Hippo Motor Group Reviews 

The chap was excellent.Polite.Explained all to me.

Five-star service without a pushy salesperson in sight! Particular praise for Raphael, who guided us through the entire process with professionalism, care and genuine attention. Highly recommended

Liam was great and was very helpful very good service

Excellent service from fabio and matt from start to finish
I would highly recommend hippo motor group

Got welcomed by Tristan Earl
Lovely chap great communication and very friendly

Thank You Hippo Motor & Tristan

Salesman Josh was great. He sorted out the little problem with the car straight away. I was very happy with the services provided.

We bought a car about 5 weeks ago. Took it for a test drive and did the usual checks as much as we could do. When we buy a car we take it to our trusted garage which we’ve used for years to perform a health check. It came back with major issues which could haunt us. We decided to contact Hippo and sent them the full report and gave them the chance to right the wrongs and did specify if they didn't sort it, then we would be returning the car within the 14 days ‘cooling off period’

They didn’t respond for several days and we chased them again, just wanting confirmation that they had received our request. They ended up taking far too long, all while we were only using the car for emergencies, and clueless about what was happening.

Anyway, to cut a long story short, their communication is shit, and it’s always us doing the chasing so we sent the car back. It took them over 2 weeks to process the request and collect the car, and it’s been a further week and still no refund. And I'm sure their party piece will be trying to deduct for this and that. We’re still without a car, and have not got the funds to get another car. Id rather watch Manchester United play every game this year than deal with Hippo again just once!

After service was and has been pathetic! The car was bought outright so not even a complex case in refunding us.

Dogshit service!!

If you buy a car and it turns out good, then fair play. If you buy a lemon, then good luck and god speed 🫡

Where do I even begin. This was genuinely one of the worst consumer experiences I have ever had and I would strongly urge anyone considering buying from Hippo Motor Group to think very carefully before doing so.

We purchased a Mercedes GLA250e in February 2026. Before buying we were verbally assured on multiple occasions that the vehicle had a full service history. We were so concerned about this that we specifically requested written confirmation — their Sales Manager George Brown emailed us explicitly stating full service history with 4 services, 2 with a main dealer. We proceeded on the basis of that written assurance.

Shortly after collection we contacted Mercedes-Benz directly. Their official digital service record told a completely different story — a missed service and a gap of approximately 24,000 miles between 2022 and 2024 with no supporting evidence. When we asked Hippo for invoices to verify the history they admitted they had none. The document they provided as proof contained no invoices, no job sheets and no mechanic sign off whatsoever. Yet when we offered our part exchange and mentioned it had been serviced locally without an invoice they refused to accept it. The double standards were breathtaking.

That was just the start. The buying process itself was a disaster. Their admin team failed to send the invoice to our external financer on time despite stressing the urgency of receiving funds. We had already sold our previous car and were left without a vehicle for three days over a weekend. Train tickets were wasted. Free delivery was promised and never delivered. When we chased our account manager all day Friday we were promised callbacks that never came. At 4:55pm someone answered the phone and deliberately hung up after 5pm. When we raised our voices after days without a car we were accused of being abusive and they threatened to withdraw the sale entirely.

When we finally collected the car it had not been valeted despite the manager insisting it had. Cobwebs inside. Dirty bonnet. The scuff we had pointed out at the original viewing still unrepaired despite promises. More scratches than we originally saw. Battery uncharged so we could not even test the electric drive. A tyre pressure valve cap missing causing immediate pressure loss on the same day of collection. No warranty information provided at handover. Their own representative confirmed in writing the car was not cleaned to satisfaction — directly contradicting the manager’s claim it was ready.

We formally rejected the vehicle under the Consumer Rights Act 2015 on the grounds of misrepresentation. From that point Hippo went silent for weeks at a time, repeatedly ignored our requests for email only communication and continued calling instead, tried to apply unlawful usage charges and mileage deductions, and even after the vehicle was collected refused to return our deposit within the agreed deadline. The refund was only processed after our finance company threatened to escalate directly to Hippo’s CEO.

We eventually had to take this to the Financial Ombudsman Service who ruled in our favour.

