I had an amazing experience at Hilton garage, so easy, same day drive away. Tom Robothom (my salesman) made it all so easy, explained everything in depth, was polite and friendly, zero pressure which... See more
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Having read about this garage online & the car I saw advertised for sale I felt I should take things further & come up from Suffolk to visit & test drive the car I was interested in & considering b... See more
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Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful w... See more
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Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and effici... See more
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Company details
- #70 of 90 best companies in Car dealer
- #35 of 45 best companies in Motor vehicle dealer
- #37 of 55 best companies in Used car dealer
Written by the company
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contact info
The Mease, DE65 5JJ, Derby, United Kingdom
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4.4
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Awful, don’t sell your car to them!!
If you sell a car through The Motorway and it’s this dealership that has the winning bid I would strongly advise you to ask for the second winning bid!
After accepting the offer, I was told by the dealership my car was being collected on Friday, waited in all day, no one showed up, no phone call, no answer to the messages I left! I reported it to The Motorway and after a few days I had a phone call from the dealership again to say it was being collected today (Wednesday).
The dealership had offered me £8,904. The dealers’ collection guy came over and looked at my car, took a load of photos, told me that there was a lot more scuffs and scraps than I had photographed….just to add some context, I couldn’t even see half of them, I really had to get right up to the car and search!
After his very thorough check, the dealer got back to him with a price of £7,400! I asked him if this was a joke?! He told me that they would have to respray the whole panels because of the paint chips, I said “for a used car???!” Absolute con artists!!! One of the ‘paint chips’ that he had photographed which resulted in my lower price, I removed with my own spit!
I can’t attach a photo on here but I have on the google reviews, if you’re at a loss of what to do with your time, or you’re fed up of suduko, you could have a game of ‘find the paint chip that seriously lowers the value of your car according to the conmen at Hilton Garage’ it’s a great game!!
20 August 2026
Unprompted review
Reply from Hilton Garage
Catherine, we understand the frustration of a missed collection — the Friday no-show without communication was a genuine failure on our end, and that shouldn't have happened.
On the revised valuation, we do need to push back. Condition assessments are carried out in person for a reason: photos submitted by sellers vary significantly in quality, angle, and lighting, and online offers are made on the basis of declared condition. If our inspector identified paintwork issues beyond what was photographed, those findings are documented and form the basis of a revised offer — that is standard practice across every trade buying platform, not something unique to us. You were under no obligation to accept the revised figure, and walking away was entirely your call.
The suggestion that our team fabricated damage to manufacture a lower price is one we reject. That a small mark came off with moisture doesn't invalidate the inspection as a whole, and the revised offer reflected the vehicle's full assessed condition across multiple items.
Regards,
Hilton Garage
New car purchase.
Just purchased my second car from you. And max dealt with myself from start to finish. This is the second car I’ve purchased from you and always wanted to use yourselves again as not all car sales companies are the same. And yours is the best I’ve known. No hidden costs and a respectful and fair price offered for the car we were part exchanging. I had a few questions whilst awaiting my new car to be ready and max was always available to help and assist me. And that goes along way. I will always seek to use you when the time comes again Many thanks.
Jane
19 August 2026
Reply from Hilton Garage
Thank you so much, Jane, for your fantastic 5-star review! It means a great deal to us that you chose Hilton Garage for your second car purchase and that you continue to trust us with your business.
We’re delighted to hear that Max looked after you from start to finish and was always available to answer your questions and help along the way. We pride ourselves on being transparent, fair and providing a straightforward car-buying experience, so it’s wonderful to know this came across during your purchase.
Thank you again for your continued support and kind words. We look forward to welcoming you back when you’re ready for car number three!
Very disappointing experience with…
Very disappointing experience with Hilton Garage.
Everything went smoothly up until the point of purchasing the car. The sales process was fine and communication was good. Unfortunately, that changed almost immediately after I took the vehicle home.
Within around 20 miles of leaving the dealership, I started experiencing issues with the car, and within the first few weeks several faults had been identified and reported to Hilton Garage.
The car subsequently spent over a month with the dealer/repairer, yet not all of the faults I reported were properly investigated or repaired. The AC issue was eventually addressed, but the clicking/clunking noise from the passenger side during acceleration and braking was apparently not even investigated, despite being clearly listed in my original fault report.
After collecting the car, I immediately informed them that the noise was still present and provided screenshots showing that this was one of the original faults I had reported. I then waited another week with no meaningful response.
