HiFix The Hi Fi Professionals  Reviews 

8,543
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick dispatch and prompt arrival of their orders. Many people appreciate the high-quality products available, often at very competitive prices, making their purchases feel like excellent value. The overall service, including communication and personal touches, is frequently highlighted as top-class, ensuring a smooth and informed buying process for consumers. However, some customers also noted issues with products arriving damaged or faulty. A few other people also felt that there were occasional problems with the delivery process, such as items being mishandled by couriers or experiencing delays.

What people talk about most

Delivery service

Consumers find delivery service to be very positive, with many reviewers highlighting swift and efficient... See more

Product

Users describe positive interactions with product, highlighting great value, competitive pricing, and high... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Price

Customers consistently note positive experiences with price, often finding products at competitive rates,... See more

Order

Customers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more

Company replied

Rated 5 out of 5 stars

I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more

Company replied

Rated 5 out of 5 stars

Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of Mission LX5 Speakers, but sadly ParcelForce Oxford 'did not treat them with care' & they arrived damaged. HiFix subsequently sent a Replacement Set in their own Van & also 'price-mat... See more

Company replied


Company details

  1. #21 of 38 best companies in Hi-fi shop
  2. #10 of 23 best companies in Audio-visual equipment supplier
  3. #54 of 190 best companies in Electronics store
  4. #5 of 9 best companies in Home Theatre Shop
  5. #13 of 32 best companies in Home audio shop

Written by the company

Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.

HiFix the Hi Fi Professionals

Written by the company

FREE SHIPPING
HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!

Our Shipping Promise

Fast 48 hour Shipping

Get free fast 48 hour shipping with purchases over £75.00! 98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!

Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(8,543)

553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

Delivered when said and very pleased with the purchase, thank you

15 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your lovely review! We're so glad to hear your purchase was delivered on time and that you’re happy with it.

We truly appreciate your support and hope to assist you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Order filled almost immediately and…

Order filled almost immediately and dispatched - received in less than 24 hours after ordering. The price could not be bettered and the item was beautifully packed for a safe arrival. Well done - really great service!

8 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for your fantastic feedback! We're thrilled to hear that your order was processed and delivered so swiftly, and that the item arrived safely due to our careful packaging.

It’s wonderful to know that our pricing and service exceeded your expectations. Your kind words motivate us to maintain the highest standards of customer satisfaction.

We look forward to serving you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great service no problem

Great service no problem

7 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're delighted to hear that you were happy with our service and had no issues.

We hope to assist you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Good price

Good price. Quick delivery. That's it really.

14 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your brief but positive review! We're glad to hear you were happy with our pricing and speedy delivery.

If there's anything else we can help with in the future, don't hesitate to get in touch!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re so pleased to hear you were happy with the quick delivery and delighted with the quality of the speakers.

Your satisfaction means the world to us, and we look forward to helping you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent choices and excellent…

Excellent choices and excellent service. I would highly recommend this company on all aspects of the buying process.

7 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for your glowing feedback! We're thrilled to hear that you found our selection and service excellent. It's always our goal to ensure a smooth and enjoyable buying experience for our customers, so your kind words mean a lot to us.

We truly appreciate your recommendation and look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 4 out of 5 stars

Easy to set up, but…….

I am really pleased with this system. It is exactly what I wanted - a relatively compact setup to play all my vinyl albums. The sound quality and ease of use are excellent.
The equipment was delivered very promptly and well packaged
I had chosen this system after reading the many positive reviews, particularly how very easy it was to set up. This did indeed turn out to be true but whilst there were adequate instructions for both the turntable and the speakers, there were no instructions for how to connect the two. A phone call to HiFix soon solved this but it would have been useful to have had that information included
No doubt many people have more understanding of this type of equipment but for those of us who find it confusing this would have been appreciated

13 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for taking the time to leave such a detailed review of your new setup! We’re delighted to hear that the system is exactly what you were looking for, delivering excellent sound quality and being easy to use. It’s always rewarding to know that our prompt delivery and careful packaging met your expectations as well.

We really appreciate your candid feedback about the setup instructions. While we aim to make the process as straightforward as possible, we understand that more detailed guidance on connecting the turntable to the speakers would have been helpful. Your suggestion has been noted, and we will look into how we can include clearer instructions moving forward to avoid any confusion for our customers.

