Scam VPN , not use , they charge money then you can never access your account and cancel subscription. Technical support not responsive at all. The worst VPN service ever. If you want to cancel... See more
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Cancelling subscriptions. I wanted to put this out there as I see many have had the same issue with HMA VPN customer service and cancelling. After reading through all my emails, I found that t... See more
Do not even think about it, this is a terrible mistake to pay for such a useless and crippled product. It is an absolute mess, top to bottom
Not for advanced users. The biggest problem with HMA (Hide My Ass) is false country locations / IPs. They claim and offer you to select an IP from many "exotic" countries, however these are all fake.... See more
Company details
Information provided by various external sources
The Web used to be a wild frontier that transcended geographical and political boundaries, and gave people anonymity and freedom. Anyone could go online to share ideas and access anything from anywhere. Now, the Web has become dangerously fragmented along country lines. Everything people do online is tracked, packaged, and sold, or used to control what they can see and do — with consequences that are becoming all too clear every day. HMA brings back online privacy so people can once again experience freedom on the Web. We’ve been around for a long time: We were one of the founders of this whole consumer VPN game. We make sure people can access what they want, from wherever they are, and stay private doing so.
Contact info
London, Belgrade, Prague, Czech Republic
- info@hidemyass.com
- www.hidemyass.com
1.4
Bad
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dont bother
Dont bother. When all is said and done, more is said than done. When a site blocks you because they have software that identifies this VPN the response from support is basically tough **** You get zero help and zero advice other than the most basic "is your computer turned on" Well done for robbing me
14 December 2021
Unprompted review
Good company
Every thing works as well. I didn´t follow the instruction on how to request a refund. I did a mistake,sorry!.
You deserve full 5 stars for supe fast and nice support.
Thanks for everything my case is solved.
28 September 2021
Unprompted review
Reply from HMA VPN
Hi Teppo,
Thank you very much for your feedback and the update you have made.
We are glad to hear everything is okay now.
We are always at service for our customers and we like to communicate the best solutions to satisfy them.
We still need to find out how to earn that 5th star, however, so if you wish to let us know we will be all ears!
HMA Team
Avoid, Avoid, Avoid
Avoid, Avoid, Avoid.
Service did not work and no refund after many emails and wasting time.
I asked them for a full or partial refund (while still, 9 months left) but they replied to me:
Branko Mitkovic (HMA Support):
"I am sorry to hear you had issues with the usage of our service in Iran. We are aware of the imposing blockage by their government, and therefore our service cannot be used or purchased in Iran."
This means they are waiting for an opportunity to make money not to be supportive.
It's common sense when it's not working you have to return the money.
Avoid, Avoid, Avoid.
New reply:
My case number is (#1867041) and I have spent enough time to teach your organization this is not fair to take money while people can not use your services.
You can follow yourself with your team.
21 September 2021
Unprompted review
Reply from HMA VPN
Hello Ebrahim,
Thank you for taking the time to share your review regarding the experience you have had with us.
We are sorry for not being able to accommodate your refund request outside of the 30-day money-back guarantee period.
To see where we failed to provide you with the expected and guaranteed service, as well as to see if there is anything we can do to make your experience better, we took a closer look into your remarks and your account.
It appears you are a UK customer who also tried to use our service during a short trip to Iran where our service doesn't work as in other territories due to recently imposed Iranian Government's restrictions and where we do not recommend (https://www.hidemyass.com/en-eu/legal/vpn-territory) it or sell. As you could test and see, the service works perfectly while outside Iran.
Please consider getting back to us in the already open Support ticket so that we can see if there is anything else we can do for you as our customer aside from a refund we are not in the position to offer you on this occasion. Thank you.
HMA Team
Very Good !!
Very good quality of services, but I had to submit a bad review on trustpilot so that the support can answer me, they answered me and I modify the note! I recommend the service!
Maxence.
29 June 2021
Unprompted review
Reply from HMA VPN
Hello Maxence,
Thank you for modifying the note and rating us well.
We are here for you if you need us again.