The biggest disappointment throughout this whole experience has been the extremely poor communication after the sale. Before purchasing the vehicle, communication was good. Once problems appeared, it became a completely different experience — emails were ignored, responses were delayed or absent, and I often felt that I had to chase them simply to get basic information about my own car.
I was also repeatedly made to feel that providing a courtesy car was a favour or a matter of goodwill, with comments that they did not have to provide one and that I should return it because the vehicle had been sold. I appreciate that they did provide a replacement vehicle, but the way this was communicated added unnecessary frustration to an already difficult situation.
I have now had to deal with a car that developed problems almost immediately after purchase, spent more than a month away for repairs, and has been returned to me with at least one of the originally reported faults still unresolved.
I am giving one star because the after-sales experience and communication have been extremely disappointing. I sincerely hope Hilton Garage improves the way it handles customers when problems arise after a vehicle has been purchased.
1 July 2026
Unprompted review
Reply from Hilton Garage
Krystian, the sales experience being positive and the aftersales experience falling short is a pattern we need to take seriously, and we're not going to dismiss what you've described here.
On the clicking/clunking noise — if that fault was listed in your original report and came back unaddressed after a month with the repairer, that's a straightforward failure to complete the scope of work. The fact that you were able to provide screenshots confirming it was on the original list makes that harder to explain, and we're not going to try. That noise needs to be properly investigated and resolved. Please email service@hiltongarage.co.uk with your name, registration and a reference to this review so it can be picked up directly rather than going back into the same queue.
On the courtesy car — a loan vehicle provided while yours is off the road for a month is goodwill and is subject to availability. The communication delays you've described throughout are a separate issue but sit in the same category. It is not acceptable when someone is without their car and waiting on basic updates.
Regards,
Hilton Garage
Highly recommend!!
The staff at Hilton Garage were incredibly welcoming, friendly and helpful from start to finish. Leon was absolutely brilliant — so patient, approachable and helpful throughout the whole process. He really couldn’t have done more for us!
Thank you, Leon, and the whole team at Hilton Garage. We would highly recommend you! Wish all garages were like this one. ⭐⭐⭐⭐⭐
15 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found the whole team at Hilton Garage so welcoming, friendly and helpful.
It’s wonderful to hear that Leon looked after you so well and that his patience and approachable nature made the whole process such a positive experience. We’ll be sure to pass your kind words on to him — he’ll be thrilled!
Thank you for your recommendation and for choosing Hilton Garage. We really appreciate your support and hope you’re enjoying your new car!
Had an absolutely amazing experience at…
Had an absolutely amazing experience at Hilton Garage buying our new car! THe service was impeccable by Matt Kirby where he was patient, not pushy and just really great to deal with! Thanks again
16 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such an amazing experience at Hilton Garage when purchasing your new car.
It’s great to know that Matt Kirby provided you with patient, friendly and pressure-free service. We’ll be sure to pass your kind words on to Matt — he’ll be thrilled to hear your feedback!
Thank you again for choosing Hilton Garage and for taking the time to share your experience. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
Hilton Garage Car Purchase
I wanted to provide a balanced review of my experience purchasing a car for my son’s first vehicle.
I initially arranged a time to view a vehicle I had reserved through AutoTrader. Unfortunately, the keys could not be located, resulting in a 45-minute wait before I was able to see the car. We ultimately decided not to purchase that vehicle because it had very little service history, despite having lower mileage than the car we eventually purchased.
I would, however, like to highlight that the sales advisor, Hana, was excellent throughout this process. She was efficient, helpful and polite, and I could not fault her service.
We subsequently decided to purchase the same model, albeit with higher mileage, because it had a full service history. The delivery process, which was handled by a third party, was excellent.
However, there were a couple of issues with the vehicle on delivery. There was significant damage to the sill underneath the passenger-side door. This had not been pointed out during the purchasing inspection and was not visible when I viewed the car, as it was parked under a canopy. I was also disappointed to find that the brake fluid level was below the minimum mark when I carried out an initial inspection of the engine. I would have expected basic fluid levels to be checked as part of the vehicle’s preparation before it was handed over to the customer.
Overall, I feel that the price of the vehicles reflects some aspects of both the service provided and the condition of the vehicles. My experience was therefore mixed: the customer service from Hana and the delivery process were excellent, but I was disappointed by the condition of the vehicle on arrival and the apparent lack of some basic pre-delivery checks.
