I had an amazing experience at Hilton garage, so easy, same day drive away. Tom Robothom (my salesman) made it all so easy, explained everything in depth, was polite and friendly, zero pressure which... See more
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Having read about this garage online & the car I saw advertised for sale I felt I should take things further & come up from Suffolk to visit & test drive the car I was interested in & considering b... See more
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Great service, helpful staff, great car. When we drove the car home we noticed a daytime running light bulb had gone on return to the garage the problem was fixed within an hour. Admin team helpful w... See more
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Hilton garage is a very professional and well organised company. Tasks are done quickly and smoothly thus making the sometimes daunting experience of buying a car straightforward, swift and effici... See more
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Company details
- #70 of 90 best companies in Car dealer
- #35 of 45 best companies in Motor vehicle dealer
- #37 of 55 best companies in Used car dealer
Written by the company
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contact info
The Mease, DE65 5JJ, Derby, United Kingdom
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4.4
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Good Experience
I was seen in a timely manner, allowed to test drive the vehicle on my own, Leon was great, sorted out a good deal for me and offered me a drink. I would certainly recommend this garage to others
22 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a positive experience with us and that you were seen promptly and given the freedom to test drive the vehicle at your own pace.
It’s great to hear that Leon looked after you so well, helped arrange a good deal and made you feel welcome throughout your visit. We’ll be sure to pass your kind feedback on to him.
Thank you for your recommendation and for choosing Hilton Garage. We hope you’re enjoying your new car and look forward to welcoming you back in the future!
I sold my car to this garage through…
I sold my car to this garage through Motorway. At collection, I was told the clutch was ‘high’ and would “need replacing in a month” and £1,000 was deducted from the agreed price on that basis, and due to an issue with the suspension. A couple of faults also popped up on the on board diagnostics and there were smears from the back wiper. They cleared the outstanding finance so I wasn’t massively bothered about this, however it is my opinion that £1,000 was an overinflated figure.
After the car was picked up, I went through the visual health check documentation from the Mercedes dealership (checks completed 2 months before sale as part of annual service, added ~1k miles on since) and the quote to fix the suspension was £227 including VAT - much less than 1k! The smears for the back wiper were also priced at around £60 to fix. On this health check, there was no mention of any issue with the clutch.
The car was advertised for sale by the garage the following morning. I can’t comment on whether any work has subsequently been carried out or will be carried out, but prospective buyers may wish to make their own checks regarding the clutch and suspension before purchasing.
The checks at pick up are vigorous (I wouldn’t fault the garage for that, as they should be), but it does make me question the responses to these reviews where Hilton are claiming no knowledge of issues prior to sale.
Pick up through Onyx was a shambles - I rang Onyx 4 times and Hilton twice on the day or pick up. The lady at Hilton on the second conversation said she would call the driver then “personally” call me back. Spoiler - she didn’t bother! I waited until 3:30 to be called with a time, even though they were meant to pick the car up the day before, when they didn’t turn up they said they will call me “first thing” with a time. Imagine my surprise when their version of first thing turned out to be half 3 in the afternoon.
I also left the logbook with the driver and forgot to take a picture of it before he left. I called straight away, literally two minutes, and he said he would send me a picture of it so I had the reference to declare to DVLA. Still not been sent it; and this was two days ago.
I called motorway for the reference in the end and they provided it - Motorway customer service and process was truly excellent, in my opinion the actions of Hilton have slightly let them down. I personally wouldn’t buy a car from them for the reasons stated in this review.
20 August 2026
Unprompted review
Reply from Hilton Garage
Eric, on the deduction — the £1,000 figure covered two separate items: the clutch and the suspension. The suspension element clearly wasn't proportionate given the Mercedes health check quote you've since found, and we accept that point. On the clutch — a visual health check carried out at a Mercedes dealership as part of a service won't necessarily pick up a clutch that's riding high, which is a condition assessment made at the point of test drive and inspection rather than a workshop check. We're not suggesting the dealership missed something they should have caught; the two assessments are measuring different things. That said, if the combined deduction feels out of kilter with the documentation you now have, that's a fair point to raise.