HMA Team
Wonderful service until I paid for the…
Wonderful service until I paid for the three year offer. I feel my response time is now MUCH slower :(
26 June 2021
Reply from HMA VPN
Hello Henry,
Thanks for sharing your thoughts about our service here.
We are sorry to hear you have experienced any kind of inconvenient slow down on your end.
We would like to assure you that all the plans have exactly the same service with exactly the same infrastructure so the moment of your payment doesn't influence the service quality. Also there is a 30-day money back guarantee if you are not happy with it and also our super friendly technical support who can look into the issue and help.
Would you be kind to submit a support request at http://bit.ly/contactHMA and refer to this Trust Pilot review so that we can assist you?
HMA Team
Duplicate license resolution
I started receiving notifications of license expiration and I knew that wasn't right. Come to find out, I had purchased a second license and the original license was expiring. I sent an email to HMA VPN Customer Support requesting assistance, Branko Mitkovic responded.
He reviewed my account, explained how I got to this point and offered to consolidate my licenses and adjust the expiration date to reflect the changes. You cant ask for more than that!
Thank you Branko.
23 June 2021
Unprompted review
Reply from HMA VPN
Hey there,
Thank you for your lovely feedback and great words!
Branko is indeed great agent and always ready to assist! We are really glad to hear the issue has been resolved.
Should you have more questions, please do not hesitate to contact us.
Hope you have a lovely day and stay safe.
best option around
The vpn itself works fine, better than other vpns. The paying process is not perfect but reasonably good. Also the customer assistance works fine.
For now, it's the best option around.
3 May 2021
Unprompted review
Reply from HMA VPN
Hello Claudio, thank you for your feedback, we really appreciate it. We are always glad to hear from our customers. Thank you for your trust! Have a great day!
Reply from HMA VPN
Hi,
Thank you so much for taking the time in rating us 5 stars! We really appreciate it!
We have and always will strive to deliver the best possible customer experience and hope to keep serving you as a part of our HMA family.
If you have any suggestions on how to improve our service, please do not hesitate to contact us and share your thoughts with us!
Your HMA team!
For as long.as I have been with you
For as long.as I have been with you, your service has been great! The issues l have had have always been with 2checkout. Your speeds faster than before as well as connection times are faster. I constantly recommend you to friends. You are a true 5 star provider.
1 March 2021
Reply from HMA VPN
Hey there, Thank you for your lovely feedback and kind words! We are always happy to hear great stories and experiences some might have with our service! If there is anything we can do for you, we are here. Thank you in advance and have a lovely day!
There are loads of options for VPN
There are loads of options for VPN. This one allows hackers to use their network to attack legitimate websites. This does not need to be the case, but they allow it anyway. Further they ignore the abuse reporting system used by Ripe to report such mis-use. I support the use of VPN's, but not when they allow hackers to use the system to avoid prosecution.
Update after reply:
Just because you do not store anything does not mean that you have to allow hacking traffic through your network. You are basically a paid accomplice. Also, you should still respond to abuse via the Ripe system.
Update after second reply:
GDPR has nothing to do with this. It is about what traffic you allow through your network. Your IP has been reported to you via the industry standard abuse system, and you have ignored it. You cannot just hide behind policy when breaking the law.
Update after third reply:
Request sent 5 days ago. No response at all. No response to my Ripe-Abuse, no response to my ticket #1815442
23 February 2021
Unprompted review
Reply from HMA VPN
Hello,
Thank you for your patience with this matter.
We are apologizing if there was a delay in the response.
One of our team members has responded to your inquiry through chain #1815442, and you are welcome to respond to him via the same correspondence until the matter is resolved.
Have a good one!
Your HMA team
NOT for travellers and use on cellular network (phones).
Not sure where to begin, so I will keep it short:
HMA does not work with streaming disney plus. I live in Denmark, where we have and pay for Disney plus. Now I am in Uganda, and HMA DOES NOT WORK for streaming Disney... not from Denmark nor any other country where Disney plus is available. Other VPN providers do work.