14 August 2026
Reply from Hilton Garage
Martin, the 45-minute wait while keys were located at the start of your visit wasn't acceptable, and the sill damage not being flagged to you before purchase is a fair point — if it wasn't visible from the viewing position and wasn't disclosed, that should have been picked up and communicated clearly before you committed.
On the brake fluid, we'd expect fluid levels to be checked as part of pre-delivery preparation. If it was below the minimum on arrival, that's a straightforward miss and we accept it.
The service Hana provided clearly made a difference, and the delivery process working well is something we do invest in. If the sill damage is something you'd like us to look at further, email us with your registration, and we'll review what can be done.
Regards,
Hilton Garage
Hana shah was very efficient in both…
Hana shah was very efficient in both our meetings, and explained the description of the car’s workings and the various options. I would thoroughly recommend both Hana and Hilton Garage. A very organised showroom.
19 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Hana was so efficient, informative and helpful throughout your visits. It’s fantastic to know that she took the time to explain the car’s features and options clearly, making sure you felt confident with your purchase.
We really appreciate your kind words about Hana and Hilton Garage, as well as your recommendation. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
Simply the best purchasing experience
Simply the best purchasing experience. Staff are so professional, Matt allowed me to take time, check and didn’t persuade me to buy.
Simply the best
Thank you all
16 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a positive purchasing experience at Hilton Garage.
It’s great to know that Matt gave you the time and space to make your decision without any pressure. We believe buying a car should be an enjoyable experience, and it’s wonderful to hear that our professional and relaxed approach made such a great impression.
We’ll be sure to pass your kind words on to Matt. Thank you again for choosing Hilton Garage, and we hope you’re enjoying your new car!
Helpful people.
Helpful people.
Clear process (apart from the first greeting, which I fed back about).
18 August 2026
Reply from Hilton Garage
Thank you for your 5-star review! We’re pleased to hear that you found our team helpful and the purchasing process clear and straightforward.
We also appreciate you taking the time to provide feedback about your initial greeting. Your comments are important to us and will be shared with the team so we can continue to improve the customer experience from the moment you arrive.
Thank you again for choosing Hilton Garage, and we hope you’re enjoying your new car!
Highly would recommend
Very smooth process in purchasing my car and was throughly detailed by Max about additional extras such as extended warranty offered by Hilton garage.
11 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found the car-buying process smooth and straightforward.
It’s great to know that Max took the time to explain everything clearly, including the additional options available to you. We’ll be sure to pass your kind words on to him.
Thank you for your recommendation and for choosing Hilton Garage. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
Good service helpful and friendly…
Good service helpful and friendly staff, very busy place so alittle waiting around, cars very well priced and would recommend.
15 August 2026
Reply from Hilton Garage
Thank you for your 4-star review! We’re delighted to hear you found our team helpful and friendly, and that you were pleased with the value and quality of our vehicles. We appreciate that we can get very busy, so thank you for your patience if there was a little waiting around. Your recommendation means a lot to us, and we hope to welcome you back again in the future!
Good attentive service
Good attentive service and happy to help
Wide selection of cars at at a range of competitive prices
Information on cars readily available …if you have your phone ready .
Accompanied test drive
After sales service quite good.
9 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear you were impressed with our attentive service, wide selection of vehicles and competitive prices. It’s great to know our team were happy to help and that you found the information and test drive experience useful. We also really appreciate your positive comments regarding our after-sales service. Thank you for choosing Hilton Garage, and we hope to see you again in the future!
I am extremely happy and had a…
I am extremely happy and had a fantastic experience with this car company. The staff were friendly, professional, and helpful throughout the whole process. Matt Sheehan helped me through the whole process and he was happy to help to make everything straightforward and stress-free, and I felt confident that I was getting a great service. I have never used Hilton Garage before I was a bit nervous especially getting a car delivered to me. Matt Sheehan was brilliant explained and got back to me straight away. I would definitely recommend this company to anyone looking for a reliable and trustworthy car dealer. Great service from start to finish!
17 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with Hilton Garage, especially as it was your first time using us and your vehicle was being delivered to you.
It’s wonderful to hear that Matt Sheehan was so helpful throughout the process, keeping everything straightforward, stress-free and communicating with you promptly. We’ll be sure to pass your kind words on to Matt!
Thank you for putting your trust in us and for your recommendation. We’re thrilled you were happy with the service from start to finish and hope you enjoy your new car!
