Highland Appliance Services Ltd Reviews 

101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally helpful, friendly, and efficient during various complex appliance repairs and home installations. People consistently note that the expert engineering team always arrives promptly, explains technical issues clearly, and ensures that all working areas are left completely clean and tidy. However, some customers also noted positive details regarding product choices, matching integrated models, and seamless appliance replacements. Consumers deeply appreciate the reliable communication, rapid scheduling, and dedicated support provided by the office team during unexpected household emergencies and urgent repairs. Reviewers often highlight how valuable this continued guidance is for ongoing appliance maintenance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the team as extremely helpful and... See more

Service

Users describe positive interactions with service, highlighting exceptional satisfaction and appreciation for... See more

Product

Clients share ambiguous opinions on product experiences, highlighting both satisfaction and specific repair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted with service overall. Call out within 24 hours, really appreciated, Chris was professional, very knowledgable, gave suitable advice going forward should any issues arise and was happy to hav... See more

Company replied

Rated 5 out of 5 stars

Had a old, bulky American Fridge Freezer to disassemble & place outside for uplift before new Fridge Freezer could be installed. Scott & Chris could not have been more helpful with both items & left... See more

Company replied

Rated 5 out of 5 stars

We had to make a claim under the warranty of our product. Highland Appliances knew what was wrong by our explanation of the problem and ordered the part before coming out to save a second visit. Chris... See more

Company replied

Rated 5 out of 5 stars

Totally delighted with the service this week from Paul. He arrived on time, was very pleasant, completed the job quickly and efficiently and cleaned up after himself .Our cocker spaniel gave her sea... See more

Company replied


Company details

  1. Appliance repair service
  2. Appliance shop

Written by the company

Founded in 1985, Highland Appliance Services has over 30 years’ experience in the sale and repair of home appliances from leading brands including AEG, Beko, Neff, Zanussi, Smeg, Siemens and Bosch in Inverness covering the whole of the Highlands Strathspey and Moray.


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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No recent history of asking for reviews

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4.9

All reviews

(101)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul was reliable and friendly

Paul was reliable and friendly. Great service. Recommend.

21 April 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thanks for taking the time to write a kind review. I will be sure and let Paul know!

Thanks
Karen

Rated 5 out of 5 stars

Elderly oven happy again!

Needed new element fitted in elderly oven. Part was ordered & fitted very quickly. Lovely engineer so a good experience

26 March 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you for your review. Your Bosch oven is doing well at 18 years old! Hopefully we will see you when you need a new one!

Many thanks
Karen

Rated 5 out of 5 stars

Efficient, friendly service

Paul was very friendly and helpful. He got the job done quickly and explained it very well to someone who knows nothing!

26 March 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thanks so much for your kind review. I will be sure and let Paul know your comments!

Kind Regards
Karen

Rated 5 out of 5 stars

Highly recommended.

Have used them several times for different appliances. Very reliable company with pleasant, competent staff. Easy to deal with and reasonable costs. Highly recommended.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Efficient service from start to finish

Paul was very helpful regarding our Neff oven. I would not hesitate to use Paul again.

21 March 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hello Mrs Mackenzie

Thanks so much for your review. I'm glad Paul could put your oven door back together for you. I guess that means there's no excuse not to cook dinner now!
Regards
Karen

Rated 5 out of 5 stars

Can't fault this company at all

Can't fault this company at all. From the office staff to the tradesmen who come out to do the repairs and installations. Fantastic service!

6 January 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you so much for your positive comments, we really appreciate it. Hope you are enjoying your new hob!
Thanks
Karen

Rated 5 out of 5 stars

Faultless service.

A company I have used for machine repairs and to purchase new equipment for over 30 years.
Couldn’t fault the services they provide.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Used Highland Applicance Services twice…

Used Highland Applicance Services twice recently for fridge-freezer and hob. Very helpful and prompt with some clever juggling to get the new hob to fit. Much happier to support a local business than a faceless chain.

14 March 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you so much for your kind review. We really do appreciate your support and hope to hear from you again.
Kind Regards
Karen

Rated 5 out of 5 stars

Excellent service!

Excellent service, efficient and good communication. Highly recommended.