On the collection — the communication failures you've described, both from Onyx and on our side, aren't acceptable. A promised call-back that didn't happen and a "first thing" that turned out to be half three in the afternoon are straightforward failures to follow through, and we won't dress that up. The logbook photo should also have been sent as promised; two days with no response to that is poor.
If you want the deduction reviewed against the documentation you've gathered, email mwp@hiltongarage.co.uk with your details and the health check figures, and we'll look at it properly.
Regards,
Hilton Garage
Sean is a great salesman
Sean is a great salesman, really happy with my experience
22 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear you had such a positive experience with us and that Sean provided such great service.
We’ll be sure to pass your kind words on to Sean — we’re sure he’ll be pleased to know you were so happy with your experience.
Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
Great place
Great place , friendly staff , had a couple of glitches but overall I’d recommend this garage
20 August 2026
Reply from Hilton Garage
Thank you for your 5-star review! We’re really pleased to hear that you found our team friendly and had a positive overall experience with us.
We’re sorry to hear there were a couple of glitches along the way, but we really appreciate your patience and understanding. Most importantly, we’re grateful that you would still recommend Hilton Garage to others.
Thank you for choosing us, and we hope to welcome you back again in the future!
Quick efficient service bought car on…
Quick efficient service bought car on the same day within an hour
Matthew Kirby was very professional and made the process very easy.
21 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received such quick and efficient service and were able to complete your purchase on the same day within the hour.
It’s great to hear that Matthew Kirby was professional and made the whole process easy and straightforward. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Hilton Garage, and we hope you’re enjoying your new car!
These guys are the best garage I have…
These guys are the best garage I have ever dealt with. They were clear, courteous and very fair with their pricing. They even spotted that I had been mis-sold RAC cover by my last garage - something I can now claim back, and claim a £450 refund.
21 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you consider us the best garage you’ve ever dealt with.
It’s great to know that you found our team clear, courteous and fair when it came to pricing. We’re especially pleased that we were able to identify the issue with your previous RAC cover and help point you in the right direction so you could look into recovering what you were owed.
Thank you for your kind words and for trusting Hilton Garage. We really appreciate your support and hope to welcome you back again in the future!
Hilton Garage - 1st Class
This was my first visit to a Hilton garage. I was met by.sales exec Rayhaan Nadeem (Ray). From the very first moment, up until the point I had decided on a purchase, nothing was too much trouble for Ray. He was concerned to understand all of my customer requirements and help me choose the perfect car for my fiancé (birthday gift). After the purchase had been agreed and the financials settled, Ray made the whole process so simple, efficient and understandable. As an established a business person, I have to say, Ray is the kind of ambassador a accompany needs. As a result of his professionalism and Customer focus, I will definitely be using Hilton garage again. Thank you so much Ray for all that you did to make this purchase a pleasant experience.Mike
19 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much, Mike, for your fantastic 5-star review and for choosing Hilton Garage for your first visit with us!
We’re delighted to hear that Rayhaan took the time to understand exactly what you were looking for and helped you find the perfect car for your fiancé’s birthday gift. It’s wonderful to know that he made the entire process simple, efficient and easy to understand from start to finish.
Your comments about Rayhaan being a great ambassador for Hilton Garage are incredibly appreciated. We’ll be sure to share your kind words with him — we know he’ll be delighted to hear how much you valued his professionalism and customer-focused approach.
Thank you again for your kind words and for your trust in Hilton Garage. We look forward to welcoming you back again in the future, Mike!
Arrived to collect the Mini Electric…
Arrived to collect the Mini Electric but had 3 miles range.. We travelled 70 miles and did ask to charge it the day before..
We had to go to a fast charger which cost £22 just to get home. They didn't seem bothered at all!!
4 weeks later still haven't received the logbook v5c after 4 phone calls, 4 emails and 2 texts. No reply to anything.
Poor service from this company.
I now have to apply for the v5c as they can't be bothered to help me.
Keep away from Hilton Garage and avoid at all costs. Poorly set up company.
I collected the car 27July and it is now 27 August and the v5c still shows outstanding on DVLA website.
