Hilton and Horsfall Estate Agents Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, professional, and genuinely friendly throughout every single step of the moving process. Many people note that the staff consistently goes above and beyond to ensure that buying and selling properties feels completely stress-free. Consumers also emphasize the remarkable speed and efficiency demonstrated when listing, marketing, and successfully selling properties within very short timeframes. Reviewers deeply appreciate the consistent communication, transparent updates, and prompt, helpful answers provided regarding any questions that arise during the entire transaction. Future clients looking for reliable estate agents will find this business dependable and trustworthy.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting a professional, friendly, and dedicated team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, friendly,... See more

Customer service

Customers had positive experiences with customer service, noting that support was exceptional and available... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the s... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibl... See more

Company replied

Rated 5 out of 5 stars

I recently bought a property marketed by Hilton and Horsfall. The sale was negotiated by Teal, who was a pleasure to deal with from start to finish. Any query I had was dealt with expeditiously, and t... See more

Rated 5 out of 5 stars

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos an... See more

Company replied


Company details

  1. Estate Agents

Written by the company

With over 20 years of experience, we have developed extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our clients with individual high quality advice based on the wealth of experience of our local dedicated sales & lettings team. With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology, we offer a modern quality service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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No recent history of asking for reviews

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4.8

All reviews

(207)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

I don’t normally leave reviews but felt…

I don’t normally leave reviews but felt I had to in this place instance. We used Hilton & Horsfall to sell our house and the experience was outstanding from the valuation to the day of completion. Would highly recommend! Brilliant team. Thank you!

2 February 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Angela! All the best for the future.

Rated 5 out of 5 stars

Extremely knowledgeable staff

Extremely knowledgeable staff, excellent photos and marketing, including drone footage. We had 20+ viewings and 3 offers within the 1st week and offer accepted / sold within 10 days. Very happy customers

17 December 2019
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Dean! ... Glad you got sorted out before Christmas! all the best to you and your family for 2020 and Beyond!

Rated 5 out of 5 stars

What an amazing Team!!!! X x

How absolutely brilliant Gavin, Kendra, Emily and Mark, at Hilton Horsfall have been!!
I can’t recommend them highly enough, and They have all been so helpful and amazing!!
But I must give a special Thank you to the wonderful Kendra, who really has gone above and beyond the call of duty!! She has even been emailing And telephoning from home on her days off and in the evening!!!
Gavin and Mark that girl needs a pay rise and a promotion please!!!!
Thank you, thank you !! I would not hesitate to recommend Hilton Horsfall to everyone who is selling and buying a house!!!!!
Best Regards, Ruth and Neil x x

10 December 2019
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Ruth and Neil, we got there in the end. All the best in your new home and into 2020 !

Rated 5 out of 5 stars

Fantastic service and sales strategy

Fantastic service and sales strategy. Photography is second to non. House sold in three days. Would recommend unreservedly.

28 January 2019
Unprompted review
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Reply from Hilton and Horsfall Estate Agents

Thanks Matt! All the best in your new home!

Rated 5 out of 5 stars

Very very good

Very very good, Real customer service i cannot not reccomend highly enough

5 December 2018
Unprompted review
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Reply from Hilton and Horsfall Estate Agents

Thank you!

Rated 5 out of 5 stars

Excellent service from consultation…

Excellent service from consultation through to sale. Thank you so much, the best estate agents by far!!!

30 November 2018
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank You! All the best for the future in your new home!

Rated 5 out of 5 stars

Superb Team!

A big thank you to the team at Hilton & Horsfall for their quality, dedicated service. A family friend recommended that we use Hilton & Horsfall and they did not disappoint. Constant communication throughout the process and the attention to detail with the property photography was exceptional.

23 November 2018
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Matt. We wish you all the best for the future!

Rated 5 out of 5 stars

Excellent service

Excellent service, as always. Friendly, helpful team who make you feel special as a customer. Can definitely recommend.

20 November 2018
Unprompted review
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Reply from Hilton and Horsfall Estate Agents

Thanks! :) Glad you are happy!

Rated 5 out of 5 stars

A great experience selling our house…

A great experience selling our house with Hilton & Horsfall. The service from the initial contact to day of exchange was exceptional. Every contact with Gavin and the team in the office was friendly,helpful and professional.
Their marketing across all forms of media is outstanding and the photography excellent - much better than many others you see on Rightmove. I recommended them to a family member and once again the property was sold within a week.

16 November 2018
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank You very much for the recommendation Mrs Hirons. And thank you for your kind words / review. All the best for the future.

Rated 5 out of 5 stars

Fantastic company

Fantastic company! Their attention to detail and service is second to none. I would definitely recommend Hilton & Horsfall.

15 November 2018
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Debra! All the best for the future.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very professional! The high quality photographs make them stand out from all the other estate agents! Would recommend to anyone!

15 November 2018
Unprompted review
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Reply from Hilton and Horsfall Estate Agents

Thank you Fran, we try our best! :)

Rated 5 out of 5 stars

An all round great local Estate Agency!

Mark and Gav have been a real help. Really easy to deal with and extremely knowledgable about the local property market. In my opinion an all round great local Estate Agency!

15 November 2018
Unprompted review
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Reply from Hilton and Horsfall Estate Agents

Thank you Mr Dent - we're glad you're happy! All the best.

Rated 2 out of 5 stars

Fail for Hilton & horsfall

It would be extremely courteous and a sign of good customer service if Gavin Hilton could actually reply to calls.

Katie did her best to assist but is unfortunately mentored by someone who is more than happy to sit back and do very little and not take ownership. Gavin took 48 hours to respond to one call, refused to take a call even though he was in the office.

In my instance of my recent purchase he didn't take ownership and despite me being assured that I wasn't in a chain, I ended up in a chain of 4 and he left it to other people to liaise with the solicitors.

What should have been a straight forward purchase (as initially advised by Hilton & Horsfall) resulted in me having to live in temporary holiday accommodation, at great expense, due to the misinformation that was supplied by Hilton & Horsfall and Gavin did not accept that he was in the wrong what so ever.

The 2 stars is purely for Katie in trying her best otherwise would have been 0

15 November 2018
Unprompted review
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Reply from Hilton and Horsfall Estate Agents

Hi Colin, We are disappointed with your review and can assure you this is our of the ordinary for us to receive any complaints. As you are aware, Gavin met with you at our office to discuss your concerns. It became apparent that you had agreed to complete on the sale of your house prior to agreeing a completion date on the property you were purchasing through us. Unfortunately, this left you in a position where you potentially had a gap to fill in-between sale and purchase. On average a sale / purchase can take 8-10 weeks. Sometimes a little quicker and some times a little longer. Your purchase with us took 10 weeks and 5 days from submitting your offer to collecting the keys. These time scales are not out of the ordinary. We truly hope you are happy in your new home, all the best for 2019 and beyond.

Rated 1 out of 5 stars

No interest practically from week 1

No interest practically from week 1. Seem to have their close network , cliques for want of a better word that they do work for, others left to sell themselves or withdraw. No sorry to lose you or any such pleasantries. Definitely would not recommend

29 May 2018
Unprompted review
Rated 5 out of 5 stars

Hilton & Horsfall Estate Agent Review

An excellent Estate Agency all round. They are so easy to deal with and very thorough. They were highly professional on behalf of & to my husband & I at all times. They represented us well & it was a good experience. If you want to sell a house, you want the best service. Hilton & Horsfall provided that for us, so we're happy & would definitely recommend them.

9 September 2016
Unprompted review

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