Dealt with Hannah today
Dealt with Hannah today, all very informative and got us through all the necessary steps with great explanations throughout, will be back in the future!
18 August 2026
Unprompted review
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that Hannah provided such an informative and helpful service, explaining everything clearly and making the process straightforward for you. We’ll be sure to pass your lovely feedback on to Hannah.
It’s great to know you’re planning to return in the future. Thank you for choosing Hilton Garage, and we look forward to welcoming you back!
Reply from Hilton Garage
Thank you for your 4-star review! We’re pleased to hear you had a good experience with us. We really appreciate you taking the time to share your feedback and hope to welcome you back again in the future!
Reply from Hilton Garage
Thank you for your 5-star review, Johny!
We’re delighted to hear you received good service and had a positive experience with us.
We really appreciate your feedback and thank you for choosing Hilton Garage. We hope you enjoy your new car!
This was the worst experience I’ve ever…
This was the worst experience I’ve ever had stay miles away from this company they are bandits they think that 5 minute cut polish is worth £400.00 that was only think they could find and the inspection was as if they had to find something. Please stay away from them
17 August 2026
Unprompted review
Reply from Hilton Garage
Mark, we don't accept the characterisation of our inspection team as looking for problems that aren't there, and we won't let that stand without a response.
When we purchase vehicles through auction platforms, every car goes through a condition assessment — that's standard practice, and it protects both parties. If a cut and polish was identified, it's because the paintwork presented with defects that require rectification before the vehicle can be prepared for retail sale. The cost applied reflects what that work actually involves at a professional level, not a five-minute job with a bottle of polish.
If you believe a specific deduction was applied incorrectly or the assessment was inaccurate, the route is to raise it directly rather than through a public review — but we're not going to accept that the process was dishonest simply because the outcome wasn't the number you were hoping for.
Regards,
Hilton Garage
Useless valet service
The process of getting my car from Hilton garage was smooth, but the “valet service” they include may as well have been left out. I was told my car was cleaned before picking it up, but it hadn’t been touched. I told them twice before taking the car home, still hadn’t been touched. So I had to bring it in to be cleaned 4 days later, I left the car with them for 2 hours yet when I picked up I noticed all they did was hoover the inside and clean the stain I told them about. Nothing else was touched, nor was the outside cleaned so I just wasting my time. Ended up having to pay for a clean anyway. So the “valet service” they offer is pointless.
17 August 2026
Unprompted review
Reply from Hilton Garage
ViaaJeraa, glad the buying process went smoothly, but we take the point on the valet.
To be clear on what's included — our standard valet is a wash and vacuum, not a full detail. If the outside wasn't cleaned and the interior wasn't properly vacuumed on your return visit, that's a shortfall against even that standard and we accept it. What we won't do is commit to a full re-valet of the entire car; the visit should have addressed the specific points you raised, and if it didn't cover the basics, that's a preparation issue on our end.
If there are specific items still outstanding, email valet@hiltongarage.co.uk with your registration and we'll look at what can be done.
Regards,
Hilton Garage
Second and third cars bought from this garage! Will definitely be back!!
I returned to Hilton Garage last week when in need of a new car. My last car that I bought from here was going to my brother in law and I knew how great my experience was last time. Had seen a car online and thought I would like to see it in person. Went over and was able to look at and test drive the car freely - no pressure from a salesperson. Tom Rodger’s was fantastic and helped us buy 2 cars (technically 3 as one sold whilst I was considering it so Tom helped me find a replacement). Nothing was too much for the whole team on reception either, they helped with my 100 questions and were fantastic. Huge thanks to Callum in handover too for supporting us getting into the cars. Will be back again I’m sure!
15 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review, John!
We’re absolutely delighted to hear that you’ve returned to Hilton Garage and have now purchased your second and third cars from us. Your continued trust and loyalty really mean a lot to the whole team.
It’s fantastic to hear that Tom Rodgers went above and beyond to help you find the right vehicles, even when your first choice was sold, and that our reception team were happy to answer all your questions along the way. We’ll also be sure to pass your kind words on to Callum for making the handover process so smooth.
We’re thrilled that you once again enjoyed a relaxed, pressure-free experience. Thank you for continuing to choose Hilton Garage, and we look forward to welcoming you back for car number four!
All went through withy Lottie very well
14 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review, Robert!
We’re delighted to hear that everything went smoothly with Lottie and that you had such a positive experience.
We’ll be sure to pass your kind words on to Lottie. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
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