I have emailed sales as you recommend re V5c but no reply!! 5 weeks now and the v5c still not ordered. DVLA have no record of it being ordered.
27 July 2026
Reply from Hilton Garage
John, on the charge level — we provide enough range to reach a local fast charger, in the same way ICE vehicles leave us with enough fuel to reach a nearby petrol station. At the volume we operate, fully charging every electric vehicle isn't commercially viable, and that position applies consistently across every handover. The £22 charging cost to get home is noted, and we understand that felt frustrating on collection day.
On the V5 — we process logbook transfers 14 days after purchase as standard, after which the DVLA typically takes a further 5–7 days to issue it. That timeline puts you well within the expected window, and this is something we handle on your behalf; you shouldn't need to apply yourself. The lack of response to your calls, emails, and messages is a separate issue and not acceptable. Please email sales@hiltongarage.co.uk with your name and registration, and we will confirm the status of the logbook transfer directly.
Regards,
Hilton Garage
Rayhaan served me very friendly and…
Rayhaan served me very friendly and professionally. Thanks a lot Rayhaan for sorting the car on support travelled from far but all sorted because of him. Thanks a lot. Highly recommend for best experience
20 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Rayhaan provided such friendly and professional service and went above and beyond to make sure everything was sorted, especially with you travelling from so far away.
We’ll be sure to pass your kind words on to Rayhaan. It’s great to know he helped make your experience a positive one. Thank you for your recommendation, and we hope you enjoy your new car!
Friendly staff, but long wait times
The purchase of the car was relatively straight forward. The vehicle itself had a few issues that were noted during the test drive and were fixed at collection.
However, I found the customer service to be slow. My test drive was in fairness on a Saturday afternoon (and also without appointment). So I do accept that this may well have been a very busy time - however waiting well over an hour just to get the keys to take the test drive was frustrating.
I did almost give up waiting and it was suggested to make an appointment to visit the following day, not living with n the area meant this was not convenient.
On collection of the vehicle I had an appointment at 1pm - however did not leave until after 3:30pm. I was asked 4 times whether I wanted to test drive the vehicle and seemingly nobody really understood that I was there to complete purchase and drive away. It felt like the appointment system needs a review. It also became apparent that the 4 new tyres that were needed on the vehicle (and I was advised earlier in the week had already been fitted) were actually still being fitted whilst I was sat in the waiting room. This was disappointing.
Not withstanding all of the above, the staff are friendly and were apologetic for the delays.
No current issues with the vehicle however only 3 days of ownership so far. Pricing was competitive
17 August 2026
Reply from Hilton Garage
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our team friendly, the purchase straightforward and our pricing competitive.
We’re genuinely sorry for the delays you experienced, both during your test drive and particularly at collection. We appreciate that you had travelled some distance and had arranged a specific collection appointment, so waiting considerably longer than expected was understandably frustrating. We also apologise for the confusion around the collection process and the timing of the tyre replacement.
It’s good to hear that the issues identified with the vehicle were addressed and that you have had no further problems so far. We’ll certainly take your comments regarding our appointment and collection processes on board, as we’re always looking for ways to make the experience smoother and more efficient for our customers.
Thank you again for your patience and for choosing Hilton Garage. We hope you continue to enjoy your new vehicle.
Efficient and professional whilst also being polite and personable. Would definitely recommend
Rayhaan Nadeem was really helpful and supportive, nothing was too much trouble. He is a top man and a credit to Hilton garage.
20 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Rayhaan was so helpful, supportive and professional throughout your experience. It’s wonderful to know that he made you feel well looked after and that nothing was too much trouble.
We’ll be sure to pass your kind words on to Rayhaan — we’re very proud to have him as part of the Hilton Garage team. Thank you for your recommendation, and we hope you enjoy your new car!
Great customer service
Great customer service, Nathan listened to what we were after thank you.
16 August 2026
Reply from Hilton Garage
Thank you so much for your 5-star review, Jason! We’re delighted to hear that Nathan listened to what you were looking for and provided great customer service. We really appreciate your kind words and hope to see you again soon! ⭐⭐⭐⭐⭐
Matt R was very helpful and friendly…
Matt R was very helpful and friendly throughout the whole transaction, our handover was delayed due to valeting but he managed the process well and kept us fully informed.
