Banner for Hillarys

Hillarys Reviews 

144,309
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 32,013 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the local advisors and fitting staff are extremely professional, friendly, and polite during home consultations. People also love the wide selection of quality fabric colors and designs, praising the smooth, careful, and tidy installation process. However, some customers also noted difficulties getting through to customer service by phone or experiencing frustrating delays when requesting product repairs. A few reviewers additionally shared negative experiences involving faulty parts, broken operating chains, or blinds letting in unwanted light due to narrow sizing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as professional, polite,... See more

Service

Consumers find service to be positive throughout the entire process from start to finish. Reviewers... See more

Product

Clients share positive opinions on product quality, noting that items such as blinds and curtains are... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the products and... See more

Customer service

Users describe ambiguous interactions with customer_service, noting a wide range of vastly different... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Graham turned up on time and without being prompted he put on a pair of shoe protectors to keep our newly fitted carpets clean. We explained what we were looking for but didn’t fully understand how th... See more

Company replied

Rated 5 out of 5 stars

Our advisor John IDAHO 116707 was very professional. He gave us 20 mins heads-up and arrived on time. We wanted quotes for skylight windows but due to his knowledge about products, materials and col... See more

Company replied

Rated 5 out of 5 stars

The only person in Hilary’s who kept in contact with me , was professional friendly and did an amazing fitting of my fly screen was a fitter called Lee . Nothing was too much trouble . Thank you Lee f... See more

Company replied

Rated 5 out of 5 stars

We have seen Mike twice now. The first time when he came to measure up and talk us through the whole fitting procedure for new shutters. We had quite a few questions because of existing curtain fitt... See more

Company replied


Company details

  1. #17 of 39 best companies in Window treatment store
  2. #11 of 18 best companies in Awning supplier
  3. #20 of 52 best companies in Blinds shop
  4. #14 of 29 best companies in Curtain Shop
  5. #8 of 21 best companies in Garage door supplier
  6. #54 of 115 best companies in Interior designer

About Hillarys

Written by the company

Hillarys - For the window wise

We've been transforming homes across the country for more than 50 years with made to measure blinds, curtains and shutters that look good, fit perfectly and are up to the challenge of everyday life. It's why the window wise choose Hillarys - measuring and fitting is always included and everything is tailor made.

Our advisors can also help you transform your outdoor space too, because helping you be total home happy is what makes us tick. Our Exterior range includes electric garage doors and awnings and pergolas for your garden. Our advisors will guide you through the options for your home with their technical know-how, and they’ll take care of the installation.

Book a free in-home appointment at a time that suits you and our team of friendly expert advisors bring our full range of samples for you to choose from, helping you find the right solution for your home and your budget. 

Exceeding expectations with great products & excellent service

Written by the company

We care about your home as much as you do. When it comes to fitting, we take pride in getting it just right, which includes tidying up and leaving your home as we found it. We’re always here for you. We never stop caring so ask any question, anytime.

Guarantees & Aftercare

Product Guarantees

We take the greatest of care to make sure that your gorgeous made-to-measure blinds, curtains, shutters and awnings look and fit exactly as they should. And because we want you to be completely satisfied with your window dressings, we offer a full 12 month warranty which starts the moment your products are fitted.

That’s our promise to you that you’re investing in a quality product that’s made to the highest specifications. As part of your warranty we promise to repair or replace any faulty goods free of charge

When you choose stunning made-to-measure shutters, awnings or conservatory blind systems you can be confident that you’re investing in quality craftsmanship that’s built to last. In addition to the standard 12 month warranty, our 5 year peace of mind guarantee is our assurance that our products will stand the test of time.

The 5 year peace of mind guarantee is an extended care plan that starts from the day your window dressings are fitted and extends up to the fifth anniversary of your fitting date. For a nominal call out fee, we promise to repair or replace any faulty shutters, awnings or conservatory blinds completely free of charge.

Contact info

Promotion box for Hillarys

SUPER SALE

UP TO 40% OFF SELECTED STYLES

4.7

Excellent

TrustScore 4.5 out of 5

144k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(144,309)

31,980 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Roman & Venetian Blinds fittting.

Tony fitted several blinds in our home, both Roman and Venetian Blinds to a very high standard. Tony was very polite and informative.

19 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Woody,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that the blinds were fitted to a very high standard and that our team member was polite and informative.

