Highworth Insurance Reviews 

664
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and helpful when handling various insurance requests. Consumers truly appreciate the extremely quick response times and highly efficient processes that make arranging complex policies completely stress-free. However, some customers also noted that these insurance policies were not always the absolute cheapest option available in the market. Despite this detail, people generally felt that the superior coverage details and expert guidance easily justified the overall cost. Many individuals mentioned that receiving tailored advice and finding the right policy details mattered far more than saving a small amount of money.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently polite,... See more

Service

Reviewers mention positive feedback about service, highlighting outstanding support from start to finish.... See more

Price

Consumers find price to be positive and consistently report receiving competitive quotes and great deals... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Value for money

Clients share positive opinions on value for money, highlighting efficient service and very reasonable prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

William Gordon did a good job on recommending insurance for my late mum's house whilst we are trying to sell it. It was not the cheapest quote but met what I needed better than any other comparable q... See more

Rated 5 out of 5 stars

I have spoken to William Gordon today to provide Insurance for a Diamond Engagement Ring and I found his Service second to none. William was thoroughly Professional and made sure I was at complete ea... See more

Rated 5 out of 5 stars

What can I say, Bethany was absolutely amazing to deal with. Had a lot of patience when dealing with me, I am Welsh so no answer is ever straight forward. Tangents, antidotes and sarcasm ar... See more

Rated 5 out of 5 stars

My call to Highworth insurance was to add an additional watch to my existing policy. My contact was William Gordon and he proved to be very polite and knowledgeable. He explained to me the cost a... See more


Company details

  1. Insurance broker

Written by the company

Formed in 2012 Highworth Insurance specialises in all aspects of non standard and high value home insurance, as well as individual policy cover for watches, jewellery, fine art and collections. Based in Dorset our team of Account Managers are handpicked to support us in delivering great industry knowledge and a high level of service. As experts in insurance our aim is to support our clients by providing a clear cut and easy approach, delivering the best cover, advice and support at all times.


Contact info

4.9

Excellent

TrustScore 5 out of 5

664 reviews

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No recent history of asking for reviews

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4.9

All reviews

(664)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Liam Hunt !

Liam Hunt !! a great guy very kind and professional he explained every thing to me and answered all my questions regarding my watch insurance gave me a great price as i have shopped around already and made him aware so he gave me a discount that sealed the deal for me Many thank Liam god bless

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Really good customer service ( Sam Ashford )

Really good customer service from Sam Ashford ( account manager ) in helping me find insurance for an older property in North Wales which has a separate holiday let with a thatch roof . He was patient, courteous and thorough, and I felt he was genuinely looking for ways to help me rather than putting obstacles in the way which had been my experience when contacting all other insurers. After no small effort on his behalf a competitive quote was found which covers requirements. A very good customer experience which I am happy to recommend to others. Thankyou.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Actually being able to talk to a 'real' person

Actually being able to talk to a 'real' person quickly and easily was a huge bonus. William was very helpful, understanding and generally a delight to have a conversation with.

As it wasn't a run of the mill insurance that I was after, it was a relief to be able to find someone who could sort this insurance for me.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Specialist Watch Insurance

Contacted Liam Hunt at Highworth Insurance for specialist cover on a second watch after a leading company in the market couldn’t provide a quote (due to already owning a different model) from the same manufacturer. Liam was extremely easy to talk to and very knowledgeable of my problem. He provided a solution at an extremely competitive price and explained clearly the endorsements given . I would highly recommend anyone contacting him/them for specialist watch insurance . Look forward to doing business with them again .

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Saved time searching for quotes

Wil at Highworth saved me a lot of time searching for quotes and filling in forms for home and holiday let insurance. British Insurance Brokers Association referred me to Highworth. There was no delay waiting for my initial call to be answered. Wil was quick and efficient in providing a quote immediately and sending me detailed documents to check the cover. He phoned me back at an arranged time and set up the cover with no fuss.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Will at Highworth Insurance was fantastic in helping me get my engagement ring insurance sorted. There were a few complications on my side, but he was patient, professional and went above and beyond to make sure everything was handled smoothly. His communication was excellent and he made the whole process feel easy and stress-free. Highly recommend — thank you, Will!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I spoke with William on 12 February 2026 who was extremely knowledgeable and was able to answer all my questions regarding the cover I needed. Extremely helpful and well recommended.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly staff members

Very friendly staff members, patient and friendly, dealt with Kirsty and William, a pleasure to speak with. They kept in contact until I was completely satisfied. Will be recommending to others.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

William at Highworth Insurance was very helpful and knowledgeable about getting the right Buildings insurance for me. Would definitely recommend him.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Returning to Highworth again for single…

Returning to Highworth again for single item watch insurance. Incredible service, response time, and communication.
Despite a high value item, William Gordon went above and beyond to get the coverage needed for my Audemars at a great price.
Thoroughly recommend Highworth, and Will for anything.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Trusted

Will was helpful, he instilled trust and could provide me with the house insurance that I needed and was looking for and guided me with patience. Friendly and really gave me peace of mind.

29 January 2026
Unprompted review

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