Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more
Company replied
Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more
Company replied
Ordered a pair of Mission LX5 Speakers, but sadly ParcelForce Oxford 'did not treat them with care' & they arrived damaged. HiFix subsequently sent a Replacement Set in their own Van & also 'price-mat... See more
Company replied
Company details
- #21 of 38 best companies in Hi-fi shop
- #10 of 23 best companies in Audio-visual equipment supplier
- #54 of 190 best companies in Electronics store
- #5 of 9 best companies in Home Theatre Shop
- #13 of 32 best companies in Home audio shop
Written by the company
Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.
HiFix the Hi Fi Professionals
Written by the company
- FREE SHIPPING
- HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
- CUSTOMER CARE
- Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
- PRICE MATCH PROMISE
- HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
- SECURE PAYMENTS
- HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
- FINANCE AVAILABLE
- Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!
Our Shipping Promise
Fast 48 hour Shipping
Get free fast 48 hour shipping with purchases over £75.00!
98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!
Contact info
Unit 2 Binns Close, CV4 9TB, Coventry, United Kingdom
- 02476 631 707
- frank@frankharvey.co.uk
- www.hifix.co.uk
4.8
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We’re delighted to hear you were pleased with the quick and efficient service.
Your satisfaction is our top priority, and we look forward to assisting you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Audio technica VM510xcb
Excellent service from online purchase to delivery , The product excels in sound quality , super bargain spring sale purchase
28 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your wonderful feedback! We’re so pleased to hear that your experience, from purchase to delivery, was excellent.
The Audio-Technica VM510XCB is a fantastic choice, and we’re thrilled it’s exceeding your expectations in sound quality.
Thank you for shopping with HiFix, and we look forward to serving you again.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Quick and efficient service
Quick and efficient service. Well packaged and a speedy delivery.
21 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for taking the time to share your feedback! We’re delighted to hear that you were impressed with our quick and efficient service, as well as the care taken to ensure your order was well-packaged and delivered speedily.
Your satisfaction means a great deal to us, and we look forward to assisting you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
A seamless customer experience
A seamless customer experience, and a product I’m delighted with, at a great, highly competitive price! Would recommend.
27 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your fantastic feedback! We’re delighted to hear you enjoyed a seamless experience and are so pleased with your product and its highly competitive price.
Your recommendation means a great deal to us, and we truly appreciate you choosing HiFix.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Super fast delivery and items I…
Super fast delivery and items I received were perfect top company!
27 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your amazing feedback! We’re thrilled to hear that your items arrived super fast and that they were perfect for your needs.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great stuff
Great stuff. Good website. Quick checkout. Fast delivery. Item as described.
27 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We’re so glad you found our website easy to use, enjoyed a quick checkout, and received your item promptly as described.
Your satisfaction is our top priority, and we’re thrilled everything met your expectations. We look forward to serving you again soon!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback and continued support! We're thrilled to hear that you've consistently enjoyed great service with us. Your loyalty means a lot, and we look forward to exceeding your expectations again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your feedback! We’re delighted to hear you found our prices fair and enjoyed great service. Providing value and exceptional customer care is always our priority.
We truly appreciate your support and hope to serve you again soon!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your kind review! We’re so pleased to hear you found our product to be good value and that the delivery exceeded your expectations.
Your satisfaction means everything to us, and we look forward to assisting you again in the future!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your fantastic feedback! We’re thrilled to hear you were happy with the fast delivery, secure packaging, and our competitive prices.
Your support means a lot to us, and we look forward to serving you again soon.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Great service
Great service, speedy despatch and low price. What more could a customer ask for?
24 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for such an amazing review! We’re so pleased to hear you enjoyed our great service, speedy dispatch, and low prices. Your kind words motivate us to keep delivering the best experience possible for our customers.
If there’s ever anything more we can do, just let us know, we’re always here to help.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Fast delivery and secure packaging
Fast delivery and secure packaging, excellent service.
21 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your fantastic feedback! We're thrilled to hear that you experienced fast delivery and appreciated our secure packaging.
Providing excellent service is our top priority, and it’s great to know we met your expectations. We look forward to assisting you again soon!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Paid for next day delivery for an item…
Paid for next day delivery for an item and took nearly a week to arrive. When I called, the person I spoke to was not interested at all. Felt like they had my money and not interested in any kind of customer service whatsoever.
21 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for bringing this to our attention, and please accept my sincere apologies for the disappointing experience you’ve had. We take feedback like this very seriously and regret that your delivery was delayed, especially after opting for next-day delivery.
I’m sorry to hear that our customer service fell short during your call, that is certainly not the level of care we aim to provide. I’d love the opportunity to make things right and ensure that your concerns are addressed properly. If you could please reach out to myself directly at Frank@FrankHarvey, we’ll do everything we can to rectify this situation for you.
Thank you for giving us the opportunity to improve, and I hope we can restore your trust in us in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service.
Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Excellent selection and very happy with…
Excellent selection and very happy with my purchase. Arrived promptly. Very grateful
21 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for taking the time to share your positive experience! We're delighted to hear that you’re happy with your purchase and appreciated our selection.
It’s wonderful to know your order arrived promptly, and we’re grateful for your kind words. We look forward to serving you again in the future.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
All round good service.
Good communication, keen pricing and prompt delivery combine to make an appealing proposition.
20 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your fantastic feedback! We’re so pleased to hear that you found our service to be well-rounded, with good communication, competitive pricing, and prompt delivery.
Your satisfaction is our priority, and reviews like yours motivate us to keep delivering the best possible experience. We look forward to assisting you again soon.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Reply from HiFix The Hi Fi Professionals
Thank you for your kind words! We’re thrilled to hear you were impressed with our service, fast delivery, and the quality of your record.
We’re grateful for your support and look forward to helping you again in the future. Enjoy your new purchase.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Top shop
Top shop, top staff, had the leads I wanted at a very good price, I’ve been using these for all my HiFi since 1995
10 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for such a wonderful review and for your incredible loyalty since 1995 – that truly means a great deal to us.
We’re delighted to hear that our team, products, and pricing continue to meet your expectations, and that we had the leads you wanted once again.
We really appreciate your long-standing support and look forward to looking after your hi-fi needs for many more years to come.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Responded to my request quickly
Responded to my request quickly excellent company to deal with very pleased with my speakers and stands
8 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for your wonderful feedback! We're so pleased to hear that we were able to respond to your request promptly and that you're happy with your new speakers and stands.
It’s always our goal to provide excellent service and products, and knowing you're satisfied truly means a lot to us.
We hope you enjoy your new setup, and we look forward to serving you again!
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
Hifix order
Easy ordering quick hassle free delivery just what ordering online should be. Not opened item yet but hopefully it will be great
15 April 2026
Reply from HiFix The Hi Fi Professionals
Thank you for sharing your experience with us! We're delighted to hear that the ordering process and delivery were smooth and hassle-free – that’s exactly what we aim for.
We hope your item meets your expectations when you open it! If you have any questions or need assistance, don’t hesitate to reach out.
Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.