Many thanks Tracey

Rated 5 out of 5 stars

Good quality great service

i ve had Hilary s to fit 2 blinds always polite and on time, . you can get cheaper. The quality is good and they advice what kind of blind works well. Will recommend to friends.

27 August 2026
Hillarys logo

Reply from Hillarys

Hi Jane Sutcliffe,

We're delighted to hear that you've had such positive experiences with us! It's wonderful to know that our team was polite and punctual, and that you're happy with the quality of our blinds. We appreciate your recommendation.

Many thanks Tracey

Rated 2 out of 5 stars

Hillarys after sales service

I had 11 blinds fitted by Hillarys. I had the Salesman come round to take the order and make preliminary measurements. The fitter came round to make final measurements. The blinds were fitted. However, one blind is totally useless. The drawstring is behind a cupboard and cannot be locked. I asked them to come round and look at it. The fitter came round and I was flexible about alternatives. Then I heard nothing. Several months later, I contacted the company to see hoe my case was progressing. Their response, Tough luck pal. Terrible after sales service.

3 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Alisdair,

We're sorry to hear about your experience and appreciate the disappointment this has caused. We'd like the opportunity to investigate the concerns you've raised regarding the measurements, installation, and subsequent communication.

Please complete your details using the link we've sent, and we'll look into this further for you.

Best wishes

Becky

Rated 5 out of 5 stars
Hillarys logo

Reply from Hillarys

Hi Sylvia Lee,

We are so pleased to hear you had such a positive experience with us. Thank you for your kind words and positive feedback about our team's expertise.

Many thanks Tracey

Rated 5 out of 5 stars

Graham Advisor Ground: incredible service

Graham Advisor Ground: 118913
Fantastic service! Graham was incredibly friendly, helpful and gave us all the information we could possibly need. He helped us work through the options that best suited our needs and we couldn't be happier with the end result. I would definitely get Graham back to help us again.

27 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Becky,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear about your positive experience and that our team member was incredibly friendly and helpful. It's fantastic that all the information you needed was provided and that they helped you work through the options. We are delighted you would definitely have them back again!

Many thanks Tracey

Rated 5 out of 5 stars

Customer service was quick and easy…

Customer service was quick and easy Paul Atkinson came and measured up window and he also fitted the blind very fast and very reliable would recommend to family and friends

27 August 2026
Hillarys logo

Reply from Hillarys

Hi Miss Carey,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that our customer service was quick and easy. We are delighted that our team member was very fast and reliable.

Many thanks Tracey

Rated 5 out of 5 stars

Sound advice and good service

Our intention was to have vertical or day and night blinds fitted. We wanted to get a couple of quotes for new blinds. Contacted Hillarys and an appointment with advisor Clifton (118726) was agreed. He arrived on time and was respectful of our home.
He was very knowledgeable and made us aware that we would lose a large majority of our windowsill, which we were completely unaware of. Following his helpful knowledge we decided to opt for roller blinds for windows instead with vertical for patio doors.
When we got our second quote from another company we realised that we had missed out a window on Hillary’s quote.
Very easy to contact advisor Clifton who arranged to revisit and add missed window to quote, nothing was to much trouble for him.
So pleased we opted for Hillary’s, good quality reasonably priced and everything went so smoothly, measure up, install and fitted and left clean and tidy.
Took a little time getting used to, as I have always had nets and curtains, but getting there.
Very satisfied customer, and definitely recommend Hillary’s

4 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Glynis Brown,

We are delighted to hear about your positive experience with our service, especially the helpful advice you received regarding your blind choices. It is wonderful to know that our team was able to assist you in finding the perfect roller blinds and vertical blinds for your home, and that the entire process, from measurement to installation, was smooth and tidy. We appreciate you sharing your satisfaction and recommendation.

Many thanks Tracey

Rated 4 out of 5 stars

Friendly staff although very…

Friendly staff although very disappointed that my next order of shutters won't be fitted until the end of October.

19 August 2026
Hillarys logo

Reply from Hillarys

Hi Sandra,

We appreciate your kind words about our staff. We understand your disappointment regarding the shutter fitting timeline and are working to improve our scheduling to prevent such delays.

Many thanks Tracey

Rated 5 out of 5 stars

Excellent service

Excellent service, great representative who advised us with our order and did a lovely job fitting the order.

