Hilton and Horsfall Estate Agents Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, professional, and genuinely friendly throughout every single step of the moving process. Many people note that the staff consistently goes above and beyond to ensure that buying and selling properties feels completely stress-free. Consumers also emphasize the remarkable speed and efficiency demonstrated when listing, marketing, and successfully selling properties within very short timeframes. Reviewers deeply appreciate the consistent communication, transparent updates, and prompt, helpful answers provided regarding any questions that arise during the entire transaction. Future clients looking for reliable estate agents will find this business dependable and trustworthy.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting a professional, friendly, and dedicated team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, friendly,... See more

Customer service

Customers had positive experiences with customer service, noting that support was exceptional and available... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the s... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibl... See more

Company replied

Rated 5 out of 5 stars

I recently bought a property marketed by Hilton and Horsfall. The sale was negotiated by Teal, who was a pleasure to deal with from start to finish. Any query I had was dealt with expeditiously, and t... See more

Rated 5 out of 5 stars

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos an... See more

Company replied


Company details

  1. Estate Agents

Written by the company

With over 20 years of experience, we have developed extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our clients with individual high quality advice based on the wealth of experience of our local dedicated sales & lettings team. With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology, we offer a modern quality service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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4.8

All reviews

(207)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service from start to finish,

excellent service from start to finish,
professional , friendly and flexible, great local knowledge of the area and the market place, handled the legal side too and whilst all the time listening to our requirements which made it a smooth process, these were the main reasons we achieved our goal price and all at a reasonable cost, we would thoroughly recommend Hilton & Horsfall without any hesitation to anyone looking to sell their property. Gavin and his team did an excellent job for us.

16 April 2021
Unprompted review
Rated 5 out of 5 stars

Hilton and Horsfall Estate Agents come…

Hilton and Horsfall Estate Agents come highly recommended and we would 100% use them again to sell a property! Kendra has been truly amazing and we cannot thank her enough for always being available to discuss and answer any of our questions. Throughout, communication has been outstanding and this makes a big difference!

Many thanks again to the whole team at Hilton and Horsfall!

29 January 2021
Unprompted review
Rated 5 out of 5 stars

Great and caring estate agent!

Outstanding professionalism throughout the sale of my house. Always available to answer any questions and offer support.

This estate agent really cares about there clients with a personal touch.

Would highly recommend to all and will use again in the future.

24 December 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic estate agent

Fantastic estate agent! Special thanks to Mark and Kendra. The marketing and communication during the whole process was spot on. I would certainly recommend Hilton and Horsfall. I will definitely be using these again for any future housing requirements.

21 December 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Went with Hilton & Horsefall & they proved to offer an exceptional service throughout the selling process.
A professional company with a superb team, especially Kendra who handled our sale from start to finish. 5*

20 November 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Malcolm! We are glad you are happy. All the best.

Rated 5 out of 5 stars

In a tricky sale with the added…

In a tricky sale with the added complication of covid, H and H have given excellent customer service and kept me informed every step of the way in a clear and friendly manner, and have done the same with my buyer in order to keep the sale alive. Thanks !

4 November 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Paula... All the best!

Rated 5 out of 5 stars

The service from Hilton and Horsfall…

The service from Hilton and Horsfall has been excellent. They photographed and marketed the house really quick for us with fantastic photos!
We have been kept up to date well throughout the full sale process.
Would definitely recommend.

3 November 2020
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Jo. All the best in your new home!!

Rated 5 out of 5 stars

Brilliant communication

Brilliant communication! Throughout our entire sale, they have been fantastic. We have sold our property though Hilton’s and at the same time purchased a property through Hilton’s and I have to say they have been quick to respond to any queries we have had. We had buyers drop out of a sale and within a couple of days the property was under offer again,

During the lockdown that began in March they quickly adapted to the changes they had to make and continued with the great service.

3 November 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank You Natalie! we are glad you are happy!

Rated 5 out of 5 stars

We received exceptional service when…

We received exceptional service when selling our home through Hilton & Horsfall!

Within 48 hours of our initial enquiry, they valued the house, took photos and the house was on the market and under offer!!

Kendra’s communication was excellent throughout, and she regularly kept us updated, liaising with solicitors and our buyer on our behalf.

I would highly recommend, and would absolutely use Hilton & Horsfall next time we look to move!!

3 November 2020
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Katie! All the best in your new home.

Rated 5 out of 5 stars

From valuation and agreeing the sale…

From valuation and agreeing the sale price we had good communication regarding viewings. The 2nd person to view the property bought it and everything was completed in good time. Non

3 November 2020
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you! all the best to you and your family.

Rated 5 out of 5 stars

From start to finish the communication…

From start to finish the communication with the team at Hilton and Horsfall was fantastic. This was both verbal and written. They also went the extra mile to enable our tenants to move in as quickly as possible.
I have used Estate Agents to manage this process before but I will not hesitate in using Mark and his team again.

25 August 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you!

Rated 5 out of 5 stars

Just moved into my second rented house…

Just moved into my second rented house through Hilton and Horsfall, amazing service from start to finish kept me updated (as I’m very impatient🙈) moved into my new house within 3 weeks never had a problem in the 2 years I have rented through them. Would highly recommend

4 July 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Codie!

Rated 5 out of 5 stars

Brilliant service from Gavin

Brilliant service from Gavin. Excellent photos and always easy to get in touch with, also lovely helpful office staff.

30 June 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Whitney!

Rated 5 out of 5 stars

Amazing estate agents would never use…

Amazing estate agents would never use anyone else , so professional , customer service is something else , highly recommended ... if you want to sell a house fast with amazing knowledge and market experience then look no where else

Thank you team x

26 June 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Tracie..On to the next one!

Rated 5 out of 5 stars

Quality Service from start to finish.

Quality Service from start to finish.
I’ve bought, sold and currently rent with the company. Never had any problems. The staff are helpful and will listen to your needs, they give great advice but don’t force anything.
Everything done at a great price.

25 June 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks! all the best.

Rated 5 out of 5 stars

Absolutely A1 service

Absolutely A1 service. From the outset very professional. Communications skills excellent. Would surely use again.

25 June 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Stewart :)

Rated 5 out of 5 stars

Excellent!!

Always use Hilton and Horsefall Estate agents for buying and selling properties. Very trust worthy, genuine and personal service from all the team. More than satisfactory service from start to finish, go above and beyond. Would recommend their service to anybody. Thanks again!

25 June 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thanks Kimberley!

Rated 5 out of 5 stars

Hilton & Horsfall - Simply Excellent!

We instructed Gavin and his team to list our house for sale, our photos were done within a day and submitted to all their social media outlets. The first offer received the very next day! After several viewings the house sold within 4 days!

The whole process has been fast and very easy. The team are always available and on the end of the phone and very professional. Hilton & Horsfall proving again why they are number 1 for selling houses!

25 June 2020
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Lewis! We are happy that you are happy :)

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