If there’s anything else you need support with, please don’t hesitate to reach out. Thank you once again for choosing HiFix – we hope you continue to enjoy your vinyl albums with your new setup!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We're thrilled to hear you were pleased with our very fast service. Ensuring a seamless and speedy experience for our customers is always a top priority.

We look forward to assisting you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Dispatched goods on time and arrived…

Dispatched goods on time and arrived quicker than expected. Great service and competitive pricing.

13 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic review! We’re so pleased to hear that your order was dispatched on time and arrived even quicker than expected. Our team works hard to provide fast and reliable service, and it’s wonderful to know that we met your expectations.

We’re also glad you found our pricing competitive. Your support means a lot to us, and we look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind feedback! We’re delighted to hear you were happy with our service and found our prices to be competitive. Providing great value while maintaining excellent service is always our priority.

We truly appreciate your support and look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

A reputable professional organization i…

A reputable professional organization i acquired a Chord HDMI cable and has expressed great satisfaction with both the service and the product.

9 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful feedback! We’re thrilled to hear that you’re enjoying your Chord HDMI cable and that both our service and product met your expectations. Providing professional and reliable service is at the heart of what we do, and it's always rewarding to hear from satisfied customers.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 4 out of 5 stars

Great and on time

3 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re pleased to hear that your experience was great and that everything arrived on time. Your 4-star review is much appreciated, and we’ll continue working hard to earn that 5th star next time!

Looking forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 4 out of 5 stars

Product as described

Product as described, postage could have been quicker

8 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your review! We're glad to hear the product met your expectations, but we’re sorry the postage time didn’t meet your hopes. Your feedback is very important to us, and we’ll certainly look into ways to improve dispatch times in the future.

We truly appreciate your support and hope to serve you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great first order

My first time ordering. Excellent price and delivered the next day as promised.

7 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for taking the time to share your positive experience with us. We're delighted to hear that your first order with HiFix was smooth, and that you were pleased with both our pricing and next-day delivery service.

We always strive to provide the best possible service to our customers, and it’s fantastic to know that we’ve met your expectations. Thank you once again for your kind words and for choosing HiFix.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good price, product as expected, would recommend

7 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your review and recommendation! It’s wonderful to hear that you were happy with the quick delivery, competitive pricing, and the product meeting your expectations.

We truly appreciate your support and kind feedback—it means a lot to us. We hope to assist you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great prices and fast shipping

Great prices and fast shipping. The items were well packed and came perfectly sealed.

7 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your thoughtful review. We're so pleased to hear that you were happy with our pricing, speedy shipping, and the care taken in packing your order. Ensuring your items arrive perfectly is very important to us, so it’s great to know we’ve delivered on that.

Your feedback is greatly appreciated, and we look forward to serving you again.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

I had a few queries

I had a few queries, which was responded with professionalism and swiftness. Delivery was fast, next day and packing was superb. Overall, a pleasant experience

7 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words. We’re delighted to hear that your queries were handled with professionalism and that you were pleased with our swift responses. Providing fast delivery and excellent packaging are priorities for us, so it’s wonderful to know we met your expectations.

We’re thrilled you had a pleasant experience and look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Would recommend and use again

Good service! Bought a Bluetooth speaker radio as a gift and it was very well priced (compared to the usual major online retailers), had good communication with the company through the order process and arrived safely and quickly.

24 March 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful review. We’re so pleased to hear that you were happy with our service, pricing, and communication throughout your order. It’s always our goal to provide a seamless experience, and we’re delighted that the gift you purchased arrived safely and promptly.

Your support and feedback mean a lot to us, and we hope to assist you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

They were very professional

They were very professional. They were friendly also. And most of all, you can reach them and talk to them even you didn’t spend all of your savings to them

3 April 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for your kind review. We’re thrilled to hear that you found our team professional, approachable, and friendly. At HiFix, we believe in treating all our customers with the utmost care and respect, no matter the size of their purchase.

Your feedback is greatly appreciated, and we’re always here to assist you whenever you need.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Very good experience fast dispatch top…

Very good experience fast dispatch top company

2 April 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We're delighted to hear you had a great experience with us and appreciated our fast dispatch. Your satisfaction is our top priority, and it’s great to know we delivered.

We look forward to serving you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

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