18 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review, Mike! We’re so pleased to hear that Matt R was helpful and friendly throughout your transaction. We appreciate your patience with the delayed handover and are glad Matt kept you fully informed and managed the process so well. We hope you’re enjoying your new vehicle!
Top Car Supermarket 11/10👍👍👍
My wife and I were treated in a professional , polite and friendly way with all stages of the purchase process being explained .
Paul was very friendly and competent .
We are well pleased 👍
19 August 2026
Reply from Hilton Garage
Thank you for your wonderful 5-star review, Eric! We’re delighted to hear that you and your wife received such a professional, polite and friendly service throughout your purchase. It’s fantastic to know that Paul explained everything clearly and made the process a positive experience. We really appreciate your kind words and wish you both many happy journeys! 👍⭐
Purchased a car with Hilton on the 18th…
Purchased a car with Hilton on the 18th August 2026. Lydia Billington was super helpful and professional and gave us all the advice needed for our purchase.
18 August 2026
Reply from Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience purchasing your car from Hilton Garage.
It’s wonderful to know that Lydia was so helpful, professional and provided you with all the advice you needed throughout your purchase. We’ll be sure to pass your kind words on to her.
Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Thanks to Max buying a car from Hilton…
Thanks to Max buying a car from Hilton Garage went very smoothly. He was pleasant, professional and very patient with this senior citizens. The part exchange price I received was better than other garages I had approached.
9 August 2026
Unprompted review
Reply from Hilton Garage
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Max made your car-buying experience so smooth and enjoyable. It’s fantastic to know that his patience, professionalism and friendly approach made you feel at ease throughout the process. We’re also pleased that we were able to offer you a great part-exchange price. We hope you’re enjoying your new car, and we look forward to welcoming you back to Hilton Garage in the future!
Awful, don’t sell your car to them!!
If you sell a car through The Motorway and it’s this dealership that has the winning bid I would strongly advise you to ask for the second winning bid!
After accepting the offer, I was told by the dealership my car was being collected on Friday, waited in all day, no one showed up, no phone call, no answer to the messages I left! I reported it to The Motorway and after a few days I had a phone call from the dealership again to say it was being collected today (Wednesday).
The dealership had offered me £8,904. The dealers’ collection guy came over and looked at my car, took a load of photos, told me that there was a lot more scuffs and scraps than I had photographed….just to add some context, I couldn’t even see half of them, I really had to get right up to the car and search!
After his very thorough check, the dealer got back to him with a price of £7,400! I asked him if this was a joke?! He told me that they would have to respray the whole panels because of the paint chips, I said “for a used car???!” Absolute con artists!!! One of the ‘paint chips’ that he had photographed which resulted in my lower price, I removed with my own spit!
I can’t attach a photo on here but I have on the google reviews, if you’re at a loss of what to do with your time, or you’re fed up of suduko, you could have a game of ‘find the paint chip that seriously lowers the value of your car according to the conmen at Hilton Garage’ it’s a great game!!
20 August 2026
Unprompted review
Reply from Hilton Garage
Catherine, we understand the frustration of a missed collection — the Friday no-show without communication was a genuine failure on our end, and that shouldn't have happened.
On the revised valuation, we do need to push back. Condition assessments are carried out in person for a reason: photos submitted by sellers vary significantly in quality, angle, and lighting, and online offers are made on the basis of declared condition. If our inspector identified paintwork issues beyond what was photographed, those findings are documented and form the basis of a revised offer — that is standard practice across every trade buying platform, not something unique to us. You were under no obligation to accept the revised figure, and walking away was entirely your call.
The suggestion that our team fabricated damage to manufacture a lower price is one we reject. That a small mark came off with moisture doesn't invalidate the inspection as a whole, and the revised offer reflected the vehicle's full assessed condition across multiple items.
Regards,
Hilton Garage
New car purchase.
