

Written by the company

Hideaway Holidays is a wholesaler specialist travel agency for the South Pacific. As an Australian owned company, with over 40 years of experience of partnering with scores of hotels across 11 South Pacific countries, our experts know how to organise the perfect South Pacific escape. We put together packages incorporating land, air, sea, tours, meal plans packed with value adds and bonuses.

Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

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(72)

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Rated 5 out of 5 stars

Great customer service

Great customer service from the Hideaway team, especially Jack, who helped us organise a 10 day trip to Fiji for two families. He was helpful through various itinerary changes and got us a good package deal

21 January 2020
Unprompted review
Rated 5 out of 5 stars

The best people to book through …

My consultant Jack was wonderful ....he could not do enough for us . He was honest reliable and sincere. We had issues with our first hotel and Jack was there for us to help solve the issues so quickly .
I would recommend Hideaway Holidays to anyone and we will be booking through their consultant Jack again , 100%
We had the best time in Vanuatu thanks to booking through Hideaway holidays

20 January 2020
Unprompted review
Rated 3 out of 5 stars

Communication could be improved

It was easy to book once we chose the destination and resort we wanted (from looking at Hideaway Holidays website). Was disappointed that Hideaway Holidays lacked communication with our resort - or gave incorrect info to them. We had been told airport transfers were included in our booking but upon arrival in Samoa there was no one to pick us up and we had to catch a taxi. When we got to the resort we were told that they had been trying to contact us to find out what flight we were on - but we had no contact so they were obviously trying to contact Hideaway Holidays. It was a bit of an off putting start to our trip :/

20 January 2020
Unprompted review
Rated 4 out of 5 stars

Price is all important to us

Price is all important to us, Priya was very quick to communicate to get back to us with great price.
Got a little nervous when didn’t receive final vouchers sooner, had to ring for them to be emailed through. Overall loved our holiday and would book through Hideaway again.

20 January 2020
Unprompted review

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