6 March 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thank you so much for taking the time to write a review. Its always much appreciated!
Regards Karen

Rated 5 out of 5 stars

Faulty dishwasher

Paul visited me today as I had a faulty dishwasher, he was very friendly and efficient. Would use and recommend his services from Paul to anyone who requires it.

5 March 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi Jack, thanks for the kind review. Good luck with the rally driving! All the best, Scott

Rated 5 out of 5 stars

Paul was exceptional

Paul came over today to help me with my broken washing machine.
He was nothing but helpful since the second he walked through the door, explaining everything he was doing and left the place immaculate after.
He sourced the problem within 5 minutes but continued to do an in depth inspection on everything regardless.
Highly recommend and would always use in future!

28 February 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi Elspeth, I'm delighted to hear of your experience. Paul is always very conscientious! Thank you for taking the time to send us a review.
Regards, Scott

Rated 5 out of 5 stars

Great service

Great service! Phone call to check when we were in then a txt message to say he was on his way. Helpful, friendly and explained Everything. Even helped fix my little girls toy.

24 February 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi Sarah, Glad we were able to help, I hadn't realised we were repairing children's toys now. lol.
I will pass your kind comments on to Paul.
Thanks, Scott

Rated 5 out of 5 stars

Excellent - highly recommend

Excellent service from booking the appointment to the repair. Engineer came next day at agreed time and went to collect part and fixed machine. Very clean and tidy.

21 February 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi Elizabeth, what a nice review! Thank you so much for taking the time to send it. We hope to see you again in the future. Regards, Scott

Rated 5 out of 5 stars

Very good service

Very good service. Paul the engineer replaced our brew unit in the integrated coffee machine.
Most knowledgeable and gave us great information to assist us in maintenance going forward.
Most helpful, on time , did a great job .
Most satisfying experience most professional.

20 February 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi, thank you for your positive review. I will pass your comments on to Paul, he will be delighted! All the best, Scott

Rated 5 out of 5 stars

Have had HAS Ltd help us out on several…

Have had HAS Ltd help us out on several occasions with equipment breakdowns and most recently purchased, and had fitted, a new Bosch microwave. The engineer was most charming and spent a great deal of time showing me the ins/outs of the new machine. I would not hesitate to recommend this company and it would be my first port of call for any new equipment I intend to purchase.

12 December 2024
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi Kathleen, I am pleased you are happy with the service provided. We look forward to seeing you again sometime. Thank you, Scott

Rated 5 out of 5 stars

Great company!

Highland Appliance Services is an amazing company ! Our fridge stopped working suddenly , and they were able to deliver and install a new fridge within 48 hours. Especially impressive as we are on Skye! Great service and communication.

6 January 2025
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi Karen, Always glad to help. You are lucky to live in such a beautiful location! Best, Scott

Rated 5 out of 5 stars

We have purchased a few appliances from…

We have purchased a few appliances from Highland Appliance Services Ltd. The most recent , a washing machine in December. I have always found the service to be excellent and products of great quality, very helpful and I know I can count on them when I need something replaced quickly. Great local service . Janey

19 December 2024
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi Janey. Its always good to see returning customers. I hope you enjoy the new washing machine. All the best, Scott

Rated 5 out of 5 stars

Great service!

We had an excellent experience with Highland Appliance Service. From initial call-out to a broken dishwasher (which mice did irreparable damage to) to sales and delivery of a replacement, the prompt, professional and courteous service and quality products offered by Highland Appliance Services was excellent!

18 December 2024
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi Laurie, nice of you to send a review. Happy washing and good luck with the mice!!
Thanks again, Scott

Rated 5 out of 5 stars

Always consistently excellent

I have used HAP many times over the years and have never been disappointed. I ordered a replacement microwave by phone through very knowledgeable ladies, followed up by a stress-free fitting from Scott, their excellent engineer. Highly recommended!

1 October 2024
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Hi Graham, thanks for posting. We genuinely appreciate returning customers. Thank you for your continued custom, we hope to see you again in the future!
Kind regards, Scott

Rated 5 out of 5 stars

This was our third visit for kitchen…

This was our third visit for kitchen equipment great service .
Freezer , dishwasher now oven.
Helpful and friendly.

26 November 2024
Unprompted review
Highland Appliance Services Ltd logo

Reply from Highland Appliance Services Ltd

Thanks Gordon, always a pleasure! Good luck with the rest of the kitchen upgrade.
Regards, Scott

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