27 August 2026
Hillarys logo

Reply from Hillarys

Hi Geoff Parmenter,

We are so pleased to hear about your positive experience and that you received excellent service. It's wonderful to know our representative provided great advice and did a lovely job with the fitting.

Many thank Tracey

Rated 5 out of 5 stars

Advisor Fallon 117596

Fantastic service from start to finish. Professional and efficient. Product excellent also. 5 star 🤩

27 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Sarah Adamson,

We are so pleased to hear about your positive experience and that you received fantastic service from start to finish. It's wonderful that you found our team professional and efficient, and that you are happy with the excellent product!

Many thanks Tracey

Rated 5 out of 5 stars

Excellent Service

Excellent service from start to finish! My new garden room blinds ( white with small gold leaves) are gorgeous! Thank you Hillaries. 🙋‍♀️

26 July 2026
Hillarys logo

Reply from Hillarys

Hi Angela McCarthy,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that you received excellent service from start to finish and that your new garden room blinds are gorgeous.

Many thanks Tracey

Rated 5 out of 5 stars

Really helpful with choosing what type…

Really helpful with choosing what type of blinds. Quick and efficient, clean and tidy fitting. Good quality.

19 August 2026
Hillarys logo

Reply from Hillarys

Hi Teresa Dean,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that we were helpful in choosing your blinds and that the fitting was quick, efficient, clean, and tidy. We are delighted you are happy with the quality.

Many thanks Tracey

Rated 5 out of 5 stars

Very happy with my blinds.Installation…

Very happy with my blinds.Installation was handled very well. Robert was Very courteous, communicated at all times and was very tidy. Highly recommended.

14 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Ann,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that you are very happy with your blinds and that the installation was handled very well. We are delighted to hear about the courteous, communicative, and tidy service.

Many thanks Tracey

Rated 5 out of 5 stars

Very polite man and fitting of blinds…

Very polite man and fitting of blinds went well.

19 August 2026
Hillarys logo

Reply from Hillarys

Hi Ms Dianne Mirzakhanian,

We are so pleased to hear that you had a positive experience with our team member and that the blind fitting went well. Thank you for your wonderful feedback!

Many thanks Tracey

Rated 5 out of 5 stars

Excellent service!

We had our conservatory blinds replaced after 21 years which was when Hillarys fitted our previous blinds. The new ones are excellent and a lovely colour plus the quality is very good so these may last many years too. We have always used Hillarys for blinds and shutters and found their representatives like Wharton 118955 to always be professional, courteous and friendly. We will always recommend Hillarys because of the quality of the products and the service of their staff. Thank you to Andrew for transforming our conservatory so efficiently!

25 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Yvonne,

We appreciate your wonderful feedback and five-star rating! We are so happy to hear that your new conservatory blinds are excellent and that the quality is very good. It's fantastic to know our team members are always professional, courteous, and friendly. Thank you for your recommendation!

Many thanks Tracey

Rated 5 out of 5 stars

Very friendly

Very friendly. Professional service from Sean Mc
Advisor number: 119399

27 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Alice Wright,

We are so pleased to hear you received very friendly and professional service. Thank you for your wonderful feedback!

Many thanks Tracey

Rated 5 out of 5 stars

Survey and fitting flawless

Survey and fitting flawless. Very pleased

15 August 2026
Hillarys logo

Reply from Hillarys

Hi Kay Heath,

We are so pleased to hear you had such a positive experience with us. Thank you for your kind words and positive feedback regarding our flawless survey and fitting.

Many thanks Tracey

Rated 5 out of 5 stars

Stuart 216180

Stuart 216180 - Once again Hilarys have provided outstanding service.
From ordering and fitting, staff have been outstanding.

Stuart has fitted all our shutters over the years.
Wouldn't use any other company apart from Hilarys

27 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

HI Liam Fitzpatrick,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear about your positive experience and that our team members were outstanding from ordering to fitting. We are delighted that our fitter has fitted all your shutters over the years.

Many thanks Tracey

Rated 5 out of 5 stars

Tomasz was superb throughout the whole…

Tomasz was superb throughout the whole process. Advisor No. 118429.

27 August 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Philip Gibbins,

We are truly delighted to hear about your positive experience with our team member. Your feedback is greatly appreciated.

Many thanks Tracey

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look