Just purchased my second car from you. And max dealt with myself from start to finish. This is the second car I’ve purchased from you and always wanted to use yourselves again as not all car sales companies are the same. And yours is the best I’ve known. No hidden costs and a respectful and fair price offered for the car we were part exchanging. I had a few questions whilst awaiting my new car to be ready and max was always available to help and assist me. And that goes along way. I will always seek to use you when the time comes again Many thanks.
Jane
19 August 2026
Reply from Hilton Garage
Thank you so much, Jane, for your fantastic 5-star review! It means a great deal to us that you chose Hilton Garage for your second car purchase and that you continue to trust us with your business.
We’re delighted to hear that Max looked after you from start to finish and was always available to answer your questions and help along the way. We pride ourselves on being transparent, fair and providing a straightforward car-buying experience, so it’s wonderful to know this came across during your purchase.
Thank you again for your continued support and kind words. We look forward to welcoming you back when you’re ready for car number three!
Very disappointing experience with…
Very disappointing experience with Hilton Garage.
Everything went smoothly up until the point of purchasing the car. The sales process was fine and communication was good. Unfortunately, that changed almost immediately after I took the vehicle home.
Within around 20 miles of leaving the dealership, I started experiencing issues with the car, and within the first few weeks several faults had been identified and reported to Hilton Garage.
The car subsequently spent over a month with the dealer/repairer, yet not all of the faults I reported were properly investigated or repaired. The AC issue was eventually addressed, but the clicking/clunking noise from the passenger side during acceleration and braking was apparently not even investigated, despite being clearly listed in my original fault report.
After collecting the car, I immediately informed them that the noise was still present and provided screenshots showing that this was one of the original faults I had reported. I then waited another week with no meaningful response.
The biggest disappointment throughout this whole experience has been the extremely poor communication after the sale. Before purchasing the vehicle, communication was good. Once problems appeared, it became a completely different experience — emails were ignored, responses were delayed or absent, and I often felt that I had to chase them simply to get basic information about my own car.
I was also repeatedly made to feel that providing a courtesy car was a favour or a matter of goodwill, with comments that they did not have to provide one and that I should return it because the vehicle had been sold. I appreciate that they did provide a replacement vehicle, but the way this was communicated added unnecessary frustration to an already difficult situation.
I have now had to deal with a car that developed problems almost immediately after purchase, spent more than a month away for repairs, and has been returned to me with at least one of the originally reported faults still unresolved.
I am giving one star because the after-sales experience and communication have been extremely disappointing. I sincerely hope Hilton Garage improves the way it handles customers when problems arise after a vehicle has been purchased.
1 July 2026
Unprompted review
Reply from Hilton Garage
Krystian, the sales experience being positive and the aftersales experience falling short is a pattern we need to take seriously, and we're not going to dismiss what you've described here.
On the clicking/clunking noise — if that fault was listed in your original report and came back unaddressed after a month with the repairer, that's a straightforward failure to complete the scope of work. The fact that you were able to provide screenshots confirming it was on the original list makes that harder to explain, and we're not going to try. That noise needs to be properly investigated and resolved. Please email service@hiltongarage.co.uk with your name, registration and a reference to this review so it can be picked up directly rather than going back into the same queue.
On the courtesy car — a loan vehicle provided while yours is off the road for a month is goodwill and is subject to availability. The communication delays you've described throughout are a separate issue but sit in the same category. It is not acceptable when someone is without their car and waiting on basic updates.
Regards,
Hilton Garage
Highly recommend!!
The staff at Hilton Garage were incredibly welcoming, friendly and helpful from start to finish. Leon was absolutely brilliant — so patient, approachable and helpful throughout the whole process. He really couldn’t have done more for us!
Thank you, Leon, and the whole team at Hilton Garage. We would highly recommend you! Wish all garages were like this one. ⭐⭐⭐⭐⭐
15 August 2026
Reply from Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found the whole team at Hilton Garage so welcoming, friendly and helpful.
It’s wonderful to hear that Leon looked after you so well and that his patience and approachable nature made the whole process such a positive experience. We’ll be sure to pass your kind words on to him — he’ll be thrilled!
Thank you for your recommendation and for choosing Hilton Garage. We really appreciate your support and hope you’re enjoying your new car!
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