2. HMA VPN connection going on the mobile network, is a very intermittent experience. The HMA App tries and tries and tries to go on vpn, even though automatic connect is disabled. In those 5 minutes, you have no access to the internet, until it finally times out and cannot connect. HMA works fine on my wif both laptop and phone, but not on cellular.
When writing I actually downgraded HMA to 1 star. IT DOES NOT WORK, when you move between countries and not on cellular.
Sucks that I payd for 3 years
Editetd> After the response from HMA. I fully acknowledge HMA cannot assist with circumventing the regional rules of a streaming service.
So, I will highlight that the problem with Cellular issue mentioned above was not present on the other VPN provider I have swithced to. No changes to my settings and cellular network. And to be sure I just switched to HMA on my phone and the problem is back. no internet connection for several minutes. Back to other provider, works immidiately. yes I did reinstall the app >/(
19 February 2021
Unprompted review
Reply from HMA VPN
Hello, thank you for your message. We shall gladly proceed with the troubleshooting on the ticket you raised with us. Have a great day!
Happily been using HMA VPN for several years.
I've been using HMA VPN for a few years now, always been great, had good functionality and reliability, and good speeds. Not had not do any travel since early 2020 of course, but when I do, I'm glad I'll still have HMA to keep my browsing secure, and not region-tied.
19 January 2021
Reply from HMA VPN
Hi David,
We are glad to hear such a great review about your experience.
We would also like to encourage you to consider protecting your browsing even when you're not travelling as safety and security is something we all need anywhere on the planet.
Your HMA Team
Reply from HMA VPN
Hello Alberto,
Thank you for reaching out.
We are sorry to hear that you are experiencing financial issues with our service.
Not to worry, we will get to the bottom of this as rest assured that we are not into scamming business and we will make sure that your issue is resolved.
Please reach out to our staff by clicking on the 'Help' button on our website and our billing agents will jump in to provide assistance.
In the meantime, take care and stay safe!
Your HMA team.
Reply from HMA VPN
Hi Joe,
Thank you very much for your kind words and your feedback.
We're very happy to know that you are satisfied with our service and that you find it easy to use and reliable - this means a lot to us and it's great to hear we provide this kind of service.
Your HMA team wishes you a great 2021, may it be a healthy and a prosperous year for you!
Reply from HMA VPN
Hi Jenny,
Thank you very much for your rate and feedback. We are glad to know you browse privately and safely with our VPN.
Your HMA team wishes you a happy, healthy, and abundant 2021!
Easy to use
Easy to use and works on both my computer and my iPhone. I like that I can have it start automatically or wait until I want it to run. A few web sites don't work when it is active, but most do.
22 December 2020
Reply from HMA VPN
Hello Bruce,
Many thanks for taking the time to rate our service. We are sincerely glad that you are enjoying it. Next time you are unable to access a website via our service, please reach out to us by selecting 'help' on our website and our colleagues will jump in to provide assistance.
In the meantime, take care and stay safe.
Your HMA team.
To expensive
21 December 2020
Reply from HMA VPN
Hello, thank you for your feedback, we hope that the upcoming Christmas discounts will meet your expectations. Have a fantastic day! Your HMA team.
Reply from HMA VPN
Hello,
Thank you for leaving such a wonderful comment. We are always here to protect you and yours with pleasure. Feel free to comment more.
Your HMA Team!
I have been with HMA for several years…
I have been with HMA for several years now. Good value and even greater service and assistance. If it were not for significant slowing of downloads I would happily give 5 stars.
19 December 2020
Reply from HMA VPN
Hello, thank you for your feedback, we are glad to hear that you like HMA VPN and HMA support you are receiving. We hope that the speed will improve with the incoming major update. Have a fantastic day! Your HMA team.
Reply from HMA VPN
Hello,
Thank you for your rate and for taking the time to share your experience! We are happy to hear that you like HMA VPN!
If you have any questions or need any assistance, feel free to contact our support on chat or at https://www.hidemyass.com/webform
Thank you for your trust!
Regards,
HMA Team
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