The primary buyer has a diagnosed blood pressure condition which was communicated to Hippo on multiple occasions throughout this entire process. It was ignored every single time.

Throughout all of this their manager George repeatedly said things like “if you don’t want the car don’t buy it” to a paying customer who had already committed financially. That sums up the attitude of this dealership perfectly.

After everything — the months of stress, the financial uncertainty, the regulatory complaint, the impact on a vulnerable customer’s health — Hippo’s formal response to our complaint acknowledged shortcomings in communication, vehicle preparation and delivery and offered absolutely zero compensation. Nothing. Not a penny. That tells you everything you need to know about how much they value their customers once they have your money.

And if you look at their responses to other negative reviews on here you will see the same recycled line — please reach out to our customer care team. Do not be fooled. We contacted their customer care team repeatedly for months. Emails ignored. Promises broken. Zero amicable resolution offered at any point. The customer care email address is simply where complaints go to be buried.

We got our money back eventually — but only through months of persistence, formal legal processes and regulatory intervention. No one should have to go through that just to recover money for a car that was misrepresented to them.

Avoid. If something goes wrong after you sign, you are completely on your own.

Very easy process from start to finish. All questions cleary answered along the way. Very happy with my new car. Josh was very helpful on collection. A very good experience.

was super fast and fantastic bloke liam was
very quick and easy
nothing was to much bother
thankyou

Tristan was fantastic and helpful.
4 stars as the payment system didn’t work and had to wait a while to get the bank details to perform the payment. Would have thought all staff could have this.

Met with Tristan to handover my new car. Everything was smooth and I love the experience. Hippo Group is great

Everything was ok until salesman had to go off sick and the back up was poor. However, the new salesman did his best and can’t fault him for that. Poor communication. Was disappointed

From start to finish buying a car from Hippo has been amazing, from starting with Todd & Matt to finishing with Tristan everything was smooth, easy & quick, I had a new car in a week, will be advising family & friends to use Hippo, thank you.

I purchased a used Hyundai Tucson, from Hippo Motor Group on 25 September 2026, expecting to collect a reliable vehicle and enjoy my new purchase.

Unfortunately, just a few hours after collection, while driving home, the car developed serious mechanical problems. The engine management light came on, the vehicle lost power and went into limp mode twice on the motorway.

This was an extremely stressful and disappointing experience, especially considering that I had only just collected the car from a professional motor dealer.

I immediately contacted Hippo and exercised my short\-term right to reject the vehicle under the Consumer Rights Act 2015.

The car remained at my home until it was collected on 12 October 2026\. During this period, I was left dealing with the stress, inconvenience and uncertainty of the situation, as well as additional expenses for travel, train tickets and fuel.

To be fair, Hippo eventually accepted the rejection, collected the vehicle and refunded my deposit and associated fees. The finance agreement was also fully cancelled, with the finance provider confirming that my complaint had been upheld.

However, receiving my money back does not erase the experience\. Buying a car should be an exciting occasion, not something that turns into weeks of stress, phone calls and financial uncertainty\.

My biggest concern is how a vehicle with such serious mechanical problems could be supplied to a customer in the first place\.

I appreciate that the matter was ultimately resolved, but this experience has seriously damaged my confidence in Hippo Motor Group\.

UPDATE:

I have decided to increase my rating from 2 to 3 stars following a call from Hippo, during which they personally apologised for the experience I had.

I appreciate that they took the time to contact me and acknowledge what happened. Although the experience was extremely disappointing, I believe it is only fair to recognise their effort to follow up and apologise.

Lovely experience very happy with the new car Tristan my sales executive was very professional and helpful thank you so much 5 star.

Managed by Tristan, fast efficient, no push for extras. Good service

The agent that I dealt with Nathan, went above and beyond in helping me find the car best suited for my needs!
He was amazing in how he dealt with my being needy! And kept me informed and updated every step of the way! I from the service that I have recorded from Nathan I would 100% recommend Hippo as a complaint to go to! Thank you Nathan for your help! And your patience!

From the start With Daniel until the delivery made by Nick all was stress free and really professional